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Full-time
high school
Posted 27d ago
~40 hrs/week
Responsibilities
Provide administrative support to managers, including route monitoring, clerical duties, and handling customer inquiries. Responsibilities also include processing inbound delivery teams, managing paperwork, and assisting with warehouse functions.
Requirements
Requires a high school diploma or equivalent and proficiency in Microsoft Office. Candidates should have strong communication skills and the ability to work evenings and Saturdays.
Full job description
The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.
Essential Job Functions:
Assemble and audit route paperwork for the next day
Answer inbound phone calls
Ability to handle customer issues
Contact vendors on inbound damage or replacement orders
Respond to email in a timely manner
Address pending orders
File paperwork
Strong customer service skills required
Act in a professional and an appropriate manner
Assist in the processing of inbound delivery teams
Monitor the delivery routes of the course of your shift
Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
Call customers to obtain their feedback regarding their delivery experience
Assist in the completion of POD packets that are available at the warehouse
Responsible for the closing reports on a nightly basis
Works well without direct supervision, professional demeanor, strong communication and customer service skills
Process daily working orders, respond to Logistics Coordinator their status
Answer inbound phone calls from customers and delivery teams
Print Pull Sheet and Mark Live Daily in warehouse
Responsible for finding and submitting requested EPODs
File all documents as needed
Accountable and reliable
Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
Process and prepare freight for shipments/returns to vendors (RTVs)
Assit with daily warehouse functions as needed
Update inventory – daily/weekly/monthly as required
Route monitor and remotely assist delivery and installation teams as needed
Accurately update orders for billing as needed
Answer inbound phone calls as needed
Any other duties and responsibilities as assigned.
Minimum Qualifications
High school diploma or equivalent, post high school education a plus
Proficient in Microsoft Office – Word, Excel, etc.
Prior customer service experience preferred
Strong written and verbal communication skills
Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
Must be able to work evenings and Saturdays
Pass pre-employment background check
Maintain professional and safe work environment
Skills: customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask
Shift: Sat-Wed 10a-6:30p
Pay: $18.50/hr
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.
Related keywords
Microsoft OfficeWordExcelRoute MonitoringLogisticsSupply ChainEPODPOD PacketsFreight ProcessingInventory UpdateRTVCustomer ServiceAdministrative SupportWarehouse Operations
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 50,000 53’ intermodal containers, nearly 4,000 drivers, 6,000 trailers, and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead.
Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service, and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management, and accountability for your supply chain – allowing you to focus on other areas of your business.
Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses toward their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation, and integrity. Because we believe the way you do something is just as important as what you do.
At Hub Group, we know The Way Ahead.
Offices: 2001 Hub Group Way, Oak Brook, IL 60523, US
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 50,000 53’ intermodal containers, nearly 4,000 drivers, 6,000 trailers, and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead.
Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service, and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management, and accountability for your supply chain – allowing you to focus on other areas of your business.
Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses toward their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation, and integrity. Because we believe the way you do something is just as important as what you do.
At Hub Group, we know The Way Ahead.
Offices: 2001 Hub Group Way, Oak Brook, IL 60523, US