Indianapolis, Indiana, United States · On-site
Job DetailsLevel: SeniorJob Location: Corporate Office - INDIANAPOLIS, IN 46240Position Type: Full TimeJob Category: Information Technology The Director of Quality Engineering – Automation & Performance is the senior tec…
Skills: Automation Testing, Performance Testing, Quality Engineering, CI/CD Integration, People Management
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Lead the U.S. Automation and Performance Testing practice by defining strategies, architectures, and delivery standards. Manage day-to-day engineering resources and provide senior technical consulting for strategic clients to ensure quality outcomes.
Requires at least 15 years of progressive experience in Quality Engineering with a strong background in leading complex automation and performance solutions. Must possess deep expertise in consulting, people leadership, and modern software delivery pipelines including CI/CD and AI practices.
Job DetailsLevel: SeniorJob Location: Corporate Office - INDIANAPOLIS, IN 46240Position Type: Full TimeJob Category: Information Technology
The Director of Quality Engineering – Automation & Performance is the senior technical, delivery, and practice leader for iLAB U.S. Automation and Performance Testing. The role is accountable for the day-to-day management of U.S. engineering initiatives and resources, while also providing hands-on consulting leadership for strategic clients.
This leader defines the practice strategy, architecture, standards, delivery assurance, reusable solutions, and capability roadmap for Automation and Performance Testing. Working as part of a global delivery organization, they combine technical credibility, client leadership, people management, and commercial judgment to deliver measurable quality outcomes, strengthen service offerings, and build scalable engineering capability.
Own the day-to-day delivery, prioritization, staffing, allocation, utilization, performance, and technical direction of all iLAB U.S. Automation and Performance Testing initiatives and resources.
Define and evolve Automation and Performance Testing strategies, capability roadmaps, service offerings, architectures, standards, frameworks, methods, tools, reusable accelerators, and intellectual property.
Oversee technical assurance across high-impact deliveries, including solution architecture, automation and performance engineering design, CI/CD integration, AI-enabled engineering guardrails, test-data readiness, and environment readiness.
Lead critical client-facing activities, including technical discovery, project kickoffs, solutioning workshops, executive presentations, steering reviews, escalations, and project recovery.
Serve as the senior technical escalation point for complex or at-risk engagements and personally provide architecture, assessment, technical review, troubleshooting, and recovery leadership until delivery is stabilized.
Lead the technical development and review of RFIs, RFPs, proposals, SOWs, estimates, staffing models, assumptions, deliverables, risks, acceptance criteria, and service commitments
Establish and oversee practical engineering governance, including quality gates, code and architecture reviews, documentation standards, source-control practices, repository security, and technical approval processes.
Define and guide responsible, value-focused uses of AI within Automation and Performance Testing, including test design assistance, script development and maintenance, results analysis, defect insight, and knowledge retrieval, while applying company security, privacy, data-handling, and human-review requirements
Hire, coach, develop, and retain engineering managers, architects, principal engineers, and technical specialists; establish competency expectations, career paths, succession plans, and backup coverage for critical capabilities.
Collaborate with global delivery leaders to align technical standards, share reusable assets and expertise, and support other geographies with strategic client and delivery needs.
Partner with Sales, Professional Services, Operations, Finance, and Talent Management on capacity planning, forecasting, utilization, delivery margin and growth opportunities.
Represent iLAB as a Quality Engineering thought leader through conferences, industry events, client advisory councils, publications, demonstrations, and market-facing content.
Qualifications
At least 15 years of progressive experience in Quality Engineering, including senior leadership of complex Automation and Performance Testing solutions, consulting engagements, engineering teams, and CxO-level client relationships
Deep knowledge of Automation and Performance Testing strategies, architectures, frameworks, tools, workload models, execution practices, analysis, reporting, and integration with modern software delivery pipelines
Experience leading technical delivery across multiple clients, programs, or business units, including distributed teams and critical project recovery.
Working knowledge of CI/CD integration, testability, observability, test-data and environment readiness, cloud delivery, and AI-assisted engineering practices.
Proven people leadership, including resource planning, coaching, performance management, prioritization, utilization, and organizational development.
