West Chester, Ohio, United States · On-site
$16/hr
ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted as a Top Workplace in the Cincinnati region since 2019, and recognized as a Top Workplace in the United States by USA Toda…
Skills: Credit Report Analysis, Loan Application Processing, Cross-selling, Customer Service, Underwriting Support
Connersville, Indiana, United States · On-site
$56k–$59k/yr
ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work in Cincinnati since 2019 & recognized as a top workplace in the United States by USA Today in 2022, 202…
Skills: Business Development, Cold Calling, Networking, Public Relations, Presentation Skills
West Chester Township, Ohio, United States · On-site
$19/hr–$20/hr
ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work in Cincinnati since 2019 & recognized as a top workplace in the United States by USA Today in 2022, 202…
Skills: Collections, Customer Service, Payment Processing, Communication, Interpersonal Skills
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The Lending Specialist manages consumer loan requests via phone, online, and in-branch while ensuring professional member service. Key duties include pulling credit reports, completing loan applications, and cross-selling auxiliary credit union products.
Candidates must be a high school graduate with at least one year of experience in member service at a financial institution or contact center. Proficiency in basic loan knowledge, math skills, and Microsoft Office software is required.
ABOUT US
Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted as a Top Workplace in the Cincinnati region since 2019, and recognized as a Top Workplace in the United States by USA Today in 2022, 2024, and 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every employee makes a difference, and together we impact the lives of our members and the communities that we serve.
Joining our team has it's perks:
PAY DETAILS
This position will pay $20.00/hr. for the first 90-days, without earned commissions.
Following this period, the pay will shift to $16.46/hr., and you will begin earning uncapped commissions.
(Based on annual data from 2025, average monthly commissions earned was $2,722.00.)
Turn your ambition into income with uncapped commissions opportunities!
POSITION PURPOSE
This position will ensure that members are promptly and professionally served. In addition, this position is responsible for providing quality service to our members during the loan process for consumer loans. Handles loan requests from members over the phone, online, and through branch loan requests. Cross-selling additional products and services is expected. Salesmanship is a key component as this position is commissions driven. This is not a remote position, and will be located in-office in West Chester, OH.
ESSENTIAL FUNCTIONS & BASIC DUTIES
QUALIFICATIONS
Education/Certification:
High School Graduate or equivalent.
Required Knowledge:
General knowledge of Credit Union policies and procedures.
Basic understanding of loans, payment processing, and interest rates.
Experience Required:
A minimum of one year experience in Member Service at a full-service financial institution or Contact Center.
Skills/Abilities:
Excellent communication and public relations skills.
Ability to work well under pressure.
Ability to use a personal computer and related software applications including internet browsers, Microsoft Word, and/or Excel.
Solid math skills and bookkeeping abilities.
Your Trusted Next-Door Financial Partner
We are Kemba. We live and work in the communities we serve. Our passion is to fuel your dreams for today and tomorrow. A loan for your car or first home. Financial support to grow your small business. Insights to help you plan for a brighter financial future. These are the services you can expect from your next-door financial partner. A better experience, the Kemba way!
Offices: 8763 Union Centre Blvd., West Chester, OH 45069, US
Your Trusted Next-Door Financial Partner
We are Kemba. We live and work in the communities we serve. Our passion is to fuel your dreams for today and tomorrow. A loan for your car or first home. Financial support to grow your small business. Insights to help you plan for a brighter financial future. These are the services you can expect from your next-door financial partner. A better experience, the Kemba way!
Offices: 8763 Union Centre Blvd., West Chester, OH 45069, US
