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Innovu logoInnovu

Lead Project Manager, Client Implementation

Pittsburgh, Pennsylvania, United States · Hybrid

$90k–$110k/yr

Senior$27M raised

Innovu is a growing Pittsburgh, PA-based data analytics company providing comprehensive solutions that enable advisors and their employer clients to optimize their benefits strategy, human capital risk management, and he…

Skills: Project Management, Client Implementation, People Management, Stakeholder Management, Process Design

Innovu logo

Lead Project Manager, Client Implementation

Innovu

Pittsburgh, Pennsylvania, United States • Hybrid

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Senior

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  • $90k–$110k/yr
  • Full-time
  • Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Plan With Employer Match, Company Paid Life Insurance, Short-term Disability Coverage
  • Posted 12d ago
  • ~40 hrs/week

Responsibilities

Lead the end-to-end onboarding of complex client implementations while serving as the primary point of accountability. Manage and develop a subgroup of project managers through coaching, performance reviews, and operational guidance.

Requirements

Requires 6+ years of experience in project or implementation management with a proven track record of leading people. Must possess strong executive communication skills and proficiency in project management tools like Zoho, Jira, or Smartsheet.

Full job description

Innovu is a growing Pittsburgh, PA-based data analytics company providing comprehensive solutions that enable advisors and their employer clients to optimize their benefits strategy, human capital risk management, and health benefit design.

Summary

The Lead Project Manager (PM), Client Implementation is a leadership role within Innovu’s Integration Operations team, pairing independent ownership of complex client onboarding programs with direct people leadership. Reporting to the PMO Director, this role is built for a PM with proven, independent command of complex implementations.

This role suits someone equally motivated by operational excellence, hands-on client delivery, and people-management.

The position allows for a remote work arrangement with occasional trips into the office for in-person meetings.

Key Responsibilities

Client Implementation Leadership

  • Independently manages a complex book of onboardings, serving as the primary point of accountability from kickoff through completion
  • Establishes and communicates clear priorities to team members and project stakeholders across a concurrent book of onboardings, sequencing work based on risk, complexity, and client impact, and adjusting in real time as circumstances shift
  • Leads client and partner communications — kickoffs, stakeholder updates, and ongoing check-ins — anticipating and addressing concerns proactively
  • Sets and manages client and partner expectations throughout the onboarding lifecycle — translating technical realities such as data quality, timeline risk, and scope changes into clear, confident communication that maintains trust
  • Proactively mitigates delivery risk across the book of business, recommending and driving clear action plans to keep onboarding on track.
  • Coordinates closely with cross-functional partners (e.g., Client Experience, Sales, Support), ensuring each has the right information at the right time to keep upstream and downstream workflows moving
  • Brings structured, pattern-based thinking to onboarding delivery — surfacing recurring themes across accounts and driving scalable improvements within their own book of business

Team Leadership & Development

  • Directly manages and invests in the growth of an assigned subgroup of PM team members, including regular 1:1s, coaching, and performance development
  • Contributes to and coaches toward performance development for direct reports, providing regular real-time feedback in addition to completing formal review cycles..
  • Owns first-line resolution of complex delivery or partner situations for direct reports, escalating with clear context and a recommended action plan when a decision genuinely requires it
  • Escalates complex and partner issues to the PMO Director and o

Cross-Functional Partnership

  • Partners with the Operations Team Manager and PMO Director on team-level operational decisions
  • Owns rollout of agreed-upon process changes within their team, surfacing friction points that inform broader PMO-level improvements

Minimum Qualifications

Experience & Background

  • 6+ years of experience in project management, implementation management, or a related client-facing role
  • Demonstrated, independent management of complex, multi-stakeholder client onboardings or implementations
  • Experience in people management — has managed, mentored, or formally led others in a professional setting
  • Thrives in high-volume, deadline-driven environments; maintains quality and composure when managing competing priorities, with excellent written and verbal communication skills throughout

Leadership & Development

  • Demonstrated skill in developing others — provides structured, actionable feedback and coaching to support real growth, whether built through direct management, mentorship, or other developmental relationships
  • Comfortable holding team members accountable for growth and performance, not just delivery

Problem-Solving & Process Improvement

  • Strong proficiency in process design and problem-solving — able to translate patterns across a book of business into scalable improvements
  • Comfortable operating with ambiguity; synthesizes information from multiple sources to act without a playbook

Communication & Client Management

  • Strong executive communication skills — confident presenting to and managing relationships with senior client and partner contacts

Tools & Systems

  • Proficiency with project management tools (Zoho, Jira, Smartsheet, or equivalents)

What We Offer

  • Mission-driven culture where your contributions have real impact
  • Flexible work arrangements
  • Collaborative work environment
  • Growth and advancement opportunities
  • Low cost medical, dental, and vision insurance
  • 401(k) plan with an employer match
  • Company paid life insurance, short-term disability, and long-term disability coverage
  • Paid time off
  • Paid parental leave
  • And more!

Compensation will be determined based on the candidate's qualifications and location at the time of offer.

Related keywords

Data AnalyticsClient OnboardingIntegration OperationsPMOZohoJiraSmartsheetHuman Capital Risk ManagementHealth Benefit DesignProcess ImprovementScalable ImprovementsExecutive CommunicationStakeholder UpdatesRisk Management

About Innovu

LinkedInVisit site

Empowering the Data-Driven Organization

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2014
Headquarters
Pittsburgh, PA
LinkedIn followers
8,447
Total funding
$27M

Innovu was founded on the belief that by bringing together vast silos of data, we can unlock powerful knowledge to solve complex challenges in new ways. We securely, accurately, and seamlessly integrate all forms of disparate data to create a consolidated “single-truth” of information. Innovu empowers employers and their benefit advisors to solve complex problems associated with optimizing the cost, quality, and efficacy of healthcare and benefits programs. Our cloud-based solutions unlock powerful information contained in silos of benefits data, giving CEOs, CFOs, and the human resources team scorecards and insights needed to make data-driven decisions.

Offices: 2403 Sidney Street, Suite 225, Pittsburgh, PA 15203, US

HealthcareAnalyticsData ManagementIntegrationSelf-Insured Employersand SoftwareData IntegrationInformation TechnologyHealth CareHospital
View all jobs at Innovu

About Innovu

LinkedInVisit site

Empowering the Data-Driven Organization

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2014
Headquarters
Pittsburgh, PA
LinkedIn followers
8,447
Total funding
$27M

Innovu was founded on the belief that by bringing together vast silos of data, we can unlock powerful knowledge to solve complex challenges in new ways. We securely, accurately, and seamlessly integrate all forms of disparate data to create a consolidated “single-truth” of information. Innovu empowers employers and their benefit advisors to solve complex problems associated with optimizing the cost, quality, and efficacy of healthcare and benefits programs. Our cloud-based solutions unlock powerful information contained in silos of benefits data, giving CEOs, CFOs, and the human resources team scorecards and insights needed to make data-driven decisions.

Offices: 2403 Sidney Street, Suite 225, Pittsburgh, PA 15203, US

HealthcareAnalyticsData ManagementIntegrationSelf-Insured Employersand SoftwareData IntegrationInformation TechnologyHealth CareHospital
View all jobs at Innovu

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