Strong consulting and client-advisory skills, with the ability to translate business needs into practical technical solutions and delivery plans.
Experience shaping proposals, SOWs, estimates, resource models, and commercial commitments.
Sound understanding of consulting engagement economics, including forecasting, utilization, margin, cost-to-serve, and measurable client outcomes.
A mature, politically astute leadership style; calm in a crisis, able to lead by influence and example, with excellent written and oral communication.
Willing and able to travel interstate and occasionally internationally for critical client-facing initiatives, project kickoffs, workshops, presentations, escalations, and recovery efforts.
Demonstrated experience in a Quality Assurance, Quality Engineering, Automation, or Performance Testing consulting or professional-services organization.
Experience across the consulting lifecycle and multi-country delivery teams; relevant industry expertise and advanced professional certifications are beneficial.
We make sure your software works.
iLAB specializes in Software Quality Assurance services, providing global solutions to our customers. As a leading Software Quality Assurance provider, we offer a comprehensive and integrated service portfolio. iLAB’s solutions are provided through our best-of-breed methodologies and tools supported by our international skills base and proven competencies. Our suite of services include: •Quality Management •Quality Assurance and Software Testing •IT Project Management and •IT Consulting and Assurance. iLAB employs software quality assurance professionals who deliver world best practices to all our customers. We strongly encourage staff to develop their individual and diverse skill-sets and foster a culture of continuous learning and growth. iLAB has produced a number of recognized subject matter experts in both the business logical and technical domain of software testing and quality management. In order to meet the individual needs of clients, iLAB maintains a diverse set of competencies. We have established two Centers of Excellence, being Service Engineering and Technical Engineering. The extensive knowledge base within these two Centers has been created through the employment of established thought leaders in their field of specialisation. Their creativeness and innovation contribute to global trend-setting and enhancement of our proprietary methodology. The iLAB test laboratory has been designed and implemented with leading edge technology which enables us to provide virtualization, mirroring, internationalization and localization. We make sure your software works.
Offices: 8888 Keystone Crossing, Suite 825, Indianapolis, Indiana 46240, US · 90 Rivonia Road, 1st floor, North Wing, Johannesburg, Sandton 2196, ZA · Level 9, 53 Walker Street, Sydney, New South Wales 2060, AU · Unit 121/122, Millennium Business Park, Edison Way, Century Gate, Century City,, Cape Town, Western Cape 7441, ZA · Avenida Pastor Martin Luther King Júnior, 2000, Rio de Janeiro, RJ 20765-230, BR
We make sure your software works.
iLAB specializes in Software Quality Assurance services, providing global solutions to our customers. As a leading Software Quality Assurance provider, we offer a comprehensive and integrated service portfolio. iLAB’s solutions are provided through our best-of-breed methodologies and tools supported by our international skills base and proven competencies. Our suite of services include: •Quality Management •Quality Assurance and Software Testing •IT Project Management and •IT Consulting and Assurance. iLAB employs software quality assurance professionals who deliver world best practices to all our customers. We strongly encourage staff to develop their individual and diverse skill-sets and foster a culture of continuous learning and growth. iLAB has produced a number of recognized subject matter experts in both the business logical and technical domain of software testing and quality management. In order to meet the individual needs of clients, iLAB maintains a diverse set of competencies. We have established two Centers of Excellence, being Service Engineering and Technical Engineering. The extensive knowledge base within these two Centers has been created through the employment of established thought leaders in their field of specialisation. Their creativeness and innovation contribute to global trend-setting and enhancement of our proprietary methodology. The iLAB test laboratory has been designed and implemented with leading edge technology which enables us to provide virtualization, mirroring, internationalization and localization. We make sure your software works.
Offices: 8888 Keystone Crossing, Suite 825, Indianapolis, Indiana 46240, US · 90 Rivonia Road, 1st floor, North Wing, Johannesburg, Sandton 2196, ZA · Level 9, 53 Walker Street, Sydney, New South Wales 2060, AU · Unit 121/122, Millennium Business Park, Edison Way, Century Gate, Century City,, Cape Town, Western Cape 7441, ZA · Avenida Pastor Martin Luther King Júnior, 2000, Rio de Janeiro, RJ 20765-230, BR
