Barcelona, Catalonia, Spain · Hybrid
<p>Buscamos a un profesional con experiencia en PMS y Channel Manager para incorporarse a nuestro equipo de atención al cliente.</p> <h2 id="tareas">Tareas</h2> <ul> <li>Atención de peticiones/consultas/dudas de los clie…
Skills: Customer Support, PMS Software, Channel Manager, OTA Management, Incident Resolution
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Handle customer inquiries via phone and email and resolve technical incidents in collaboration with the team. Manage accommodation connections with OTAs and provide software training to clients.
Requires proficiency in Spanish and Catalan with experience in customer service and OTA management. Experience with PMS and Channel Manager software is highly desirable.
Buscamos a un profesional con experiencia en PMS y Channel Manager para incorporarse a nuestro equipo de atención al cliente.
Your ideal partner in vacation rentals
Icnea is a software company headquartered in Barcelona. For over two decades, we have dedicated our efforts to building, optimizing, and enhancing our PMS + Channel Manager service for vacation rental management. Icnea's software offers a comprehensive business management solution for vacation rental owners and managers. It includes a Property Management System (PMS) where customers can create property profiles, make multi-channel bookings, and optimize pricing. This tool is complemented by a Channel Manager that allows users to receive bookings from various integrated channels with complete synchronization of prices and availability, all without any commission fees. Additionally, these two components are complemented by web applications available for both property owners and guests. These apps facilitate communication between guests and hosts, assist guests in completing their registration, and enable online check-in. For property owners, the web app provides access to booking information, property statistics, invoice records, and more. Moreover, we offer a diverse catalog of integrated tourism services, including smart locks, accounting management software, pricing tools, smart-home solutions, and more. Throughout our journey, we have built our business by actively listening to our customers, understanding their needs, and continually developing improvements to provide the best possible solutions. Furthermore, we have expanded our reach beyond Barcelona and the Spanish market, extending our services to new countries such as Portugal, France, Italy, and Mexico. Simplify your management, maximize your revenue, and achieve healthy growth with Icnea.
Offices: Plaça d'Ernest Lluch i Martín, Barcelona, Catalonia 08019, ES
Your ideal partner in vacation rentals
Icnea is a software company headquartered in Barcelona. For over two decades, we have dedicated our efforts to building, optimizing, and enhancing our PMS + Channel Manager service for vacation rental management. Icnea's software offers a comprehensive business management solution for vacation rental owners and managers. It includes a Property Management System (PMS) where customers can create property profiles, make multi-channel bookings, and optimize pricing. This tool is complemented by a Channel Manager that allows users to receive bookings from various integrated channels with complete synchronization of prices and availability, all without any commission fees. Additionally, these two components are complemented by web applications available for both property owners and guests. These apps facilitate communication between guests and hosts, assist guests in completing their registration, and enable online check-in. For property owners, the web app provides access to booking information, property statistics, invoice records, and more. Moreover, we offer a diverse catalog of integrated tourism services, including smart locks, accounting management software, pricing tools, smart-home solutions, and more. Throughout our journey, we have built our business by actively listening to our customers, understanding their needs, and continually developing improvements to provide the best possible solutions. Furthermore, we have expanded our reach beyond Barcelona and the Spanish market, extending our services to new countries such as Portugal, France, Italy, and Mexico. Simplify your management, maximize your revenue, and achieve healthy growth with Icnea.
Offices: Plaça d'Ernest Lluch i Martín, Barcelona, Catalonia 08019, ES
