São Paulo, São Paulo, Brazil · On-site
Visão Geral do Trabalho O Agente de Atendimento é responsável por realizar o atendimento aos pacientes, cuidadores, profissionais de saúde, farmácias e hospitais por meio dos diversos canais de relacionamento, garantindo…
Skills: Customer service, Call center, Pharmacovigilance, Data entry, CRM
Parsippany, New Jersey, United States · Hybrid
$96k–$239k/yr
To be eligible for this position, you must reside in the same country where the job is located. This role is hybrid and will require going into an IQVIA office several times weekly in PA, NY, NJ or CT. IQVIA CSIH is a ma…
Skills: Patient Analytics, Sales Analytics, Marketing Analytics, Project Management, Data Analysis
São Paulo, São Paulo, Brazil · On-site
Location: Brazil (Sao Paulo) About Us: Join our team and help shape the future of our organization. We are a leading company committed to excellence and innovation, seeking a talented Senior Recruiter to support our grow…
Skills: Clinical research, Site monitoring, GCP, ICH guidelines, Regulatory compliance
Mississauga, Ontario, Canada · On-site
$98k–$148k/yr
IQVIA est le leader mondial de la fourniture de données sanitaires et pharmaceutiques au secteur des soins de santé. Notre équipe de services de conseil et d’analyse est réputée pour offrir à ses clients une perspective …
Skills: Analytical modeling, Quantitative analysis, Qualitative analysis, Project management, Data visualization
Warsaw, Masovian Voivodeship, Poland · On-site
$157k–$292k/yr
Software Engineer - (Large Language Models) Warszawa, Polska Rola Poszukujemy Inżyniera LLM, który wesprze rozwój i wdrażanie nowej generacji rozwiązań AI służących rozwiązywaniu złożonych wyzwań w obszarze ochrony zdrow…
Skills: Python, PyTorch, Large Language Models, Fine-tuning, Prompt engineering
Carlsbad, California, United States · On-site
The Part Time Clinical Consultant (PTCC) role is an exciting opportunity to join IQVIA. IQVIA/MedTech takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help …
Skills: Clinical consulting, Ventricular medical device support, Patient management, Cardiac ICU, Cardiovascular ICU
Milan, Lombardy, Italy · On-site
$63k–$108k/yr
We're looking for an Associate Director level Line Manager within the Clinical Operations Department that will be responsible for the direct management of a team of CRAs. Accountable of resource oversight, upskilling, pe…
Skills: Clinical operations, Team management, Resource oversight, Performance monitoring, Career development
Sofia, Sofia-City, Bulgaria · On-site
Job Overview Direct and manage the delivery of all required site activation, maintenance and regulatory activities for selected studies or multi-protocol programs, including pre-award activities, oversight of the scope o…
Skills: Site activation, Regulatory affairs, Clinical trials, Project management, Budget planning
Kansas City, Missouri, United States · On-site
$70k–$77k/yr
Portfolio Sales Specialist – Surgery Products Location: Field-based / Territory-based IQVIA is seeking a motivated and consultative Portfolio Sales Specialist to support growth across a designated portfolio of surgery pr…
Skills: Sales, Consultative selling, Account planning, Business acumen, Negotiation
Kathmandu Metropolitan City, Bagamati Province, Nepal · On-site
Job Overview We are seeking a skilled and motivated Senior .NET Software Engineer with a strong background in building scalable, high-performance applications. The ideal candidate will have hands-on experience across the…
Skills: .Net Core, Asp.net Mvc, Web Apis, Javascript, Database Optimization
Bengaluru, Karnataka, India · On-site
IQVIA is seeking a Consultant to support Consumer Health Analytics engagements across BE and broader European markets. The role requires a strong blend of commercial analytics expertise, client-oriented problem solving, …
Skills: Commercial analytics, Data interpretation, Market research, Strategic decision-making, Storytelling
Parsippany, New Jersey, United States · On-site
$70k–$77k/yr
Portfolio Sales Specialist – Surgery Products Location: Field-based / Territory-based IQVIA is seeking a motivated and consultative Portfolio Sales Specialist to support growth across a designated portfolio of surgery pr…
Skills: Sales, Consultative selling, Account planning, Business acumen, Negotiation
Karachi, Punjab, Pakistan · On-site
Job Overview Perform monitoring and site management work to ensure that sites are conducting the study(ies) and reporting study data as required by the study protocol, applicable regulations and guidelines, and sponsor r…
Skills: Clinical research, Site monitoring, GCP, ICH guidelines, Regulatory compliance
Mississauga, Ontario, Canada · On-site
$73k–$121k/yr
IQVIA est le leader mondial de la fourniture de données sanitaires et pharmaceutiques au secteur des soins de santé. Notre équipe de services de conseil et d’analyse est réputée pour offrir à ses clients une perspective …
Skills: Data analysis, Quantitative analysis, Qualitative analysis, Consulting methodologies, Life sciences
Special capital Region of Jakarta, Java, Indonesia · On-site
Essential Functions Assists in creation and validation of the project scope, plan and schedules for complex projects; helps define metrics for project success; selects and applies standards (e.g. delivery process, roles …
Skills: Project Management, Risk Management, Stakeholder Management, Change Management, Product Development
Hyderabad, Telangana, India · On-site
