California, United States · Remote OK
$60k–$70k/yr
Team Captain, Client Services Department: Client Services Employment Type: Full Time Location: United States Reporting To: Anthony Avery Compensation: $60,000 - $70,000 / year Description About Intermedia Are you looking…
Skills: Team Leadership, Technical Support, Cloud Communication, Call Center Management, Performance Management
California, United States · Hybrid
$50k–$60k/yr
Implementation Specialist Department: Client Services Employment Type: Full Time Location: United States Reporting To: Mary Gomez Compensation: $50,000 - $60,000 / year Description Are you looking for a company where YOU…
Skills: Implementation, Customer Onboarding, Contact Center Operations, IVR Design, Project Management
Vaughan, Ontario, Canada · Hybrid
$60k–$70k/yr
Implementation Specialist Department: Client Services Employment Type: Full Time Location: Canada Reporting To: Mary Gomez Compensation: $60,000 - $70,000 / year Description Are you looking for a company where YOUR VOICE…
Skills: Implementation, Customer Onboarding, Contact Center Operations, IVR Design, Project Management
California, United States · Hybrid
$60k–$70k/yr
Technical Support Engineer Department: Client Services Employment Type: Full Time Location: United States Reporting To: Stefen Neve Compensation: $60,000 - $70,000 / year Description About Intermedia Are you looking for …
Skills: Technical Support, Troubleshooting, Telephony, PBX, SIP
Statesboro, Georgia, United States · On-site
Linux System Administrator Department: Tech Operations Employment Type: Full Time Location: Georgia Description Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a…
Skills: Linux, Debian, Ansible, Chef, Automation
Portugal · Hybrid
Sr. Software Developer - Data (Portugal) Department: Dev & Engineering Employment Type: Full Time Location: Portugal Description While primarily remote, this role requires occasional visits to the office in Coimbra or in…
Skills: Java, Spring Boot, SQL, Microservices, RESTful APIs
California, United States · On-site
$190k–$210k/yr
Channel Development Manager Department: Sales Employment Type: Full Time Location: United States Reporting To: Eric Tuttle Compensation: $190,000 - $210,000 / year Description About Intermedia Intermedia is a leading pro…
Skills: Partner Recruitment, Business Development, Partner Enablement, Relationship Management, Channel Sales
Vaughan, Ontario, Canada · On-site
DevOps Engineer – HostPilot / Control Panel Department: Tech Operations Employment Type: Full Time Location: Canada Description Intermedia has established itself as a leading provider of cloud communications and collabor…
Skills: CI/CD, GitHub Actions, Azure DevOps, Octopus Deploy, Ansible
Portugal · On-site
$45k–$55k/yr
Vulnerability Analyst Department: IT Business Systems & Security Employment Type: Full Time Location: Portugal Reporting To: Dylan Harrington Compensation: €45,000 - €55,000 / year Description About Intermedia Are you lo…
Skills: Vulnerability Management, Qualys, Information Security, Networking Fundamentals, Microsoft Technologies
Portugal · On-site
Senior UX Designer Department: Product Employment Type: Full Time Location: Portugal Reporting To: Marina Pavlova Description Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do y…
Skills: UX/UI Design, Human-Centered Design, Visual Design, AI-Assisted Design Tools, User Research
United Kingdom · On-site
Team Lead, DevOps Engineer Department: Tech Operations Employment Type: Full Time Location: United Kingdom Description *ALL CANDIDATES MUST BE LOCATED IN THE UNITED KINGDOM* About Intermedia: Intermedia has established i…
Skills: Kubernetes, GitHub Actions, CI/CD, Terraform, Python
United Kingdom · On-site
Sr. Software Developer Department: Dev & Engineering Employment Type: Full Time Location: United Kingdom Description Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE…
Skills: Java, Spring Boot, MySQL, Snowflake, SQL
Portugal · Hybrid
Sr. Software Developer - Java Department: Dev & Engineering Employment Type: Full Time Location: Portugal Description About Intermedia: Intermedia has established itself as a leading provider of cloud communications and …
Skills: Java, Linux, Nginx, Tomcat, MySQL
Portugal · On-site
