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Full-time
Posted 15h ago
~40 hrs/week
Responsibilities
The Customer Service Representative manages delivery orders, coordinates with dispatchers, and handles pricing decisions for customer requests. They also ensure rail billing compliance, validate customs documentation, and maintain accurate location profiles in the computer system.
Requirements
Candidates must have experience in port, rail, and intermodal transportation operations, along with knowledge of US customs procedures. Strong data entry, communication, and organizational skills are required to manage daily dispatch and customer service tasks.
Full job description
Work Schedule Overview - Monday through Friday, Generally 8am-5pm
Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions. Quote and maintain Special Price Quote decisions without supervision.
Essential Functions
Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
Enters all orders into computer for dispatch – technical lines require specialized training, experience or knowledge of transportation industry.
Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bound documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
Notifies Cargo Specialist Supervisor / management of all service failures.
Proposes and implements solutions to improve overall customer service
Creates and updates location profiles in computer system
Works as dispatcher as volume/vacation schedule dictates
Other duties as assigned by management
Skills/Knowledge Required:
Port and rail operations; US customs. Intermodal/Trucking experience
Data entry skills
Excellent communication and organizational skills, email, and general office duties
IMC Logistics provides smarter landside logistics, giving clients greater control through the first and last mile. IMC delivers with actionable visibility, asset-based truck capacity, industry leading sustainability, and long-established regional expertise across the nation. To learn more, visit www.imcc.com.
Offices: 1305 Schilling Blvd W, Collierville, Tennessee 38017, US
IMC Logistics provides smarter landside logistics, giving clients greater control through the first and last mile. IMC delivers with actionable visibility, asset-based truck capacity, industry leading sustainability, and long-established regional expertise across the nation. To learn more, visit www.imcc.com.
Offices: 1305 Schilling Blvd W, Collierville, Tennessee 38017, US