Umkirch, Baden-Württemberg, Germany · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Field Service Engineering, Technical Training, Robotics, Electromechanical Systems, System Architecture
Leeds, England, United Kingdom · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Electromechanical Systems, Robotics, Technical Training, Field Service Management, Troubleshooting
Ciudad de México, Mexico · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Inventory Planning, Supply Planning, Asset Management, Loaner Operations, Warehouse Operations
Palm Beach Gardens, Florida, United States · Hybrid
$117k–$201k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Regulatory Strategic Planning, Pre-marketing Submissions, License and Authorization Management, International Registrations, Labeling Specifications
Madrid, Community of Madrid, Spain · Hybrid
$29k–$47k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Accountability, Administrative Support, Brand Positioning Strategy, Business Planning, Collaboration
Chiyoda, Japan · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Analytical Reasoning, Business Agility, Business Data Analysis, Data Gathering and Analysis, Data Savvy
Zagreb, Grad Zagreb, Croatia · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Analytical Reasoning, Business Data Analysis, Competitive Landscape Analysis, Continuous Improvement, Cross-Functional Collaboration
Ciudad Juarez, Chihuahua, Mexico · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Warehouse Management, Distribution Management, Demand Forecasting, Process Optimization, Strategic Supply Chain Management
Chengdu, Sichuan, China · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Brand Marketing, Brand Positioning Strategy, Business Storytelling, Customer Centricity, Customer Intelligence
Bangkok, Thailand · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Business Behavior, Communication, Consulting, Cross-Selling, Customer Centricity
Leiden, South Holland, Netherlands · On-site
$38k–$61k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Troubleshooting, Electrical Engineering, Instrumentation And Control, Preventive Maintenance, GMP Compliance
Boston, Massachusetts, United States · Hybrid
$92k–$148k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Analytical Reasoning, Coaching, Human Factor Engineering, Manufacturing Engineering, Product Design
Parañaque, Metro Manila, Philippines · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Accounting, Accounts Payable (AP), Accounts Receivable (AR), Budget Management, Data Savvy
Danvers, Massachusetts, United States · Hybrid
$150k–$259k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Agile Decision Making, Analytics Insights, Budget Management, Business Savvy, Developing Others
Warsaw, Masovian Voivodeship, Poland · On-site
$114k–$183k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Account Management, Analytical Reasoning, Business Behavior, Collaboration, Cultural Competence
Taguig, Metro Manila, Philippines · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Intercompany Accounting, GAAP, Financial Closing, Balance Sheet Reconciliation, Internal Audit
Los Angeles, California, United States · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Account Management, Business Behavior, Collaboration, Cultural Competence, Customer Centricity
Palm Beach Gardens, Florida, United States · Hybrid
$102k–$204k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Change Management, Coaching, Consulting, Employee Engagement, Employee Relations
Bogota, RAP (Especial) Central, Colombia · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Business Alignment, Coaching, Employee Relations, Employee Retention, HR Business Partnership
Palm Beach Gardens, Florida, United States · Remote OK
$122k–$213k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Executive Recruiting, Talent Acquisition, Executive Sourcing, Stakeholder Management, Candidate Evaluation
Umkirch, Baden-Württemberg, Germany • Hybrid
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Responsible for installing, maintaining, and repairing regional capital equipment for professional education events across EMEA. Acts as the primary technical expert providing support to local market engineers and leading 'train the trainer' onboarding initiatives.
Requires a BSc in Electrical, Mechanical, or Software Engineering with over 7 years of related experience. Must have hands-on experience with robotic or electromechanical systems and the ability to travel 40% across the EMEA region.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain EngineeringJob Sub Function:
Field Service EngineeringFueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
UK - Requisition Number: R-087064
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Internal Job Posting 10.07.2026 - 24.07.2026.
We are searching for the best talent for Field Service Manager - Technical Capability and Service Training for DePuySynthes in Germany, Netherlands or United Kingdom.
