Houston, Texas, United States · On-site
Job DetailsJob Location: TX - Houston - Houston, TX 77072Position Type: Full TimeEssential Functions/Job Duties: · Design and implement desktop rollouts including new images, updates, patches, and security fixes &…
Skills: Desktop Engineering, SCCM, Microsoft Intune, Microsoft Autopilot, JAMF
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Design and implement desktop rollouts, including imaging, patching, and security fixes across a large organization of workstations and servers. Provide high-level escalation support and engineer stable, scalable solutions while maintaining technical documentation.
Requires a minimum of an Associate's degree and at least 2 years of helpdesk experience, preferably within an MSP. Candidates must have extensive experience with Microsoft deployment tools, Windows/Mac workstations, and Azure environments.
Job DetailsJob Location: TX - Houston - Houston, TX 77072Position Type: Full TimeEssential Functions/Job Duties:
· Design and implement desktop rollouts including new images, updates, patches, and security fixes
· Demonstrate an advanced desktop support skillset that includes both hardware and software integration support
· Keep up to date on new equipment technologies to be able to make cost-effective recommendations to management
· Be familiar with managing a large organization of workstations and servers
· Work with the Desktop Engineering Team to ensure managed patching, automated imaging tools such as SCCM, Microsoft Intune, Microsoft Autopilot, JAMF, and specifically TANIUM
· Knowledge of PowerBI for reporting to upper management on the progress and version of patches and software in the installed user base
· Work with several peer engineering teams on best practices, processes, standards, and configuration management
· Evaluate vendor-supplied hardware, components, and software packages for fit and performance and make recommendations to IT management
· Maintain technical documentation for telecommunications, network, server, storage, and system software applications
· Diagnose, isolate, and debug hardware and software problems and perform problem (root cause) resolution
· Engineer and deliver solutions that are stable, secure, scalable, and cost-effective, as well as provide escalation support to the administrators and staff
· Strong analytical and problem-solving skills
· Ability to accomplish all administrative tasks assigned
· Ability to work well under pressure and be comfortable with ambiguity
· Ability to work in a fast-paced, complex and dynamic environment
· Ability to identify, prioritize, and solve complex network-related problems
· Ability to be compliant with technology updates and patches
· Excellent written and verbal communication skills
QualificationsRequired Minimum Job Qualifications, Experience, Education and Training
Education: Minimum of an Associate’s degree; Bachelors preferred in a computer-related degree
Computer Skills: Experience with MAC and Windows workstations; extensive experience with Microsoft Deployment tools such as SCCM, Active Directory, Intune, and GPOs. Experience with Microsoft Server environments as well as Azure
Experience: Minimum of 2 years of helpdesk experience, preferably in an MSP
Experience: Five (5) years’ experience working with 100+ endpoints working on automated image deployments; Security Analyst experience; experience with Scripting in PowerBI; Advanced experience with Windows Server Operating Systems and the Azure environment; Experience with TANIUM preferred; experience with JAMF preferred; experience with Microsoft Autopilot preferred
Helping you reduce costs and drive productivity & efficiency in your office. | MSP 501 2020 | 2020 CRN® Fast Growth 150
Our Mission “Provide information solutions that improve our client’s bottom line.” Our Philosophy: Open Minded The only way to learn is to be open minded. You must realize that there are many answers that we haven’t found. As we challenge ourselves to be open minded, to see both sides of every argument, the sooner we will realize success. Change The world is changing at a faster pace than ever before. If we stand still, we will be run over. Every industry is facing the challenge of change and those that are embracing this change will prosper. Knowledge Every day we should challenge ourselves to learn something new. As a company, we need to continue educating our people on all fronts. There has never been a more important time in history to exercise our brains. Team No one can know it all. Our business has become so vast in the solutions process, that relying on yourself will overtime take you the way of the dinosaur. A solution is a total team effort. Organized Technology provides tools that heretofore were not possible. These tools can cause a person to be more productive than ever before. Personal systems must be adapted to make use of these tools. Without being organized, your chance of success is slim. Practice We are preaching the new way. Then we must be using the new way. The sooner that everyone adapts to new technology and uses it to their benefit, the sooner we will reach the success that we are all striving.
Offices: 913 N Broadway Ave, Oklahoma City, Oklahoma 73102, US · 25 E Main St, Cortez, CO 81321, US · 138 N Townsend Ave, Montrose, Colorado 81401, US · 14080 NW 82nd Ave, Miami Lakes, Florida, US · 582 NW Mercantile Pl, Port St Lucie, Florida 34986, US
Helping you reduce costs and drive productivity & efficiency in your office. | MSP 501 2020 | 2020 CRN® Fast Growth 150
Our Mission “Provide information solutions that improve our client’s bottom line.” Our Philosophy: Open Minded The only way to learn is to be open minded. You must realize that there are many answers that we haven’t found. As we challenge ourselves to be open minded, to see both sides of every argument, the sooner we will realize success. Change The world is changing at a faster pace than ever before. If we stand still, we will be run over. Every industry is facing the challenge of change and those that are embracing this change will prosper. Knowledge Every day we should challenge ourselves to learn something new. As a company, we need to continue educating our people on all fronts. There has never been a more important time in history to exercise our brains. Team No one can know it all. Our business has become so vast in the solutions process, that relying on yourself will overtime take you the way of the dinosaur. A solution is a total team effort. Organized Technology provides tools that heretofore were not possible. These tools can cause a person to be more productive than ever before. Personal systems must be adapted to make use of these tools. Without being organized, your chance of success is slim. Practice We are preaching the new way. Then we must be using the new way. The sooner that everyone adapts to new technology and uses it to their benefit, the sooner we will reach the success that we are all striving.
Offices: 913 N Broadway Ave, Oklahoma City, Oklahoma 73102, US · 25 E Main St, Cortez, CO 81321, US · 138 N Townsend Ave, Montrose, Colorado 81401, US · 14080 NW 82nd Ave, Miami Lakes, Florida, US · 582 NW Mercantile Pl, Port St Lucie, Florida 34986, US
