Jobs at John Howard Society Ottawa (Now Hiring) — 5 open

Job Posting

Caseworker

Title: Caseworker 

Location(s): Ste. Annes Residence, Ottawa

Salary: $53,633.18 - $60,705.12 per annum **based on work experience

Employment Type: Full-Time
Shift: Evenings and 1 week of days 

Hours: 40-hour work week (35 working hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks)

Employer: John Howard Society of Ottawa

How To Apply: Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/

Closing Date:  Monday August 17th, 2026

About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff.  At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential.  JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development. 

About who we support: Our employees are supporting a diverse client group including youth and adults, of all genders, from a wide cross-section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches. 

About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know. 

About the role: 

Reporting to the Coordinator, Reintegrative Services or their designate, the Caseworker is responsible for delivering client-centred reintegration support to clients residing in community residential facilities within community reintegrative facilities. The Caseworker conducts intake assessments, develops and manages individualized case plans, coordinates referrals, and provides crisis intervention and ongoing support throughout a client's reintegration journey, while maintaining accurate and confidential client records and fostering strong, collaborative relationships with community partner agencies.

This role is responsible for providing client-centered reintegration support to residents of Ste. Anne Residence, a community residential facility within Adult Justice Services. The Caseworker conducts assessments, develops and manages case plans, makes referrals, and provides crisis intervention and ongoing support to clients, while maintaining confidential records and building strong relationships with community partner agencies. Given the client population served, the role requires knowledge of Inuit culture and values, understanding of the unique needs and issues impacting Inuit offenders, and openness to traditional Indigenous healing practices. This position is male-designated due to the nature of the client group.

As the successful candidate, you have: 

You’ll also be prepared to do:

Clinical/Casework Responsibilities

• Complete standardized assessments to evaluate the client’s risk and need areas, and to develop and implement various intervention plans to address those areas of need. Intervention plans include behavioral modification plans, safety planning, money management, etc. Intervention development will utilize behavioral, cognitive behavioral and social learning approaches
• Establish with the client achievable, time specific goals, and identify intermediate targets for change
• Develop and maintain process for consistent engagement with residents. Including regular meetings with residents, on the floor or common spaces
• Maintain knowledge of and assist clients with referrals to appropriate community service agencies and educational/vocational programs
• Prepare and attend all clinical supervision sessions as required.
• Maintain professional development through participation in relevant training, participation in supervision and through Caseworker development plans

Program/Building Responsibilities

• Facilitate and develop plans for life skills building sessions to help foster resident capacity for independence
• Intervene and provide support to client crisis’s and basic needs 
• Ensure a comprehensive understanding of the Reintegration Facility Operations Manual and adhere to all protocols associated with that manual
• Actively communicate and engagement opportunities with support worker’s to support resident wellness.
• Adhere to all additional security and/or safety protocols associated with Reintegration Facility.
• Attend staff meetings as required
• Assist in maintaining a positive environment for residents and colleagues
• Support the residents to follow rules and expectations of building and program
• Complete any follow up with the Coordinator, Reintegrative Services as it relates to residents/building safety and emergency preparedness planning
• Provide supervision to student placements as requested
• Adhering to the relevant policy and procedures
• Perform other duties as may be occasionally requested
• Complete proper shift-changes

Report Writing/ Administrative

• Ensure resident are maintained on the client information management system 
• Produce additional written reports, care plans, and records as required
• Submit necessary statistical information as required

Psychological Risks

• Adverse Psychological Events: Exposure to a single distressing incident — witnessing or being involved in violence, self-harm, overdose, death, or a serious safety threat — that can cause acute psychological impact, even from one occurrence.
• Vicarious Trauma: The cumulative shift in a worker's own worldview, beliefs, or sense of safety that results from repeated exposure to clients' traumatic experiences, even when the worker is not directly present for the traumatic event itself.
• Secondary Traumatic: Stress Trauma-like symptoms (intrusive thoughts, hypervigilance, emotional numbing) that develop in a worker as a direct result of hearing about or being indirectly exposed to another person's traumatic experience, often emerging more suddenly than vicarious trauma.
• Compassion Fatigue: A gradual depletion of a worker's emotional and physical capacity to care, resulting from sustained empathetic engagement with people who are suffering — distinct from burnout in that it is tied specifically to the emotional cost of caregiving rather than general job stress.
• Burnout: A state of chronic physical and emotional exhaustion, cynicism, and reduced sense of effectiveness, caused by prolonged workplace stressors such as high workload, limited control, or insufficient support — not specifically tied to trauma exposure, but common in roles with sustained high demand.
• Threat of Physical Harm: The psychological impact of working in proximity to situations where physical violence, aggression, or safety threats are possible — including verbal threats, intimidation, or unpredictable client behavior — even when no physical harm actually occurs. The anticipation and vigilance required can be as psychologically taxing as an actual incident.
• Emotional Labour: The effort of managing and regulating one's own emotional expression to meet the demands of the role — for example, staying calm and professional while fielding frustrated, distressed, or upset people, even when the worker's internal emotional state differs from what the interaction requires.
• Safety-Related Anxiety: Ongoing apprehension or hypervigilance that comes from working with individuals or in environments where there is a real, if infrequent, possibility of violence or harm — present even when training and safeguards are in place, simply because the risk cannot be fully eliminated.
• Boundary Management Strain: The cognitive and emotional effort required to maintain appropriate professional boundaries — emotional, relational, and intellectual — with high-need individuals over extended periods, without becoming over-involved or compassion-depleted.
• Physical Assault or Aggression Risk of physical harm arising from client or public aggression, physical altercations, or unpredictable behaviours encountered in the course of duties.

You’re a fit with our organizational culture if you mirror our values in the way you work:   

• You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence-informed approaches. 
• Driven by curiosity, you adapt to achieve the best results for clients/communities you serve
• Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all. 
• You work in a way that helps employees and clients live their strengths and reach their potential
• Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

You’re a fit with our organizational culture if you believe:

• In building meaningful connections across our programs, partners, and neighborhoods fosters inclusion and empowerment.
• In a person-centered approach, recognizing the value, expertise and capacity of each individual to make choices that lead to their best self.
• That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, and other supports.
• In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.
• In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.

We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.

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