United States · On-site
$102k–$110k/yr
Pay Range: $102,000-$110,000 + Bonus Eligible This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. Relocation Assistance is Available. Driving is required for this pos…
Skills: Front Office Management, Guest Services, Team Leadership, Staff Supervision, Financial Management
United States · On-site
Hourly Rate: $37.65 Hourly Wage: $37.65 Shift: 1st/2nd; must be available to work weekends and holidays Requirement: Valid driver’s license required Position type: Full Time JOB SUMMARY Supervise the Engineering staff to…
Skills: Facility maintenance, Preventative maintenance, Equipment calibration, Inventory management, Life safety systems
United States · On-site
Hourly Rate: $23.05 Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and be…
Skills: Water quality testing, Chemical balancing, Pressure washing, Pool equipment maintenance, Cleaning
United States · On-site
Hourly Rate: $26.21 Hourly Wage: $26.21 Shift: 2nd; must be available to work weekends and holidays Position type: Full Time Responsibilities: Directly procures all food items and follows standard recipes and line check …
Skills: Food Preparation, Butchery, Sauce Production, Soup Production, Line Cooking
United States · On-site
Hourly Rate: $23.00 Are you looking for a place where meaningful moments are made together? Hourly Wage: $23.00 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Full Time At Hyatt Vacation C…
Skills: Guest services, Customer service, Communication, Problem resolution, Property management
United States · On-site
Hourly Rate: $37.65 JOB SUMMARY At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pool Maintenance Supervisor a…
Skills: Pool maintenance, Water chemistry testing, Team leadership, Staff scheduling, Preventive maintenance
United States · On-site
Hourly Rate: $23.05 Are you looking for a place where meaningful moments are made together? Hourly Wage: $23.05 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Full Time At Hyatt Vacation C…
Skills: Housekeeping, Cleaning, Attention to detail, Time management, Customer service
United States · On-site
Are you looking for a place where meaningful moments are made together? Hourly Wage: $20.05 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Part Time, Seasonal At Hyatt Vacation Club (HVC),…
Skills: Customer service, Communication, Problem solving, Active listening, Interpersonal skills
United States · On-site
Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketi…
Skills: Sales, Customer service, Persuasive communication, Event coordination, Guest relations
United States · On-site
Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketi…
Skills: Sales, Customer service, Telemarketing, Communication, Interpersonal skills
United States · On-site
Hourly Rate: $13.40 Regular Part-time Position Shift:1st/2nd: Must be available weekends and holidays Hourly Wage: 13.40 Where great benefits lead to a life fulfilled: Competitive Pay 401K opportunities Travel discounts …
Skills: Housekeeping, Customer service, Cleaning, Attention to detail, Time management
United States · On-site
Hourly Rate: $21.25 Are you looking for a place where meaningful moments are made together? Hourly Wage: $21.25 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Full Time, Seasonal At Hyatt …
Skills: Customer service, Communication, Problem solving, Active listening, Interpersonal skills
United States · On-site
Hourly Rate: $19.45 Are you looking for a place where meaningful moments are made together? Hourly Wage: $19.45 Shift: 1st/2nd; must be available to work weekends and holidays Requirement: Valid driver’s license required…
Skills: Customer service, Guest relations, Luggage handling, Communication, Professionalism
United States · On-site
Hourly Rate: $17.60 Are you looking for a place where meaningful moments are made together? Hourly Wage: $17.60 Shift: 1st/2nd; must be available to work weekends and holidays Requirement: Valid driver’s license required…
Skills: Patrolling, First aid, CPR, Security monitoring, CCTV operation
United States · On-site
$74k–$76k/yr
The Guest Experience Manager is responsible for leading the resort's overall guest experience strategy, service recovery efforts, and Manager on Duty (MOD) operations. This position serves as a visible leader throughout …
Skills: Guest Experience Strategy, Service Recovery, Manager On Duty, Operational Leadership, Conflict Management
United States · On-site
*Additional terms and conditions apply to the Sign-on Bonus, which terms and conditions will be provided upon hire and provided upon request during the application process. Qualifier: 2 years minimum RECENT Sales experie…
Skills: Sales, Customer service, Lead follow-up, Relationship management, Communication
United States · On-site
