London, England, United Kingdom · Hybrid
Please note: This is a hybrid working role which will require to attend an office based in Central London twice a week. About Kerv Connect Cloud You’ll be part of the Network Support & Engineering team in Kerv Connected …
Skills: SD-WAN, Firewalls, Routing, OSPF, BGP
Cardiff, Wales, United Kingdom · Hybrid
Please note: This role will be flexible working and may require to work outside usual business hours and weekends. You’ll be part of the Service Operations Centre Team in Kerv Collaboration & Compliance. Collaboration & …
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Stellenbosch, Western Cape, South Africa · Hybrid
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Stellenbosch, Western Cape, South Africa · Hybrid
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Northallerton, England, United Kingdom · Hybrid
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Skills: SD-WAN, Firewalls, OSPF, BGP, ISP Management
London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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United States · Remote OK
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Stellenbosch, Western Cape, South Africa · Hybrid
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London, England, United Kingdom · Hybrid
Sales Consultant, Public Sector Salary: competitive depending upon experience + benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House,…
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London, England, United Kingdom · Hybrid
Lead Functional Consultant – Microsoft Contact Center (with Dynamics Customer Service) Salary: competitive depending upon experience + benefits Where the job is based: Hybrid (home-based, working with Kerv Digital office…
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Warwick, England, United Kingdom · Hybrid
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Bengaluru, Karnataka, India · Hybrid
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London, England, United Kingdom · Hybrid
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Bengaluru, Karnataka, India · Hybrid
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Bengaluru, Karnataka, India · Hybrid
Role – Principal Technical Architect – D365 ERP Where the job is based: Bangalore/Pune/Hybrid Experience: 10+ Years This role requires working in the UK shift and occasional out-of-hours working to support customer inter…
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Cape Town, Western Cape, South Africa · Hybrid
Senior Software Engineer - Full Stack Experience: 4+ years Where the job is based: Stellenbosch, South Africa This role demands flexibility to work during UK hours Who we are: Dive into a world where technology meets inn…
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Provide advanced support for network and security incidents while acting as an escalation point for junior engineers. Lead the implementation of change requests and project tasks while maintaining high-quality documentation.
Requires 4-5 years of experience in a network and security support role with expertise in SD-WAN, firewalls, and advanced routing protocols. Candidates must possess strong troubleshooting skills and familiarity with ITIL service principles.
You’ll be part of the Network Support & Engineering team in Kerv Connected Cloud.
The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next.
We’re looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4–5 years’ experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management.
You’ll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers.
● Provide advanced support for network and security incidents & service requests
● Lead implementation of change requests and project tasks
● Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship
● Troubleshoot complex networking/security issues across customer environments
● Manage ISP circuits and liaise with providers as needed
● Maintain high-quality documentation and ensure knowledge sharing within the team
● Participate in the out-of-hours on-call rota and flexible shift coverage
● 4–5 years’ experience in a network & security support role
● ITIL Service Principles
● SD-WAN deployment & troubleshooting
● Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)
● Advanced routing (OSPF, BGP, MPLS)
● Switching (Layer 2/3)
● ISP circuit management
● DDI (DNS/DHCP/IPAM)
● Monitoring tools (SNMP, API-based platforms)
● ITSM platforms (Autotask, ServiceNow)
● Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps)
● Strong technical problem-solving and troubleshooting skills
● Ability to create and maintain high-quality documentation
● Excellent communication and customer service skills
● Time management and task prioritisation in fast-paced environments
● Professional, proactive, and collaborative approach
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
Kerv exists to use the power of technology for good: for our customers, our people, our communities and the planet. As a certified B Corp and a Great Place to Work, we believe technology is the enabler, but impact is how we judge success. With over 900 specialists and 1,600 technical certifications, we move beyond simple implementation to stay accountable for the entire lifecycle of a project, from initial strategy and delivery to adoption and continuous improvement. We bring together specialists across cloud, compliance, data, customer experience, business applications and AI, delivered by one partner with clear accountability. Complex challenges often span multiple domains. Kerv connects the right expertise, gives clear advice on trade-offs, and stays accountable from initial strategy through delivery, adoption and ongoing improvement. We work in partnership with our customers to ensure technology delivers the outcome it was intended to achieve, not simply a technical implementation. We measure ourselves by the outcomes we help deliver, not simply the work we complete. Powered by Global Partnerships Our work is strengthened by solid relationships with technology leaders, including Microsoft, Genesys, Verint, Juniper Networks, Nerdio, and VMware VeloCloud. These alliances allow us to combine deep engineering capability with proven global technology, ensuring every project can scale with confidence. Everything we do is shaped by purpose, powered by people and grounded in long term impact so organisations can grow with confidence and lead with integrity. If you’d like to explore more about who we are and the work we do, you can learn more on our website! And if you’re excited by our mission and want to be part of our next stage of growth, we’d love to meet you, explore opportunities on our careers page.
Offices: 1 Finsbury Avenue, London, England EC2M 2PF, GB · Birmingham, GB · Bengaluru, IN · Richmond, GB · Cardiff, GB
Kerv exists to use the power of technology for good: for our customers, our people, our communities and the planet. As a certified B Corp and a Great Place to Work, we believe technology is the enabler, but impact is how we judge success. With over 900 specialists and 1,600 technical certifications, we move beyond simple implementation to stay accountable for the entire lifecycle of a project, from initial strategy and delivery to adoption and continuous improvement. We bring together specialists across cloud, compliance, data, customer experience, business applications and AI, delivered by one partner with clear accountability. Complex challenges often span multiple domains. Kerv connects the right expertise, gives clear advice on trade-offs, and stays accountable from initial strategy through delivery, adoption and ongoing improvement. We work in partnership with our customers to ensure technology delivers the outcome it was intended to achieve, not simply a technical implementation. We measure ourselves by the outcomes we help deliver, not simply the work we complete. Powered by Global Partnerships Our work is strengthened by solid relationships with technology leaders, including Microsoft, Genesys, Verint, Juniper Networks, Nerdio, and VMware VeloCloud. These alliances allow us to combine deep engineering capability with proven global technology, ensuring every project can scale with confidence. Everything we do is shaped by purpose, powered by people and grounded in long term impact so organisations can grow with confidence and lead with integrity. If you’d like to explore more about who we are and the work we do, you can learn more on our website! And if you’re excited by our mission and want to be part of our next stage of growth, we’d love to meet you, explore opportunities on our careers page.
Offices: 1 Finsbury Avenue, London, England EC2M 2PF, GB · Birmingham, GB · Bengaluru, IN · Richmond, GB · Cardiff, GB
