Brussels, Brussels-Capital, Belgium · On-site
ICF Next is seeking an experienced and highly organised Resource and Operations Manager to support the effective running and continuous development of the Outreach department in Brussels. This transversal role sits at th…
Skills: Resource Planning, Stakeholder Management, Operational Oversight, Recruitment, Onboarding
Columbia, Maryland, United States · Remote OK
$56k–$95k/yr
QA/QC Inspection Specialist, Energy Efficiency (Field) Utilities Programs and Services Location: Maryland (Remote - Home Office with Local Travel) Ready to make a Difference? ICF is seeking a Quality Assurance Specialist…
Skills: Quality assurance, Quality control, Energy efficiency, Residential construction, Field inspection
Newark, New Jersey, United States · Remote OK
$67k–$114k/yr
Program Outreach Coordinator Location: Must be located in New Jersey Ready to make a difference? The Program Outreach Coordinator supports the successful delivery of energy efficiency and customer engagement programs thr…
Skills: Communications, Marketing, Event coordination, Stakeholder outreach, Program administration
Arlington, Virginia, United States · On-site
$61k–$104k/yr
Job Description Administrative Coordinator – Strategic Engagement @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positiv…
Skills: Administrative support, Communications campaigns, Public affairs, Public relations, Cybersecurity awareness
Newark, New Jersey, United States · Remote OK
$98k–$167k/yr
Field Operations Manager – Home Weatherization Program Location: New Jersey Remote – Candidates must be in or willing to relocate to New Jersey to be considered. Ready to make a difference? The Field Operations Manager f…
Skills: Project management, Contractor management, Energy efficiency, Weatherization, Energy audits
Oklahoma City, Oklahoma, United States · Remote OK
$61k–$104k/yr
Associate Operations Specialist, Residential Energy Efficiency Programs Location: Remote – Oklahoma / Mid Central Region Preferred Ready to make a difference? Come join our team as an Associate Operations Specialist supp…
Skills: Data analysis, Energy efficiency, Project management, Process improvement, Communication
San Juan, Puerto Rico, United States · Hybrid
$81k–$138k/yr
ICF seeks Insurance Risk Specialists to work in our Disaster Management Division with proficiency in FEMA regulations. This Hybrid, full-time position is open to qualified individuals who currently live in Puerto Rico an…
Skills: FEMA regulations, Insurance risk management, Property insurance, Claims settlement, Project documentation
Reston, Virginia, United States · Hybrid
$99k–$168k/yr
We are looking for a Senior Project Finance Controller to join our Digital Modernization and Experience (DMX) group. You will be involved in overall direct project financial management, including project setup, budgeting…
Skills: Project finance, Financial planning, Budgeting, Forecasting, Revenue recognition
Brussels, Brussels-Capital, Belgium · On-site
Media & Communication trainee ICF Next is one of Europe’s leading integrated communication agencies, specialising in large-scale campaigns for institutional clients across the European Union. We are looking for a Media &…
Skills: Public Relations, Social Media Management, Influencer Marketing, Advertising, Content Creation
Denver, Colorado, United States · Remote OK
$74k–$126k/yr
Energy Markets Consultant / Senior Consultant U.S. Remote (Reston, VA preferred) About ICF ICF helps clients navigate the rapidly evolving energy landscape through market analysis, forecasting, transaction support, strat…
Skills: Energy markets, Power systems, Market analysis, Quantitative analysis, Forecasting
Reston, Virginia, United States · On-site
$74k–$125k/yr
ICF is seeking a detail-oriented and collaborative Senior Pricing Associate to join our Corporate Pricing Team. In this role, you will support the development of accurate, compliant, and competitive pricing solutions for…
Skills: Microsoft Excel, Cost Analysis, Financial Analysis, Proposal Development, Government Contracting
Arlington, Virginia, United States · Hybrid
$90k–$152k/yr
We’re currently hiring a Communications Manager We are seeking a Communications Manger to support the management and operations of a team of editors, graphic designers, web publishers, and CX designers responsible for th…
Skills: Communications strategy, Project management, Team leadership, Stakeholder coordination, Cybersecurity communications
Brussels, Brussels-Capital, Belgium · On-site
Help shape the future of delivery for one of Europe's leading communications, engagement and events agencies. At ICF Next, we combine strategic communications, stakeholder engagement, events, digital, creative and behavi…
Skills: Operational leadership, Strategic planning, Change management, Process improvement, Resource planning
Arlington, Virginia, United States · Hybrid
$67k–$115k/yr
Job Description ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our cybersecurity experts work to protect the functions and miss…
Skills: Stakeholder engagement, Relationship management, Cybersecurity, Communication, Operational coordination
Arlington, Virginia, United States · Hybrid
$74k–$126k/yr
The Stakeholder Engagement Specialist will support relationship management and operational coordination with public and private sector partners. The role focuses on maintaining partner communications, facilitating inform…
Skills: Stakeholder management, Relationship management, Operational coordination, Partner engagement, Program management
Reston, Virginia, United States · Remote OK
$90k–$152k/yr
ICF (NASDAQ: ICFI) is a global consulting services company with over 9,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists collaborate with digital…
Skills: Contract Negotiation, Risk Mitigation, Proposal Support, Regulatory Compliance, Contract Management
Washington, District of Columbia, United States · Hybrid
$67k–$114k/yr
Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award. @ ICF Next, we are fearless in findin…
Skills: Communications planning, Marketing communications, Strategic planning, Project coordination, Social media management
London, England, United Kingdom · Hybrid
Testing do not apply About us: Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees t…
Skills: Collaboration, Communication, Problem solving
Reston, Virginia, United States · On-site
ICF is seeking a motivated and detail-oriented Pricing Associate to join our Corporate Pricing Team. In this role, you’ll help develop accurate, compliant, and competitive pricing solutions that support ICF’s proposals a…
Skills: Financial Analysis, Microsoft Excel, Cost Estimation, Pricing Strategy, Proposal Development
Reston, Virginia, United States · Remote OK
$119k–$203k/yr
The Work: We are seeking a highly skilled ServiceNow Architect with hands-on experience implementing Now Assist and other AI‑powered capabilities on the ServiceNow platform. In this role, you will serve as a strategic te…
Skills: ServiceNow, Now Assist, Generative AI, Virtual Agents, Intelligent Automation
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Oversee the operational lifecycle of on-site consultants and manage resource planning across projects to ensure balanced workloads. Drive continuous process improvement and act as the primary interface between outreach teams and the procurement department.