Purpose of the role:
The EMEA Field Service Manager will be responsible for installing and maintaining the regional capital equipment used for professional & internal education events and will travel to events to provide on-sight support. This role will act as a primary capital equipment technical expert for the region, providing proactive support to local market engineers and will help with trouble shooting technical queries and ensure escalations are performed, as required. The role is expected to be certified as “train the trainer”, with the responsibilities of supporting the onboarding and training of future local market engineers.
The EMEA Field Service Manager is expected to partner closely with the regional marketing team and NPI teams to provide field feedback and technical insight, input into existing and future products/processes and help drive process improvements and the deployment of new capabilities for engineers in the region.
You will be responsible for:
Under limited supervision and in accordance with all applicable laws/regulations and DePuy Synthes procedures and guidelines, the person employed in this position is expected to:
Perform installations, maintenance/repair, and software upgrades of the regional fleet demo capital equipment.
Provide support for installation and maintenance of commercial systems, as assigned.
Provide onsite field engineer support for regional events. Organization of the logistics for shipment of capital equipment and consumables for events.
Serves as the primary capital equipment technical expert for questions from country field engineers for EMEA Markets. Build a strong relationship with country field engineers.
Provide proactive support to country field engineers and assist with troubleshooting and issue resolution.
Prepare KPIs for EMEA field Work Orders and activities.
Works closely with FSEs across the region to collate and share concerns, feature requests and bug reports back up to the global service team improving Customer Satisfaction.
Manage schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced.
Completes paperwork, documentation and administrative tasks per policy and procedures for all field activities performed. Coach country field engineers through documentation tasks related to field service.
Ensure that defective capital components from the demo/loaner fleet are sent for repair in a timely manner and with the appropriate documentation
Manage spare parts inventory for the demo fleet of capital systems. Ensure that replenishment is ordered, as needed.
Manage the inventory levels for field replacement parts for the country field engineers.
Organize and lead training courses for newly recruited EMEA field engineers
Assist in providing responses for regulatory questions and audits pertaining to EMEA field activities.
Participate as key field representative in new product preparation, product/procedure improvement initiatives, customer engagement, or any matters as assigned.
Gather data, analyze data, identify trends, identify root cause, provide remedial actions, devise and implement plans to improve product performance and improve customer satisfaction on assigned products identified area of improvements.
Responsible for communicating business related issues or opportunities to next management level.
Performs other duties assigned as needed.
The role is anticipated to involve 40% travel across the EMEA region.
Qualifications / Requirements:
BSc in Electrical, Mechanical, Software Engineering, or another technical field with 7+ years of related experience
Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering; demonstrated depth in one or more areas with the ability to rapidly learn others.
Experience decomposing complex engineering problems into solvable training tasks.
Strong grasp of system architecture, implementation, testing, and maintenance concepts.
Excellent self-starter with a can-do attitude and strong communication skills; ability to explain technical concepts in clear, accessible language.
Hands-on experience with electromechanical or robotic systems.
Understanding of GDP principles (or equivalent regulatory/compliance frameworks relevant to medical devices).
Medical device, healthcare, and/or robotics experience.
Strong analytical, organizational, communication, and problem-solving skills to assess trainee readiness, identify gaps, and deliver well-sequenced training that improves outcomes.
Ability to travel at short notice.
Ability to operate company vehicle with appropriate license.
Ability to work weekends and “off hours” as needed to support customer and business needs.
#LI-Hybrid
At Johnson & Johnson Innovative Medicine, we innovate with purpose, to lead where medicine is going. The experiences of patients around the world inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science with compassion, we confidently address the most complex diseases of our time and develop the potential medicines of tomorrow. We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way. https://bit.ly/3reuMvK
At Johnson & Johnson Innovative Medicine, we innovate with purpose, to lead where medicine is going. The experiences of patients around the world inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science with compassion, we confidently address the most complex diseases of our time and develop the potential medicines of tomorrow. We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way. https://bit.ly/3reuMvK
