Jobs at IKO North America (Now Hiring) — 75 open

Community Manager

Mississauga, Ontario, Canada · On-site

$85k–$95k/yr

Mid level

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success…

Skills: Community management, Social media management, Reputation management, Customer engagement, Social listening

IKO North America

Plant Engineer

Ashcroft, British Columbia, Canada · On-site

$110k–$130k/yr

Mid level

Skills: Project management, Technical leadership, Continuous improvement, Process optimization, Equipment maintenance

IKO North America

Senior Corporate Process Engineer

Brampton, Ontario, Canada · On-site

$95k–$130k/yr

Senior+

Skills: Process Engineering, Capital Projects, Process Optimization, Asphalt Manufacturing, Thermal Oil Systems

IKO North America

Data Engineer Co-Op

Mississauga, Ontario, Canada · On-site

Entry level

Skills: SQL, ETL, Azure Data Factory, Databricks, SSIS

IKO North America

Reliability Engineer

Brampton, Ontario, Canada · On-site

$96k–$113k/yr

Mid level

Skills: Reliability Engineering, IBM Maximo, Preventative Maintenance, Predictive Maintenance, Root Cause Analysis

IKO North America

Production Line Operators

Sumas, Washington, United States · On-site

Mid level

Skills: Machinery Operation, Forklift Operation, Quality Control, Safety Compliance, Heavy Lifting

IKO North America

Territory Sales Representative

Minnesota, United States · On-site

$70k–$75k/yr

Mid level

Skills: Sales, Territory management, Customer service, Relationship building, Product knowledge training

IKO North America

Financial Analyst-Rebates

Wilmington, Delaware, United States · On-site

Entry level

Skills: Financial Analysis, Rebate Processing, Accounting, Advanced Excel, Data Analysis

IKO North America

Territory Sales Representative - Wisconsin

Wisconsin, United States · On-site

$70k–$75k/yr

Mid level

Skills: Sales strategy, Market share growth, Customer service, Relationship management, Product training

IKO North America

Financial Analyst-Rebates

Wilmington, Delaware, United States · On-site

Entry level

Skills: Financial Analysis, Rebate Processing, Accounting, Microsoft Office, Advanced Excel

IKO North America

Health, Safety and Environmental Specialist

Hillsboro, Texas, United States · On-site

Senior

Skills: Health and safety, Environmental compliance, Risk assessment, Incident investigation, Regulatory reporting

IKO North America

Production Planner

Brampton, Ontario, Canada · On-site

$63k–$74k/yr

Mid level

Skills: Production planning, Master production schedule, Supply chain management, ERP systems, JDE

IKO North America

Furnace-Batch Engineer

Fulton Township, Pennsylvania, United States · On-site

Senior

Skills: Furnace operation, Batch mixing, Process control, Six sigma, SPC methods

IKO North America

Territory Sales Representative - Ft. Worth

Arlington, Texas, United States · On-site

Mid level

Skills: Sales, Territory management, Customer service, Relationship building, Product knowledge training

IKO North America

Maintenance Supervisor

Lancaster, California, United States · On-site

Senior

Skills: Maintenance supervision, Manufacturing, Leadership, Team management, Troubleshooting

IKO North America

Operations Intern

Ironton, Missouri, United States · On-site

Entry level

Skills: Process engineering, Manufacturing, Data analysis, Microsoft Excel, Documentation

IKO North America

Process Engineer

Kankakee, Illinois, United States · On-site

Senior

Skills: Process Engineering, Manufacturing, Continuous Improvement, Root Cause Analysis, Total Quality Management

IKO North America

Utility Crew

Kankakee, Illinois, United States · On-site

Entry level

Skills: Material handling, Production support, Housekeeping, Inventory control, Safety compliance

IKO North America

Production Operator

Seville, Ohio, United States · On-site

Entry level

Fantastic Opportunity to Be Part of a Great Team! Blair Rubber Co. is the manufacturer of and worldwide supplier of roofing membranes and ancillary products, and rubber linings which protect vessels and equipment from co…

Skills: Production machinery operation, Standard operating procedures, Precision measurement, Safety compliance, Forklift operation

IKO North America

Shipper/Receiver

Jacksonville, Florida, United States · On-site

Entry level

Skills: Forklift operation, Pick list management, FIFO system, Load accuracy, Railcar unloading

WHEN YOU JOIN US YOU WILL BE

Monitoring brand mentions, conversations, reviews, and user-generated content across social media platforms, review platforms, forums, and other digital properties.

