Salesforce CRM Analytics and Sales/Service Architect
Sunnyvale, California, United States · On-site
$137k–$231k/yr
Senior+$5M raised
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: Human Factors Engineering, Usability Engineering, User Research, Project Management, Regulatory Compliance
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Oklahoma City, Oklahoma, United States · Remote OK
Entry level$5M raised
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to h…
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to h…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to h…
Skills: Public Affairs, Government Relations, Strategic Communications, Healthcare Policy, Stakeholder Engagement
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: SAP TM, Business Process Analysis, Fit-Gap Analysis, Functional Specifications, Integration Testing
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to h…
Skills: Public Affairs, Government Relations, Strategic Communications, Healthcare Policy, Stakeholder Engagement
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: UVM, SystemVerilog, Verilog, FPGA Design Verification, Constrained Random Testing
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: SAP TM, Business Process Analysis, Functional Specifications, Fit-Gap Analysis, User Acceptance Testing
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to h…
Skills: Media Relations, Public Affairs, Patient Advocacy, Strategic Communications, Crisis Management
Salesforce CRM Analytics and Sales/Service Architect
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$137k–$231k/yr
Full-time
bachelor degree
Base Pay, Incentives, Benefits, Equity
Posted 44d ago
~40 hrs/week
Responsibilities
Lead the architecture and implementation of Salesforce Sales, Service, and CRM Analytics solutions to drive business insights. Partner with stakeholders to design KPI-driven executive dashboards and scalable data integration strategies.
Requirements
Requires a Bachelor's degree and over 8 years of Salesforce experience, including 4+ years specifically in CRM Analytics. Must be proficient in SAQL, data modeling, and designing complex enterprise reporting solutions.
Full job description
Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
Position Summary
We are seeking an experienced Salesforce Solutions Architect with strong expertise in Salesforce Sales Cloud, Service Cloud, and Salesforce CRM Analytics / Einstein Analytics. The ideal candidate will have proven experience architecting enterprise Salesforce solutions and leading the design and implementation of complex CRM Analytics dashboards and data-driven business insights.
This role requires a blend of functional business knowledge, technical architecture expertise, and advanced analytics capabilities to help transform sales, customer service, and operational reporting processes within a fast-paced enterprise environment.
The candidate should be capable of partnering with business stakeholders, defining scalable data models, designing executive dashboards, and delivering actionable insights using Salesforce CRM Analytics and the broader Salesforce ecosystem.
Key Responsibilities
Lead architecture, design, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and CRM Analytics.
Design scalable enterprise reporting and analytics solutions using Salesforce CRM Analytics / Einstein Analytics.
Partner with business stakeholders across sales, customer support, operations, customer success, and executive leadership teams to gather reporting and analytics requirements.
Architect and implement complex CRM Analytics dashboards, datasets, lenses, recipes, and dataflows.
Design KPI-driven executive dashboards for:
Sales performance
Forecasting
Customer support operations
Field service metrics
Customer success
Operational efficiency
Executive business reviews
Develop scalable data integration and transformation strategies across Salesforce and enterprise applications.
Define best practices for analytics governance, security, data quality, and performance optimization.
Design and implement Salesforce platform solutions leveraging:
Sales Cloud
Service Cloud
CRM Analytics / Einstein Analytics
Data Cloud integrations
Collaborate with technical teams on integrations, APIs, ETL processes, and enterprise data architecture.
Lead workshops, architecture reviews, roadmap planning, and stakeholder presentations.
Provide hands-on leadership in dashboard development, analytics optimization, and Salesforce platform configuration.
Mentor developers, analysts, and administrators on analytics and Salesforce best practices.
Support release management, DevOps processes, and Agile delivery execution.
Qualifications
Required Qualifications
Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
8+ years of Salesforce platform experience.
4+ years of hands-on Salesforce CRM Analytics / Einstein Analytics experience.
Proven experience designing and implementing complex enterprise CRM Analytics dashboards and reporting solutions.
Strong expertise in:
Salesforce Sales Cloud
Salesforce Service Cloud
CRM Analytics / Einstein Analytics
Dashboard and KPI design
Enterprise data modeling
Experience with:
Recipes
Dataflows
SAQL
Dashboard bindings
Advanced lens development
Dataset optimization
Strong understanding of sales operations and customer support processes.
Experience integrating Salesforce analytics with ERP, customer support, and enterprise systems.
Knowledge of:
Salesforce Flow
APIs and Integration Patterns
ETL and data transformation concepts
Strong stakeholder communication and presentation skills.
Experience working within Agile delivery environments.
Preferred Qualifications
Salesforce certifications such as:
Salesforce Certified Administrator
Salesforce Platform App Builder
Salesforce CRM Analytics and Einstein Discovery Consultant
Sales Cloud Consultant
Service Cloud Consultant
Application Architect
Experience with:
Salesforce Data Cloud
Einstein Discovery
AI-driven analytics and predictive insights
Tableau integration
Snowflake or enterprise data warehouse platforms
Experience in medical device, healthcare, or regulated industries preferred.
Experience building executive-level operational dashboards for large enterprises.
Key Skills
Salesforce CRM Analytics / Einstein Analytics
Dashboard Architecture & Design
Salesforce Sales Cloud
Salesforce Service Cloud
SAQL & Dataflows
Executive KPI Reporting
Enterprise Data Modeling
Business Intelligence & Analytics
Integration Architecture
Stakeholder Management
Agile Delivery
Salesforce Solution Architecture
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.
Shift: Day
Max. Salary Region 2: 196600 USD
Max. Salary Region 1: 231300 USD
Ways of Working: Onsite - This job is fully onsite.
A global technology leader in minimally invasive care and the
pioneer of robotic-assisted surgery.
Industry
Medical Equipment Manufacturing
Company size
10,001+ employees
Founded
1995
Headquarters
California, 94086
LinkedIn followers
479,333
Total funding
$5M
Intuitive (Nasdaq: ISRG), headquartered in Sunnyvale, Calif., is a global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery. At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
Offices: 1020 Kifer Road, Building 108, Sunnyvale, California, 94086, US
RoboticsMedical Devicesminimally invasive surgeryrobotic-assisted surgeryrobotic surgerylung biopsyendoluminal systemWeAreIntuitive and DaVinciSurgeryFinance
A global technology leader in minimally invasive care and the
pioneer of robotic-assisted surgery.
Industry
Medical Equipment Manufacturing
Company size
10,001+ employees
Founded
1995
Headquarters
California, 94086
LinkedIn followers
479,333
Total funding
$5M
Intuitive (Nasdaq: ISRG), headquartered in Sunnyvale, Calif., is a global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery. At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
Offices: 1020 Kifer Road, Building 108, Sunnyvale, California, 94086, US
RoboticsMedical Devicesminimally invasive surgeryrobotic-assisted surgeryrobotic surgerylung biopsyendoluminal systemWeAreIntuitive and DaVinciSurgeryFinance