Hong Kong Island, Hong Kong, China · On-site
2. JD • To provide on-site services at customer’s office venues, including Science Park offices and the Park and support technical issues related to hardware and software and resolve user inquiries. • To deliver on-site …
Skills: IT Support, Hardware Troubleshooting, Software Troubleshooting, System Upgrades, Patch Management
Hong Kong Island, Hong Kong, China · On-site
Your New Role • Provide administrative and clerical support to the department • Update and maintain database of the department • Organize appointment and coordinate meeting schedule • Manage incoming/outgoing mail, couri…
Skills: Administrative Support, Database Management, Appointment Scheduling, Vendor Management, Accounting Reports
Hong Kong Island, Hong Kong, China · On-site
Your Role Perform operational tasks such as implementing and configuring router, switch, Wi-Fi system, firewall, VPN, and proxy policies as part of Business As Usual (BAU) activities Support network and security componen…
Skills: Network Security, Firewall Management, VPN, SIEM, Cisco
Hong Kong Island, Hong Kong, China · On-site
Your Role: Provide pre-sales consulting services and focus on infrastructure solution design according to corporate customers’ needs, it includes but not limited to networking, cybersecurity, data analysis, etc. Well art…
Skills: Infrastructure Solution Design, Networking, Cybersecurity, Data Analysis, ICT Solutions
Hong Kong Island, Hong Kong, China · On-site
Job Description The Senior Operations Engineer is responsible for performing daily Hong Kong Satellite Network Operation Center operational duties and delivering 24-hour roster-based VSAT fault resolution/Operation reque…
Skills: Satellite Equipment Operations, Fault Handling, Service Monitoring, Incident Response, VSAT Resolution
Hong Kong Island, Hong Kong, China · On-site
To assist with business expansion, we are looking for a professional Solutions Consultant to join our team. Responsibilities: Provide pre-sales consulting services and focus on infrastructure solution design according to…
Skills: Pre-sales consulting, Infrastructure solution design, Data center network, Campus network, Wi-Fi
Hong Kong Island, Hong Kong, China · On-site
Job Description The Operations Supervisor plays a critical role in ensuring seamless, uninterrupted data services for global customers. This position is responsible for leading 24x7 operational teams, maintaining service…
Skills: Team Management, Incident Response, Network Performance Monitoring, Vendor Management, SLA Compliance
Hong Kong Island, Hong Kong, China · On-site
Your New Role Perform daily accounting duties such as invoices verification, data entry, vouchers preparation and documents filing Assist financial reporting for month end and year end Assist in preparing budget Carry ou…
Skills: Invoices verification, Data entry, Vouchers preparation, Documents filing, Financial reporting
Hong Kong Island, Hong Kong, China · On-site
Position Summary The Business Analyst, Solution Development & Innovation is responsible for supporting the analysis, design, and implementation of omni-channel and AI-driven customer experience solutions. Reporting to th…
Skills: Business Analysis, Omni-channel Strategy, Customer Experience Design, Artificial Intelligence, Requirement Analysis
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
Your role Focusing on sales performance tracking and process streamlining in sales commission payment administration Manipulate data and prepare sales performance and commission analysis for management review Handle & ma…
Skills: Data manipulation, Sales performance tracking, Commission calculation, Process streamlining, Automation
Hong Kong Island, Hong Kong, China · On-site
Key Responsibilities Support Corporate Rebranding & Core Initiatives: Assist in the visual storytelling, copywriting, and roll-out of high-priority corporate initiatives. Narrative Translation & Presentation Design: Atte…
Skills: Microsoft PowerPoint, Google Slides, Copywriting, LinkedIn Management, Wix CMS
Hong Kong Island, Hong Kong, China · On-site
Your Role Perform big data analysis to enhance Network Performance and Customer Satisfaction Design & invent tools and measures over advanced 5G/4G network to early detect customer problems and to improve customer experi…
Skills: Big data analysis, Network performance, 5G, 4G, Python
Hong Kong Island, Hong Kong, China · On-site
Your new role Empower enterprises to accelerate their business transformation through capitalizing advance technologies Build rapport and long-term relationship with customers in respective segments, eg. Banking & Financ…
Skills: Account management, Sales strategy, Business development, Solution selling, Customer relationship management
Hong Kong Island, Hong Kong, China · On-site
资格要求： 工程、信息技术或相关专业高级文凭持有者 至少三至五年IT支持、系统管理和网路安装相关经验者优先。 熟悉以下品牌者优先：华为，华三，思科，深信服，日志易和山石网科 熟悉以下技术者为优︰SOAR, EDR, SASE, NGFW, WAF, SIEM 持有华为HCIE, 或思科CCIE者为优 乐于学习，勤奋努力，组织能力强，具有团队合作精神。 能够用粤语和英语进行书面和口头交流。 工作内容： 实现客户要求执行网络机台安装 支持的…
Skills: Network installation, System administration, IT support, Huawei, H3C
Singapore, Singapore · On-site