Hourly Rate: $25.50 JOB SUMMARY Hourly Rate: $25.50 Seasonal, Part Time Position 3rd Shift Overnight Weekends/Holidays Required Are you ready to grow your dream career while making others’ vacation dreams come true? Do y…
Skills: Customer service, Communication, Multi-tasking, Attention to detail, Teamwork
United States · On-site
Hourly Rate: $23.83 Hourly Wage: $23.83 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Full Time Union Attendant Food Prep: Responsibilities Maintains a professional appearance with a posi…
Skills: Food preparation, Sanitation, Teamwork, Reliability, Time management
United States · On-site
Hourly Rate: $22.00 Hourly Rate: $22.00 1st and 2nd Shift Availability Required Weekends and Holidays Required JOB SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telep…
Skills: Telephone switchboard operation, Customer service, Communication, Problem solving, Data entry
United States · On-site
$120k–$140k/yr
Pay Range: $120,000-$140,000 + Bonus Eligible This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. Driving is required for this position; screening will be required. R…
Skills: Engineering Operations, Budget Management, Preventative Maintenance, Asset Protection, HVAC-R
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The Director of Front Office is responsible for overseeing all front office functions, including guest services, bell staff, and switchboard operations. They lead the team to ensure high guest satisfaction, manage departmental budgets, and maintain operational standards.
Candidates must have a high school diploma with 4 years of experience or a 2-year degree in a hospitality-related field with 2 years of experience. The role requires strong leadership skills and the ability to manage day-to-day operations effectively.
Pay Range: $102,000-$110,000 + Bonus Eligible
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Relocation Assistance is Available.
Driving is required for this position; screening will be required.
JOB SUMMARY
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Leading Guest Services Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures recognition of employees is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Celebrates successes and publicly recognizes the contributions of team members.
Maintaining Guest Services and Front Desk Goals
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.
Managing Projects and Policies
Ensures compliance with all Front Office policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Responds to and handles guest problems and complaints.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Managing and Conducting Human Resource Activities
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance.
Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures employees are treated fairly and equitably.
Manages employee progressive discipline procedures for Front Office Staff.
Administers the performance appraisal process for direct report managers.
Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Hyatt Vacation Ownership offers access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations. Complementing a distinctive collection of upscale vacation ownership properties, we deliver a lifetime of great vacations with a range of options to fit every traveler, every year. Hyatt Vacation Ownership (HVO) markets and manages shared ownership resorts. HVO offers travelers both rental and ownership opportunities. Through flexible ownership programs, we give members access to World of Hyatt hotels and resorts, as well as vacation exchange with Interval International. Our work environment respects all people and ideas with the mission to provide authentic hospitality by making a difference in the lives of people we touch every day. Ultimately, we help members and guests reconnect with loved ones and create lasting memories together. Explore opportunities to join our team at www.hvocareers.com
Offices: Orlando, FL, US
Hyatt Vacation Ownership offers access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations. Complementing a distinctive collection of upscale vacation ownership properties, we deliver a lifetime of great vacations with a range of options to fit every traveler, every year. Hyatt Vacation Ownership (HVO) markets and manages shared ownership resorts. HVO offers travelers both rental and ownership opportunities. Through flexible ownership programs, we give members access to World of Hyatt hotels and resorts, as well as vacation exchange with Interval International. Our work environment respects all people and ideas with the mission to provide authentic hospitality by making a difference in the lives of people we touch every day. Ultimately, we help members and guests reconnect with loved ones and create lasting memories together. Explore opportunities to join our team at www.hvocareers.com
Offices: Orlando, FL, US
