The Senior Retail Operations Manager is a key leadership role responsible for driving retail performance and operational excellence at Houston Bush International Airport. Serving as the second‑in‑command for retail opera…
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan *Company paid life insurance *Tuition reimbur…
Skills: P&L Management, Staffing and Deployment, Team Leadership, Operational Standards, Inventory Management
Purpose: The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, …
Purpose: The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, …
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan *Company paid life insurance *Tuition reimbur…
Purpose: The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, …
Elk Grove Township, Illinois, United States · On-site
Entry level
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan *Company paid life insurance *Tuition reimbur…
Skills: Order Picking, Inventory Management, Loading And Unloading, Stock Replenishment, Time Management
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Join our dynamic team We are hiring Baristas to join our team and provide world class service to guests from all over the world. As a part of the HMSHost family, you will have the chance to be a part of this exciting opp…
Skills: Social Skills, Customer Service, Cash Handling, Basic Math, Teamwork
Join Our Team at Orlando International Airport! We’re looking for a Stock Shift Manager to oversee stock operations and lead a dedicated team during assigned shifts. In this role, you’ll ensure accurate receiving, effici…
Skills: Stock Operations, Inventory Management, Team Leadership, Receiving, Replenishment
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Charlotte, North Carolina, United States · On-site
$20/hr–$22/hr
Mid level
Airport Location: Charlotte Airport F&B Advertised Compensation: $21.73 to $24.44 Purpose: The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant man…
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan *Company paid life insurance *Tuition reimbur…
Skills: Order Picking, Freight Receiving, Inventory Management, Pallet Jack Operation, Stock Replenishment
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: P&L management, Staffing, Team leadership, Operational management, Customer service
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: P&L Management, Staffing And Deployment, Team Leadership, Operational Management, Financial Reporting
Purpose: The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, …
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: P&L Management, Staffing And Deployment, Team Leadership, Operational Management, Financial Reporting
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$65k–$79k/yr
Full-time
bachelor degree
Health insurance, Dental insurance, Vision insurance, Paid time off, Holiday pay, 401(k) retirement plan
Posted 19d ago
~40 hrs/week
Responsibilities
The role is responsible for driving retail performance and operational excellence at Houston Bush International Airport by managing day-to-day operations and financial results. It involves leading retail management teams, ensuring brand compliance, and partnering with the Director of Retail Operations to achieve profitability goals.
Requirements
Candidates need 6+ years of combined education and professional experience, including at least 2 years leading retail or operations teams. A bachelor's degree in a related field is preferred and can substitute for up to 3 years of experience.
Full job description
The Senior Retail Operations Manager is a key leadership role responsible for driving retail performance and operational excellence at Houston Bush International Airport. Serving as the second‑in‑command for retail operations, this position partners closely with the Director of Retail Operations to deliver strong financial results, exceptional customer experiences, and well‑led retail teams across a multi‑brand airport retail environment. This role owns the day‑to‑day retail operations, develops management talent, and ensures consistent execution of company and brand standards while maintaining strong relationships with internal teams, brand partners, and stakeholders.
Salary - $76,166 - $93,477 plus annual bonus!
Resposibilities:
Partner with the Director of Retail Operations to achieve revenue, expense, and profitability goals while monitoring KPIs across all retail locations
Lead day‑to‑day operations for all stores, serving as the primary decision‑maker in the Director’s absence and driving sales improvement by store, category, and brand
Analyze market trends, customer behavior, and competitive activity to inform operational strategy
Ensure consistent execution of SOPs, operational reviews, opening/closing procedures, and full compliance with company policies, brand standards, safety, and visual merchandising guidelines
Collaborate with ACDBE partners and evaluate SOP effectiveness, recommending improvements based on performance data
Lead, coach, and develop retail management teams; support hiring, promotions, performance management, and a positive, inclusive workplace culture
Oversee labor management, timekeeping, inventory control, vendor relationships, and supply chain coordination to ensure cost‑effective, fully stocked operations
Partner with brand and marketing teams to ensure brand compliance and execute promotional and marketing initiatives driving measurable results
Qualifications:
6+ years of combined education and professional experience, including at least 2 years leading retail or operations teams.
Bachelor’s degree in a related field may substitute for up to 3 years of experience
Strong knowledge of retail operations, including compliance, visual merchandising, inventory systems, brand standards, and applicable federal, state, and local safety requirements
Experience in travel retail or multi‑brand environments preferred
Proven ability to lead, coach, and develop high‑performing teams in a fast‑paced environment
Strong business acumen, problem‑solving, and delegation skills with the ability to manage competing priorities
Demonstrated commitment to customer service excellence, operational consistency, and brand compliance
Opportunity, growth, and meaningful rewards! We offer:
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
*401(k) retirement plan
*Company paid life insurance
*Tuition reimbursement
Employee discounts across all company brands
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.
For careers, text HMSHost to 97211 or visit us at careers.hmshost.com
Food and BeverageHospitalityTravel Industryand RestaurantSocial Media ManagementContent MarketingService IndustryDigital MarketingOnline PortalsRestaurants
HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.
For careers, text HMSHost to 97211 or visit us at careers.hmshost.com
Food and BeverageHospitalityTravel Industryand RestaurantSocial Media ManagementContent MarketingService IndustryDigital MarketingOnline PortalsRestaurants