Expression of Interest: Specialist Technician - Victoria
Melbourne, Victoria, Australia · On-site
Mid level
Company Description JB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mo…
Skills: Desktop support, Hardware troubleshooting, Software support, Server administration, AV equipment maintenance
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Skills: Customer service, Sales, Visual merchandising, Stock management, Order fulfillment
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people wit…
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Skills: Customer service, Team leadership, Coaching, Operations management, Administration
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Skills: Customer service, Sales, Visual merchandising, Stock management, Order fulfillment
Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people wit…
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Skills: Customer service, Team leadership, Coaching, Operations management, Administration
Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people wit…
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people wit…
Skills: Customer service, Cash handling, EFTPOS, Multi-tasking, Attention to detail
Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people wit…
Skills: Customer service, Cash handling, EFTPOS, Multi-tasking, Attention to detail
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Skills: Customer service, Sales, Visual merchandising, Stock management, Order fulfillment
Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people wit…
Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people wit…
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Temporary
professional certificate
Competitive package, Employee discounts, Special offers across JB Hi-Fi and The Good Guys, Paid parental leave, Novated leasing, Continuous training opportunities
Posted 4d ago
~40 hrs/week
Responsibilities
Provide onsite level 1 and 2 desktop support, server administration, and AV equipment maintenance for schools. Assist staff and students with technical queries and manage system deployments.
Requirements
Requires a Certificate IV in IT Systems Administration or equivalent industry certifications. Candidates must have strong networking knowledge, a valid driver's license, and a Victorian Working With Children Check.
Full job description
Company Description
JB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licensing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Business also offers, in partnership with Telstra, a full suite of data and mobile services.
JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector.
Benefits
We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, and novated leasing.
Be part of a diverse, collaborative, and supportive team who are passionate about the work we do
Growth mindset culture with a focus on individual skills and career development
Continuous training opportunities with leading vendors – e.g. Lenovo, Cisco, Apple, HP, Microsoft.
Job Description
Partnering with education Institutions around Victoria, JB Education helps place Specialist Technicians in Victorian schools where they play a key role in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support. The Specialist Technician is a mid-advanced level role and the perfect opportunity for those looking to expand and grow their IT Skills and Experience.
Key responsibilities include, but are not limited to:
Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
Assist school staff and students with their day-to-day technical needs and queries
Maintain and support classroom technology including projectors, televisions, printers, speakers and other AV equipment
Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
Providing local support for the Notebooks for Teachers and Principals Program
Deployment of system images including packaging, building, testing and updating in live environments
Contribution to the technical documents of the school
Participate in on-site installation of the overall system(s), both hardware and software
Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician
Qualifications
We are looking for someone who is friendly, approachable and thrives in both autonomous and team environments. Who has a curious mindset towards problem solving and excellent customer service skills.
You will also ideally possess:
A certificate IV in IT Systems Administration (or equivalent industry certifications such as CompTIA, Microsoft, Cisco), at minimum
Strong foundation in networking concepts (VLAN, DNS, DHCP, TCP/IP)
But don’t worry if you do not meet all the criteria! We value transferrable skills, not just experience and qualifications. We encourage you to apply, even if you don't meet all the job criteria.
Experience with virtualisation technologies, with a strong preference for Hyper-V; exposure to VMware and other platforms, highly regarded
Strong communication skills with the ability to explain technical concepts to non-technical users
Ability to work both independently and collaboratively within a team
Proven problem-solving skills with the ability to manage issues through to resolution
Experience with Active Directory, Group Policy, and general server administration
Hands-on experience with hardware (servers, switches, wireless, firewalls), highly regarded
Experience supporting end users, Service Desk environments, and BYOD setups
Exposure to cloud platforms, MDM solutions, and device deployment (Windows, Apple, ChromeOS)
Strong organisational and time management skills, with the ability to prioritise tasks effectively in a fast-paced environment
A valid driver’s licence and access to a reliable vehicle are essential due to travel between sites
Valid Victorian Working With Children Check (WWCC)
Willingness to learn, adapt, and grow within a fast-paced environment
Previous experience working in schools or education environments is highly desirable
Additional Information
The Expression of Interest (EOI) is a rolling, on-going recruitment that is designed to help applicants to find an opportunity that is best suited to them without having to apply to multiple roles, as well as allow them to select the areas around Victoria that are closest to them.
If you are interested in this exciting opportunity with us, please click the ‘I’m interested’ button below to complete and submit your application. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
Employment Type: Casual
Related keywords
IT Systems AdministrationCompTIAMicrosoftCiscoNetworkingVLANDNSDHCPTCP/IPHyper-VVMwareActive DirectoryGroup PolicyWindowsAppleChromeOS
The business was established in 1974 by Mr. John Barbuto (JB), trading from a single store in East Keilor, Victoria. He had one simple philosophy: to deliver a specialist range of Hi-Fi and recorded music at Australia's lowest prices.
The business was sold in 1983 and by 1999 another nine stores were opened.
In July 2000 JB Hi-Fi was purchased by private equity bankers and senior management with the aim of taking the successful model nationally.
In October 2003, JB Hi-Fi was floated on the Australian Stock Exchange.
Now, maintaining Barbuto's original philosophy, JB is one of Australasia's fastest growing and largest retailer of home entertainment.
In July 2004, JB bought the Queensland Clive Anthony chain of stores which sell consumer electronics, white goods, cooking appliances and air-conditioning.
JB stores offer the world's leading brands of Hi-Fi, Speakers, Televisions, DVD's, VCR's, Cameras, Car Sound, Home Theatre, Computers and Portable Audio and continues to stock an exclusive range of specialist Hi-Fi products.
JB Hi-Fi also offers the largest range of video games, recorded music, DVD music and DVD movies with over 50,000 CDs and most major studio DVD releases, all at cheap prices! Customers are able to buy online from our huge range of CDs, DVDs, and games (see home page).
JB Hi-Fi has it all - best brands, huge range, cheapest prices, convenient locations, but most importantly genuine personal service from our experienced specialist staff.
The business was established in 1974 by Mr. John Barbuto (JB), trading from a single store in East Keilor, Victoria. He had one simple philosophy: to deliver a specialist range of Hi-Fi and recorded music at Australia's lowest prices.
The business was sold in 1983 and by 1999 another nine stores were opened.
In July 2000 JB Hi-Fi was purchased by private equity bankers and senior management with the aim of taking the successful model nationally.
In October 2003, JB Hi-Fi was floated on the Australian Stock Exchange.
Now, maintaining Barbuto's original philosophy, JB is one of Australasia's fastest growing and largest retailer of home entertainment.
In July 2004, JB bought the Queensland Clive Anthony chain of stores which sell consumer electronics, white goods, cooking appliances and air-conditioning.
JB stores offer the world's leading brands of Hi-Fi, Speakers, Televisions, DVD's, VCR's, Cameras, Car Sound, Home Theatre, Computers and Portable Audio and continues to stock an exclusive range of specialist Hi-Fi products.
JB Hi-Fi also offers the largest range of video games, recorded music, DVD music and DVD movies with over 50,000 CDs and most major studio DVD releases, all at cheap prices! Customers are able to buy online from our huge range of CDs, DVDs, and games (see home page).
JB Hi-Fi has it all - best brands, huge range, cheapest prices, convenient locations, but most importantly genuine personal service from our experienced specialist staff.