Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
About IDEMIA Secure Transactions IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and cred…
Chez IDEMIA, nous voulons vous offrir un environnement dynamique et passionnant où vous pouvez grandir professionnellement et développer votre carrière. La mobilité interne est un excellent moyen pour vous de dynamiser v…
Skills: Image processing, Computer vision, Deep learning, Mathematics, Data analysis
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Image processing, Computer vision, Deep learning, Mathematics, Data analysis
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Android SDK, Kotlin, Java, Kotlin Multi Platform, Gradle
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Power Apps, Power Automate, Dataverse, SharePoint, Power BI
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Salesforce, Apex, Lightning Web Components, Solution Architecture, Agentforce
At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development. Internal mobility is a great way for you to energize your career a…
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted b…
Skills: Content creation, Copywriting, Social media management, Digital marketing, Graphic design
- Purpose DevSecOps transform requirements into software according to design, to maximize business value and customer satisfaction. He/She must be able to do System integration, for cloud or on-prem infrastructure. Respo…
- Purpose This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality. Key Missions Analyzes, tr…
Skills: Troubleshooting, Technical Support, SLA Management, System Upgrades, Preventive Maintenance
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Site Reliability Engineering, Windows Server, Active Directory, IIS, Azure DevOps
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Depuis sa création, IDEMIA s’est fixé pour mission d’ouvrir le monde et de le rendre plus sûr grâce à des technologies d’identité de pointe. Dans plus de 180 pays, des centaines de gouvernements et des milliers d’entrepr…
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Enterprise Networking, Windows Server, Virtualization, Active Directory, VMware
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Java 21, Spring Boot 3.x, REST API, Maven, Git
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Java 21, Spring Boot 3.x, REST API, Maven, Git
Futian District, Guangdong Province, China · On-site
Senior$13M raised
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Overview IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled a…
Skills: Business Development, Federal Sales, Capture Management, Strategic Partnerships, Biometrics
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Contract
Posted 12d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
The role focuses on maximizing customer satisfaction through effective contract delivery and managing business-as-usual activities for assigned accounts. Key duties include handling customer complaints, managing SLAs, and providing insights to sales for forecasting.
Requirements
The candidate should be able to build strong customer intimacy and manage the integration of new products or services. Proficiency in relationship management and performance tracking is essential for success in this role.
Full job description
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.
Key Missions
Manages BAU activities on assigned accounts
First point of contact for customers
Manages customer complaints and escalations
Builds customer intimacy at all applicable levels of customer organization
Develops a deep understanding of customers organization
Provides customer insights to sales for forecasting and updates
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.
IST is a division of IDEMIA Group.
IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.
Follow them here: https://www.linkedin.com/company/idemia-public-security/
Offices: 2 place Samuel Champlain, Courbevoie, Ile de France 92400, FR · 11911 Freedom Dr, Reston, Virginia 20190, US · Plot No 1-A, Sec 73, Noida, Uttar Pradesh, India 201305, IN · 21 Media Circle, #06-08 Infinite Studios, SINGAPORE, Singapore 138562 , SG
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.
IST is a division of IDEMIA Group.
IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.
Follow them here: https://www.linkedin.com/company/idemia-public-security/
Offices: 2 place Samuel Champlain, Courbevoie, Ile de France 92400, FR · 11911 Freedom Dr, Reston, Virginia 20190, US · Plot No 1-A, Sec 73, Noida, Uttar Pradesh, India 201305, IN · 21 Media Circle, #06-08 Infinite Studios, SINGAPORE, Singapore 138562 , SG