The Group Legal Advisor is responsible for providing legal advisory services to the media business unit and senior management team in relation to the fast-growing regional digital media business. This role provides an ex…
Skills: Legal Advisory, Commercial Agreements, Contract Drafting, Contract Negotiation, M&A
Foshan, Guangdong, China · On-site
Key Responsibilities Collaborate with various HR functions (Recruitment, Compensation & Benefits, Payroll, Onboarding, Performance, Learning, etc.) to understand business requirements, process pain points, and improvemen…
Skills: HR Technology, HRIS, HCM Systems, Business Analysis, Process Mapping
Hong Kong Island, Hong Kong, China · On-site
Your Role Monitoring the performance of the Service Desk Specialists Preparation of problem logs, status report and call statistics on a weekly basis Keeping the Purchaser informed on request status and priority Properly…
Skills: Service Desk Management, Incident Management, Performance Monitoring, Data Analysis, Reporting
Hong Kong Island, Hong Kong, China · On-site
The Role (Responsibilities) For driving business analysis and end-to-end project delivery for key strategic initiatives within the Consumer Business Group. Serve as a key bridge between business units, technical leads, a…
Skills: Business Analysis, Project Delivery, Stakeholder Management, Technical Specifications, Artificial Intelligence
Hong Kong Island, Hong Kong, China · On-site
Your Role: · Manage daily attendance, leave records, payroll data verification, and access card administration. · Provide general administrative support to ensure smooth office operations. · Prepare petty cash, process i…
Skills: Logistics Management, Warehouse Operations, Payroll Data Verification, Administrative Support, Invoice Processing
Hong Kong Island, Hong Kong, China · On-site
Your Role: To identify and fix user-reported problems to provide a quick response to users on the usage of LIS. To report any problems arising from the system if required. To test the solution provided by IT for reported…
Skills: Oracle ERP, Procurement, Supply Chain Management, Logistics, MS Excel
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The Technical Officer will provide on-site IT support, including hardware and software troubleshooting, system maintenance, and user inquiries. They will also assist the IT team with projects, inventory management, and the creation of end-user documentation.
The role requires providing on-site technical support at customer premises and managing IT service requests such as software installations and account setups. Candidates must be capable of performing system upgrades, monitoring security alerts, and coordinating with third-party service providers.
2. JD
3. Requirement
a) Provide on-site services at Customer’s office venues, including Science Park offices and the Park and support for technical issues related to hardware and soware and resolve user inquiries via phone, email and Microsoft Teams. The successful Tenderer shall deliver on-site services with at least two IT specialists and to provide support at the Customer’s premises within the tentative service hours as per Clause below throughout the service period.
b) Manage IT service requests such as soware installation, access requests and account setups.
c) Managing hardware and soware inventory of Customer and ensure such inventory records are up-to-dateft
d) Perform regular end user system upgrades and patch upgrades, monitor end user computing security alerts and user compliance.
e) Provide assistance to Customer’s IT Department in coordination with third-party hardware and soware service providers and suppliers on procurement and specialized support.
f) Assist on IT resources arrangement in employee onboarding and onboarding.
g) Regularly generate report of Customer’s Informaon Technology System Management (“ITSM”) system for management review regarding the response time and resolution rates by the successful Tenderer.
h) Assist Customer’s IT team on IT-related assigned tasks and projects.
i) Create and regularly update end user computing guideline documentation.
j) Provide training sessions on IT services for Customer’s employees.
k) Attend monthly review meetings to evaluate with Customer the successful Tenderer’s service quality and provide follow-up acton plan.
l) Observe and comply with paragraph 5.7 General Security Requirements.
m) Provide any additional IT-related support services requested by Customer, General Security Requirements which shall be subject to Customer's approval.
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward. HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023. For more information, please visit www.hkt.com. LinkedIn: linkedin.com/company/hkt
Offices: 39/F, PCCW Tower, TaiKoo Place, 979 King's Road, Quarry Bay, Hong Kong, Hong Kong, HK
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward. HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023. For more information, please visit www.hkt.com. LinkedIn: linkedin.com/company/hkt
Offices: 39/F, PCCW Tower, TaiKoo Place, 979 King's Road, Quarry Bay, Hong Kong, Hong Kong, HK
