Minneapolis, Minnesota, United States · On-site
$106k–$145k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Post market surveillance, Complaint handling, Medical device regulations, FDA compliance, ISO 13485
Minneapolis, Minnesota, United States · On-site
$106k–$145k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Medical device quality, Complaint handling, MDR reporting, Vigilance activities, FDA MDR
Plymouth Meeting, Pennsylvania, United States · Remote OK
$100k–$130k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Clinical support, Technical support, Medical device training, Surgical support, Device troubleshooting
Springfield, Illinois, United States · Remote OK
$60k–$75k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Sales, Account management, Clinical support, Medical device sales, Business planning
Billings, Montana, United States · Remote OK
$100k–$130k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Clinical support, Technical support, Medical device support, Patient education, Device troubleshooting
Indianapolis, Indiana, United States · Remote OK
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Medical device sales, Pharmaceutical sales, Market development, Account management, Sales quota achievement
Minneapolis, Minnesota, United States · On-site
$192k–$275k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: SEC reporting, Technical accounting, US GAAP, Financial reporting, Audit committee support
Minneapolis, Minnesota, United States · On-site
$192k–$275k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Tax compliance, ASC 740, Tax accounting, Tax planning, Transfer pricing
Minneapolis, Minnesota, United States · On-site
$170k–$240k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Medical device engineering, Manufacturing operations, Sustaining engineering, New product development, FDA regulations
Minneapolis, Minnesota, United States · On-site
$110k–$160k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Financial planning, Financial modeling, Variance analysis, Reporting, Forecasting
Minneapolis, Minnesota, United States · On-site
$106k–$145k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Clinical study management, Clinical research, Protocol development, Site selection, Adverse event reporting
Minneapolis, Minnesota, United States · On-site
$130k–$190k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Software verification, Test automation, Test strategy, Requirement specifications, Test planning
Minneapolis, Minnesota, United States · On-site
$110k–$160k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Data governance, Data quality, Data management, Microsoft Purview, Databricks Unity Catalog
Toledo, Ohio, United States · Remote OK
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Medical device sales, Pharmaceutical sales, Account management, Market development, Referral program building
Omaha, Nebraska, United States · Remote OK
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Medical Device Sales, Pharmaceutical Sales, Account Management, Market Development, Patient Throughput
Naples, Florida, United States · On-site
$100k–$130k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Clinical Support, Technical Troubleshooting, Patient Care Pathway Management, Medical Device Support, Clinical Education
Lansing, Michigan, United States · Remote OK
$100k–$130k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Technical Support, Clinical Expertise, Device Activation, Troubleshooting, Medical Device Education
Fort Worth, Texas, United States · On-site
$100k–$130k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Technical Support, Clinical Expertise, Device Activation, Troubleshooting, Medical Device Education
Austin, Texas, United States · Remote OK
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Medical Device Sales, Pharmaceutical Sales, Account Activation, Market Development, Patient Throughput
San Antonio, Texas, United States · On-site
$100k–$130k/yr
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with …
Skills: Technical Support, Clinical Expertise, Device Troubleshooting, Medical Device Education, Operating Room Coverage
Minneapolis, Minnesota, United States • On-site
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The manager will lead global complaint handling processes, including investigations, call center management, and regulatory reporting. They will also collaborate with cross-functional teams to ensure compliance with medical device quality standards and drive continuous process improvements.
Candidates must hold a bachelor's degree in a technical or scientific field and possess 5 to 10 years of experience in the medical device industry. Strong knowledge of FDA, ISO, and European medical device regulations, along with proven team leadership experience, is required.
ABOUT INSPIRE MEDICAL SYSTEMS
Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.
WHY JOIN OUR FAST-GROWING TEAM
At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.
If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team!
POSITION SUMMARY
This position must provide leadership and subject matter expertise in global complaint handling quality system requirements and regulations. This position will manage the following complaint handling processes: complaint initiation, preliminary complaint investigation, call center and investigator staffing / management and complaint handling training. This also includes process monitoring, trending and reporting. This position will work closely with cross-functional groups to ensure proper and timely processing of complaints and other support activities.
The individual for this position must be able to work well in a team environment, foster team building, proactively communicate task status, and operate with a high level of initiative, along with excellent verbal and written communication skills for effective communication with various levels of management. The individual must be comfortable working in a fast-paced and constantly changing environment.
MAIN DUTIES/RESPONSIBILITIES
QUALITY SYSTEM RESPONSIBILITIES
QUALIFICATIONS
Educational Requirements:
Required
Preferred
Required Experience:
Preferred:
#LI-Onsite
The salary for this position will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level.
Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered):
Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com
Inspire Medical Systems participates in E-Verify.
We are committed to elevating and redefining the standard of care for Obstructive Sleep Apnea.
Inspire Medical Systems, Inc. has developed the world’s first fully implanted neurostimulation device approved by the FDA for the treatment of Obstructive Sleep Apnea (OSA). The Inspire system uses well-established neurostimulation technologies and incorporates a proprietary algorithm that stimulates key airway muscles based on a patient’s unique breathing patterns. Inspire therapy is designed to reduce OSA severity and improve quality of life for patients living with this challenging condition.
Offices: 5500 Wayzata Blvd, Suite 1600, Golden Valley, Minnesota 55416, US
We are committed to elevating and redefining the standard of care for Obstructive Sleep Apnea.
Inspire Medical Systems, Inc. has developed the world’s first fully implanted neurostimulation device approved by the FDA for the treatment of Obstructive Sleep Apnea (OSA). The Inspire system uses well-established neurostimulation technologies and incorporates a proprietary algorithm that stimulates key airway muscles based on a patient’s unique breathing patterns. Inspire therapy is designed to reduce OSA severity and improve quality of life for patients living with this challenging condition.
Offices: 5500 Wayzata Blvd, Suite 1600, Golden Valley, Minnesota 55416, US