Job Overview Provide experienced technical expertise to develop process methodology for department to meet internal and external clients’ needs. Plan and coordinate the development of integrated programming solutions ser…
Skills: Statistical Programming, SAS, Base SAS, SAS Graph, SAS Macro Language
Orlando, Florida, United States · Remote OK
$95k–$105k/yr
As a global leader in commercial solutions, IQVIA is uniquely positioned to deliver results both nationally and internationally. Our teams partner with biopharma companies to bring essential medicines to the people who n…
Skills: Patient education, Chronic disease management, Treatment adherence, Clinical data analysis, Pharmacology
Phoenix, Arizona, United States · On-site
$35/hr–$38/hr
Our RN Clinical Educators experience a unique opportunity to employ their clinical nursing expertise in a new way outside patient care, while continuing to collaborate with healthcare professionals and advocate for the w…
Skills: Clinical Nursing, Medical Device Education, In-servicing, Patient Advocacy, Professional Acumen
Netanya, Center District, Israel · On-site
Job Overview Perform daily administrative activities, in conjunction with the Clinical Research Associates and Regulatory and Start-Up teams, to ensure a complete and accurate Trial Master File delivery. Essential Functi…
Skills: Clinical research, Trial master file, Administrative support, Regulatory compliance, Clinical documentation
Durham, North Carolina, United States · On-site
$93k–$233k/yr
We are seeking a Senior Global Trial Manager to join our team! We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purp…
Skills: Clinical trial management, Project management, Regulatory compliance, GCP, ICH guidelines
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The agent is responsible for providing customer support via phone, email, and chat while accurately registering interactions in corporate systems. They must identify and classify demands, including adverse events and technical complaints, while ensuring compliance with regulatory standards.
Candidates must have a completed high school education, with a preference for those pursuing or holding degrees in Pharmacy, Biology, Nursing, or Administration. Previous experience in customer service, SAC, or call centers, along with knowledge of CRM systems and basic Office software, is required.
O Agente de Atendimento é responsável por realizar o atendimento aos pacientes, cuidadores, profissionais de saúde, farmácias e hospitais por meio dos diversos canais de relacionamento, garantindo uma experiência positiva, acolhedora e alinhada às normas regulatórias do setor farmacêutico. O profissional atuará na triagem, registro e encaminhamento adequado das demandas, assegurando a qualidade das informações e o cumprimento dos procedimentos operacionais.
Modelo de Trabalho: 100% presencial (zona sul/SP)
Horário de Trabalho: Segunda a sexta-feira, 11h40 às 18h00
Responsabilidades
- Realizar atendimento majoritariamente via telefone e demais canais de contato, quando necessário.
- Registrar de forma precisa e completa todas as interações nos sistemas corporativos.
- Identificar e classificar demandas como dúvidas, solicitações, reclamações, queixas técnicas e possíveis eventos adversos.
- Coletar informações obrigatórias para registros relacionados à farmacovigilância e qualidade.
- Encaminhar as demandas para as áreas responsáveis, conforme fluxos definidos.
- Fornecer orientações claras e seguras sobre produtos, processos e canais oficiais da empresa.
- Identificar situações críticas e direcioná-las à supervisão quando necessário.
- Preservar a confidencialidade das informações tratadas durante o atendimento.
- Participar de treinamentos, reciclagens e atualizações relacionadas aos produtos e processos da operação.
- Contribuir para os indicadores de qualidade, produtividade e satisfação do cliente.
Requisitos
- Ensino Superior completo ou cursando, nas áreas de Farmácia, Biologia, Enfermagem, Biomedicina ou outras áreas da saúde.
- Experiência prévia em atendimento ao cliente, SAC ou Call Center.
- Desejável experiência em operações do segmento farmacêutico, saúde ou áreas reguladas.
- Conhecimento em sistemas de atendimento e CRM.
- Conhecimento do Excel e Pacote Office.
- Capacidade de registro e documentação de informações com precisão.
- Noções de LGPD e tratamento de dados confidenciais.
- Comunicação clara e empática.
- Escuta ativa.
- Organização e atenção aos detalhes.
- Agilidade e capacidade de multitarefas.
- Resiliência e equilíbrio emocional.
- Trabalho em equipe.
- Foco na experiência do cliente.
- Adaptabilidade e receptividade a feedbacks.
A IQVIA está empenhada em adotar um ambiente de trabalho diverso e inclusivo. Nosso objetivo é atrair e reter as melhores pessoas, independentemente de gênero, raça, estado civil, origem étnica, nacionalidade, idade, deficiência, orientação sexual, identidade de gênero ou qualquer outra característica. Junte-se a nós!
⚠️A IQVIA realiza contato com candidatos exclusivamente por meio de seus canais oficiais de recrutamento, incluindo e-mails corporativos com domínio @iqvia.com e plataformas de seleção autorizadas pela empresa. Caso receba uma comunicação suspeita em nome da IQVIA por canais não oficiais, recomendamos que não compartilhe informações pessoais e entre em contato conosco pelos canais oficiais para verificação.
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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.
Offices: 2400 Ellis Rd, Durham, North Carolina 27703, US
IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.
Offices: 2400 Ellis Rd, Durham, North Carolina 27703, US
