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Hopewell Support Services logoHopewell Support Services

Support Services Specialist - Temporary Part Time 3 Months Contract

Guelph, Ontario, Canada · On-site

$26/hr–$32/hr

Mid level

Are you a compassionate Support Services Specialist ready to make a meaningful impact in the lives of others in our Gowdy Location? Hopewell is looking for a Temporary Part Time Support Services Specialist to join our Re…

Skills: Behavioral Support Planning, Crisis Intervention, De-escalation Techniques, Person-Centered Care, Data Collection

Hopewell Support Services logo

Support Services Specialist - Temporary Part Time 3 Months Contract

Hopewell Support Services

Guelph, Ontario, Canada • On-site

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Mid level

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  • $26/hr–$32/hr
  • Full-time
  • associate degree, bachelor degree
  • Employee Assistant Program, Life Insurance, Accidental Death and Dismemberment Insurance, Health Insurance, Medical Insurance, Dental Insurance
  • Posted 12d ago
  • ~16 hrs/week

Responsibilities

Implement behavioral support plans and provide person-centered care for youth and adults with complex developmental and physical disabilities. Responsibilities include assisting with activities of daily living, collecting clinical data, and ensuring a safe environment through crisis intervention.

Requirements

Requires a university or college degree in a relevant field and experience working with individuals with dual diagnoses and complex behavioral needs. Candidates must possess a valid Class G driver's license and current First Aid/CPR certifications.

Full job description

Are you a compassionate Support Services Specialist ready to make a meaningful impact in the lives of others in our Gowdy Location? 
 
Hopewell is looking for a Temporary Part Time Support Services Specialist to join our Residential and Respite Services Team, supporting individuals with developmental and physical disabilities across multiple sites in Guelph-Wellington, ON! 

YOUR BENEFITS & PERKS 

We invest in our people and support their growth. We reward hard work and cultivate an environment where you can thrive. Here are some of the benefits you can expect as part of our team: 

  • Competitive regular hourly wage rate for hours worked range between $26.39 - $32.20 and flexible work schedule based on client & staff needs.
  • Employee Assistant Program coverage for all employees.
  • Comprehensive group benefits coverage including life, AD & D, health, medical and dental benefits coverage for full time employees and AD&D for all employees according to Hopewell Policies.
  • Contributory group registered retirement savings plan – Hopewell contributes up to 3% for full time employees according to Hopewell Policies.
  • Paid time off with up to 25 days per year of vacation and holiday pay depending on length of service with Hopewell Support Services and according to Hopewell Policies.
  • Opportunity to join a collaborative, tight-knit team with a supportive and inclusive culture. 
  • Professional growth and development opportunities in Social and Community Services.
  • The chance to make a meaningful impact every day in the lives of those we support. 

 
JOB SUMMARY

The Support Services Specialist works as a professional within a clinical multidisciplinary team that follows a biopsychosocial model of intervention. The role primarily supports youth and adults with complex developmental, physical, and behavioural needs. Along with the support of the leadership team and behavioural therapist the SSS will be responsible for effectively implementing behavioural support plans and protocols and assisting with clinical assessments as needed. The position will be responsible for the collection of data on programs and be actively involved in providing person centered care, a strong advocate for the people supported within the home.

DUTIES AND RESPONSIBILITIES

The Support Services Specialist will;

  • Consistently and effectively implement Behaviour Support Plans and programming to reduce risk-behaviour and support skill development for individuals with complex needs.
  • Work directly with supported individuals utilizing supportive intervention strategies (including crisis intervention strategies like physical restraints, behavioural PRN administration) and de-escalation techniques.
  • Assess risk and support people in developing a plan to keep the person safe.
  • Provide person-directed support and services to supporting individuals in a manner that is respectful and fosters self-determination and empowerment whenever possible.
  • Provide transportation to and from all daily living activities.
  • Assist in all activities of daily living. Including personal hygiene support, participation in physical, vocational, and recreational activities.
  • Effectively implement care plans for individuals supported, including behaviour support plan proactive strategies and de-escalation strategies.
  • Provide education and mentorship to people supported on individual choice and informed decision making.
  • Promote a safe environment for people supported (in home and community), staff, families, and visitors.
  • Assess needs of client and exercise good judgment when implementing intrusive measures for people supported.
  • Ensure all documentation is completed in a timely manner in accordance with ministry requirements. This includes detailed incident reports, daily notes, communication logs and data collection.
  • Work with the Behavioural team in data collection reporting, completing data sheets and advising on any new or concerning behaviours being presented by supported individuals.
  • At times may act as a liaison between the families, people supported and leadership.
  • Participate in writing, Individual Service Plan documentation, recording medical appointment outcomes or other consultive appointments. Consult with the team supporting the individual to evaluate the individual's needs and plan for continuing services.
  • Provide formal and informal mentorship and training to new employees, part time workers and volunteers, upholding a positive image for Hopewell and promoting adherence to organizational policies and practices.
  • Be familiar with and dispense medications. Follow medication procedures and manage medication as per protocols.
  • Observe, assess, and report changes in individuals’ behaviours, physical abilities, and activities.
  • Demonstrate effective communication skills.
  • Professionally and respectfully communicate in writing and in person with other team members, supporting individuals, family members and community partners: demonstrating respect and interest in other’s opinions and insights.