Responding to comments, direct messages, reviews, and customer inquiries in a timely and professional manner.

Managing online reputation across platforms such as Google Business Profile, Indeed, Workday, Facebook, Instagram, LinkedIn, YouTube, and other relevant review and social media channels.

Identifying potential reputation risks, customer service issues, and emerging trends, escalating them to the appropriate internal stakeholders when necessary.

Exercising sound judgment when determining whether issues can be resolved directly or require escalation to Customer Service, Sales, HR, Legal, Operations, or executive leadership.

Investigating customer complaints and negative reviews by partnering with internal teams to gather information and develop accurate, thoughtful responses.

Serving as the primary point of coordination between customers and internal departments to ensure issues are properly addressed and resolved.

Collaborating with Marketing, Sales, Customer Service, HR, Legal, and Operations teams to develop appropriate responses to complex or sensitive situations.

Maintaining and evolving response guidelines, escalation processes, and best practices across multiple HSS brands.

Monitoring brand sentiment and audience feedback to identify recurring themes, opportunities, and areas of concern.

Preparing monthly reporting on community management performance, including response times, sentiment trends, review activity, share of conversation, and reputation-related insights.

Utilizing community management, social listening, and reputation management tools such as Hootsuite, Sprout Social, Meltwater, or similar platforms to monitor and report on brand activity.

Collaborating closely with the Organic Social Media Manager to provide audience feedback and conversation trends that may inform future content planning.

Supporting crisis communications and reputation management initiatives when required.

OUR IDEAL CANDIDATE

Proven experience in community management, customer engagement, reputation management, customer service, social listening, or social media moderation.

Strong written communication skills with exceptional attention to tone, grammar, and brand voice.

Demonstrated ability to handle difficult customer interactions, complaints, and sensitive situations with professionalism, sound judgment, and strong decision-making skills.

Strong critical thinking and problem-solving skills, with the ability to investigate issues, ask the right questions, and gather information from multiple stakeholders before responding.

Experience using social listening, community management, and reputation management platforms such as Hootsuite, Sprout Social, Meltwater, or similar tools.

Comfortable interpreting and reporting on sentiment, engagement, and reputation metrics.

Highly organized with strong attention to detail and the ability to manage multiple brands and priorities simultaneously.

Ability to work effectively with stakeholders across Marketing, Sales, Customer Service, HR, Legal, and Operations.

Experience managing online reviews, public-facing customer communications, and reputation management programs is considered a strong asset.

Ability to remain calm, professional, and solution-oriented in fast-moving or ambiguous situations.

Passionate about written communication, with a strong commitment to spelling, grammar, and brand consistency.

EDUCATION & EXPERIENCE

Bachelor's degree in Marketing, Communications, Public Relations, Business, Journalism, or a related field.

3-5 years of experience in community management, social media management, customer engagement, reputation management, public relations, customer service, or a related communications role.

Experience managing multiple brands or business units simultaneously is considered an asset.

Experience working in a B2B, manufacturing, industrial, or agency environment is considered an asset.

WORK AUTHORIZATIONS AND TRAVEL

Up to 10% travel between Canada and the United States.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Jobs at IKO North America (Now Hiring) — 75 open

Community Manager

Plant Engineer

Senior Corporate Process Engineer

Data Engineer Co-Op

Reliability Engineer

Production Line Operators

Territory Sales Representative

Financial Analyst-Rebates

Territory Sales Representative - Wisconsin

Financial Analyst-Rebates

Health, Safety and Environmental Specialist

Production Planner

Furnace-Batch Engineer

Territory Sales Representative - Ft. Worth

Maintenance Supervisor

Operations Intern

Process Engineer

Utility Crew

Production Operator

Shipper/Receiver

Community Manager

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Responsibilities

Requirements

Full job description

Job Description

Compensation:

WHEN YOU JOIN US YOU WILL BE

OUR IDEAL CANDIDATE

EDUCATION & EXPERIENCE

WORK AUTHORIZATIONS AND TRAVEL

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About IKO North America

About IKO North America

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