Requires at least 5 years of professional experience in operations or resource planning, ideally within consultancies or the EU public sector. Strong organizational and communication skills are essential, with a preference for knowledge of Belgian employment legislation.
ICF Next is seeking an experienced and highly organised Resource and Operations Manager to support the effective running and continuous development of the Outreach department in Brussels.
This transversal role sits at the heart of the agency and combines operational oversight, resource planning, process improvement, and business support, with a particular focus on the management of consultants deployed on client premises.
You will play a key role in bringing structure to a complex environment, connecting stakeholders, and ensuring teams deliver high-quality work efficiently and collaboratively.
Oversee the full operational lifecycle of consultants deployed at client premises, including:
Recruitment support
Onboarding and integration
Role allocation and follow-up
Act as the main point of contact between:
On-site consultants
Internal teams
Client stakeholders
Ensure alignment on priorities, ways of working, and day-to-day operations
Manage administrative, financial, and compliance aspects, including:
Timesheets and reporting
Access requests and documentation
Internal and client compliance requirements
Anticipate staffing changes and operational risks to ensure continuity of service
Resolve operational issues and facilitate effective communication
Contribute to tender responses involving on-site staffing or operational management
Line manage two Operations Executives responsible for day-to-day coordination and account follow-up
Collaborate with team leads to plan and allocate resources across projects
Ensure balanced workload distribution across internal teams and external contributors
Monitor:
Workloads and capacity
Delivery timelines
Project interdependencies
Identify and address potential scheduling or capacity risks proactively
Support teams in adapting plans to evolving priorities and client needs
Drive continuous improvement by:
Streamlining processes
Enhancing collaboration tools and practices
Improving operational reporting and documentation
Develop and maintain:
Tools, trackers and templates
SharePoint spaces and collaboration frameworks
Support the identification and mobilisation of policy and communication experts
Act as the interface between Outreach teams and the procurement department
Support smooth and compliant collaboration with suppliers
Help resolve operational challenges linked to procurement processes
Ensure Outreach teams understand and follow procurement requirements and procedures
A good understanding of Belgian employment and social legislation is a strong advantage
Experience in recruitment and staffing processes, including onboarding and coordination
Background in operations, resource planning, or business support, ideally within:
Communication agencies
Consultancies
EU/public sector environments
Professional services
At least 5 years of relevant professional experience
Strong organisational skills with the ability to structure complex processes
Excellent stakeholder management and communication skills
Ability to work effectively with diverse stakeholders (teams, clients, suppliers, support functions)
Proactive, solutions-oriented mindset with strong problem-solving skills
Ability to anticipate risks and ensure smooth delivery
Comfortable working with:
Collaboration tools
Shared documentation systems
Planning and tracking tools
High attention to detail with a focus on quality and consistency
Fluency in English (additional European languages are an asset)
#indeed
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At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Your global engagement and transformation partner.
We’re ICF Next, your strategic partner for engagement and transformation. Our passion is to help you make the change you need to succeed. We are mission-driven creatives, communicators, strategists and technologists. Part of global consultancy ICF, we're working to improve the world in areas from energy to health to transportation and beyond. From strategy to execution, we create the kind of change that brings you closer to the people you serve: citizens, colleagues, and entire communities.
Offices: 1902 Reston Metro Plaza, Reston, Virginia 20190, US · D 4, Fourth Floor, Tower D IBC Knowledge Park, Bannergatta Road, Bangalore, IN · Avenue Marnix 17 4th floor (1000), Brussels, BE
Your global engagement and transformation partner.
We’re ICF Next, your strategic partner for engagement and transformation. Our passion is to help you make the change you need to succeed. We are mission-driven creatives, communicators, strategists and technologists. Part of global consultancy ICF, we're working to improve the world in areas from energy to health to transportation and beyond. From strategy to execution, we create the kind of change that brings you closer to the people you serve: citizens, colleagues, and entire communities.
Offices: 1902 Reston Metro Plaza, Reston, Virginia 20190, US · D 4, Fourth Floor, Tower D IBC Knowledge Park, Bannergatta Road, Bangalore, IN · Avenue Marnix 17 4th floor (1000), Brussels, BE