PHYSICAL REQUIREMENTS

  • Must be able to lift up to 50 lbs.
  • Must be able to assume and maintain a various postures for prolonged periods of time. (i.e. Kneeling, squatting, crawling, sitting standing.)
  • Must be able to physically transport or hold/restrain to ensure the best care welfare and security of adult persons supported.
  • Requires ability to make quick body movements in response to challenging behaviours.

WHAT YOU BRING TO THE TABLE 

  • Work flexible hours within a variety of settings as required by the changing needs of the program and the people we support.
  • When required, must be able to undertake the lifting of people following guidelines for proper back care, lifting, and transferring as required by the program.
  • Experience working with people with developmental disabilities, dual diagnoses, and complex behavioral needs.
  • University or college degree/diploma in a relevant field.
  • Must have a valid class G driver's license.
  • Current First Aid, CPR certifications and Vulnerable sector check (or willingness to obtain), with a commitment to maintaining compliance and best practices.

CORE COMPETENCIES 

At Hopewell, all employees demonstrate behaviors that support our mission, vision, and values. Key competencies include: 

  • Reliability: Arrive prepared for shifts, complete tasks on time, and step in to support direct care when needed. 
  • Accountability & Compliance: Follow policies, procedures, and workplace regulations; identify and report issues or incidents; act professionally and ethically. 
  • Quality & Accuracy: Complete documentation with attention to detail and participate in ongoing training and development. 
  • Collaboration & Relationships: Respond to the needs of residents and colleagues with professionalism, empathy, and a positive attitude, fostering a supportive and respectful workplace.

 SPECIAL CIRCUMSTANCES

  • Work flexible hours within a variety of settings as required by the changing needs of the program and the people we support.
  • When required, must be able to undertake the lifting of people following guidelines for proper back care, lifting, and transferring as required by the program.
  • Experience working with people with developmental disabilities, dual diagnoses, and complex behavioral needs.
  • University or college degree/diploma in a relevant field.
  • Must have a valid class G driver's license.

This job description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents may be required to follow any other instructions and to perform any other related duties that may be required by the agency.

ABOUT HOPEWELL 

Hopewell’s story began in 1983, when John and Joanne Oosterhuis opened their farmhouse in Ariss, Ontario to children with disabilities, creating a home built on compassion, inclusion, and belonging. What started as one family’s vision has grown into a trusted organization supporting children, youth, and adults with developmental and physical disabilities across Guelph-Wellington. Today, Hopewell provides supported living, respite, and community programs that uphold the Oosterhuis family’s legacy — creating spaces where choice, belonging, and joy are at the heart of each day, and ensuring every person we serve can live a full and meaningful life. 

If you’re ready to bring your skills, compassion, and abilities to a team making a difference, we’d love to hear from you.  
 
Apply today with your resume and cover letter, to learn more about the impact you’ll make, visit us here. 

Hopewell Support Services is an Equal Opportunity employer and welcomes everyone to our team. Please let us know if you need reasonable accommodation during the application or interview process.

Related keywords

Developmental DisabilitiesPhysical DisabilitiesBiopsychosocial ModelBehavioral Support PlanCrisis InterventionPerson-Centered CareDual DiagnosisVulnerable Sector CheckClass G LicenseFirst AidCPRResidential ServicesRespite ServicesClinical AssessmentIndividual Service Plan

About Hopewell Support Services

LinkedInVisit site

Enriching the lives of individuals with developmental and physical disabilities so they can experience a full life.

Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1983
Headquarters
Guelph
LinkedIn followers
964

Hope lives here. Hopewell began in 1983 when John and Joanne Oosterhuis opened their hearts and home to children with disabilities in their community. To support families who needed additional care for their children, the Oosterhuis family purchased a farmhouse in Ariss, Ontario, and became foster parents to four children. As word spread about the individualized care and support provided by the Oosterhuis family, referrals continued to grow, and Hopewell gradually evolved into the organization it is today. Today, Hopewell provides respite, residential, and recreational supports across eight locations, serving individuals and families in our community. Guided by our vision of working closely with people, families, and communities to create inclusive opportunities for a fulfilling life, we remain committed to our mission: a full life together for a lifetime. Our unique culture continues to shape the supportive environments where people feel valued, connected, and empowered to thrive.

Offices: Guelph, CA

View all jobs at Hopewell Support Services

About Hopewell Support Services

LinkedInVisit site

Enriching the lives of individuals with developmental and physical disabilities so they can experience a full life.

Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1983
Headquarters
Guelph
LinkedIn followers
964

Hope lives here. Hopewell began in 1983 when John and Joanne Oosterhuis opened their hearts and home to children with disabilities in their community. To support families who needed additional care for their children, the Oosterhuis family purchased a farmhouse in Ariss, Ontario, and became foster parents to four children. As word spread about the individualized care and support provided by the Oosterhuis family, referrals continued to grow, and Hopewell gradually evolved into the organization it is today. Today, Hopewell provides respite, residential, and recreational supports across eight locations, serving individuals and families in our community. Guided by our vision of working closely with people, families, and communities to create inclusive opportunities for a fulfilling life, we remain committed to our mission: a full life together for a lifetime. Our unique culture continues to shape the supportive environments where people feel valued, connected, and empowered to thrive.

Offices: Guelph, CA

View all jobs at Hopewell Support Services

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