The Role
As Team Leader, Account Management, you’ll play a key role in driving the performance and success of the Account Management team. Working closely with the Head of Account Management, you’ll help shape and execute sales strategies, coach and develop your team, and build strong client relationships that drive retention, growth and loyalty.
About you
You’re a confident and people-focused sales leader who knows how to get the best out of a team. You bring a strong sales mindset, excellent communication skills and a genuine focus on building lasting client relationships.
Key Roles and Responsibilities
- Work with the Head of Account Management to create and execute strategies to facilitate achieving the targets of the team and business.
- Maximise the results from your direct reports by coaching and mentoring.
- Manage aspects of our client retention programs alongside Head of Account Management and minimise client “churn” .
- Influences the planning and execution of strategic team/ organisational objectives heavily involved in the process of hiring and onboarding new members using extensive InfoTrack and industry knowledge.
- Guides feedback from CRM team to other stakeholders, both internal and external.
- Represents CRM team in planning of shared targets and how they can be achieved.
- Develop sales strategies that will maximise sales as well as improve market share.
Skills, Knowledge and Experience:
- Training and upskilling of others
- Stakeholder management, setting realistic expectations and guiding team to meet targets.
- Ability to prioritise and pivot, using the team as a resource.
- Understanding and utilising framework to develop potential in team.
- Competence to cover duties of Head of Account Management in absence.
The Rewards and Culture
What We Offer:
Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.
Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.
Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.
Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more!
At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefore encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.