Application Security Engineer Department: IT Business Systems & Security Employment Type: Full Time Location: Portugal Reporting To: Michela D'Errico Description *ALL CANDIDATES MUST BE LOCATED IN PORTUGAL* About Interme…
Skills: Application Security, SDLC, DevSecOps, Secure Coding, OWASP
California, United States · On-site
$130k–$140k/yr
Sr. Procurement Program Manager Department: G&A Finance Employment Type: Full Time Location: United States Reporting To: James Kay Compensation: $130,000 - $140,000 / year Description About Intermedia Are you looking for…
Skills: Commodity Strategy, Contract Negotiation, Supplier Management, Purchase Order Management, Spend Reporting
United Kingdom · Hybrid
Sr. DevOps Engineer - AWS Department: Tech Operations Employment Type: Full Time Location: United Kingdom Description About Intermedia: Intermedia has established itself as a leading provider of cloud communications and …
Skills: AWS, CI/CD, Infrastructure as Code, Ansible, Terraform
Portugal · On-site
Senior QA Engineer Department: Dev & Engineering Employment Type: Full Time Location: Portugal Description About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you…
Skills: Automated Testing, API Testing, Selenium, Playwright, Cypress
United Kingdom · On-site
Technical Talent Sourcer Department: G&A HR Employment Type: Full Time Location: United Kingdom Description Based on our working from home model, you'll be required to go to our office in Bristol 1x/week. ABOUT INTERMEDI…
Skills: Technical Sourcing, LinkedIn Recruiter, Boolean Search, Candidate Engagement, Market Mapping
Coimbra, Portugal · On-site
Talent Partner Department: G&A HR Employment Type: Full Time Location: Coimbra, Portugal Reporting To: Elizabeth Mye Description About Intermedia Intermedia is a leading provider of Intelligent Cloud Communications, brin…
Skills: Technical Recruiting, Full-cycle Recruiting, Sourcing Strategies, Candidate Experience, Stakeholder Management
California, United States · Remote Solely
$24/hr–$25/hr
Technical Support Product Specialist Department: Client Services Employment Type: Full Time Location: United States Reporting To: Anthony Avery Compensation: $24.00 - $25.00 / hour Description About Intermedia Are you lo…
Skills: VoIP Routing, UCaaS, CCaaS, Number Porting, Technical Troubleshooting
California, United States • Remote OK
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The Team Captain will manage a remote technical support team to provide proactive and reactive support while monitoring key performance metrics. They will also facilitate employee coaching, analyze user issue data, and contribute to strategic process improvement projects.
Candidates must have a bachelor's degree or equivalent experience, with 5-7 years in technical support and 3+ years in a managerial role. Proficiency in cloud communication services and experience managing remote teams in a call center environment are required.
Department: Client Services
Employment Type: Full Time
Location: United States
Reporting To: Anthony Avery
Compensation: $60,000 - $70,000 / year
Intermedia is the cloud communications company that helps over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and certified by J.D. Power for excellence in technical support eight times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2024, 2023, 2021, 2020, 2019, 2018, 2017, 2016 • PCMag Editor’s Choice – Intermedia Unite • US News & World Report - Best Business Phone System - Intermedia Unite • CRN - 5-Star Partner Program - 2025, 2024, 2023, 2022 • CRN’s Cloud Computing Product of the Year - 2024, 2023, 2022, 2021 – Intermedia Unite
Offices: 1050 Enterprise Way, Suite 200, Sunnyvale, California 94089, US
Intermedia is the cloud communications company that helps over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and certified by J.D. Power for excellence in technical support eight times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2024, 2023, 2021, 2020, 2019, 2018, 2017, 2016 • PCMag Editor’s Choice – Intermedia Unite • US News & World Report - Best Business Phone System - Intermedia Unite • CRN - 5-Star Partner Program - 2025, 2024, 2023, 2022 • CRN’s Cloud Computing Product of the Year - 2024, 2023, 2022, 2021 – Intermedia Unite
Offices: 1050 Enterprise Way, Suite 200, Sunnyvale, California 94089, US
