Hong Kong Island, Hong Kong, China · On-site
HKT Premier dedicates to serve the most prestige segment within the group. We provide selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to m…
Skills: Account Management, Sales, Customer Service, Project Management, Negotiation
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Responsibilities Operations: Lead day-to-day optimisation and operational management of digital marketing campaigns across the region to ensure campaign delivery, performance alignment, and achievement of planned bus…
Skills: Digital Marketing, Campaign Management, Data Analysis, Stakeholder Management, Social Media
Hong Kong Island, Hong Kong, China · On-site
Your role: Understand and set direction to various procurement categories, particularly Fixed Network Products & Equipment and Contractor Services. Ensure supply availability, meet quality standards, and deliver the best…
Skills: Procurement, Supply Chain Management, Strategic Sourcing, Contract Negotiation, Vendor Management
Guangzhou, Guangdong, China · On-site
工作职责： 主要通过电话外呼的方式销售香港电讯旗下品牌的产品、服务和各项优惠给现有客户或新客户； 与香港个人用户对接，熟悉品牌产品并善于挖掘客户需求，把握与客户沟通的每个机会，提供合适的销售方案； 提高服务质量，准确有效地解答客户咨询，并及时处理和反馈客户意见； 如遇到客户的投诉或查询超越自己的有关权限时，应及时反馈给所属上司； 将客户反馈的各种意见转达给有关部门，以提高服务质量； 遵守既定的工作时间表，遵从公司的政策，规章制度及工作指…
Skills: Telesales, Cantonese, English, Customer Relationship Management, Communication Skills
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Responsibilities Operations: Lead day-to-day optimisation and operational management of digital marketing campaigns across the region to ensure campaign delivery, performance alignment, and achievement of planned bus…
Skills: Digital Performance Marketing, Campaign Optimization, Google Marketing Suite, Social Media Advertising, Data Analysis
Hong Kong Island, Hong Kong, China · On-site
Your Role Provide proactive compliance advisory support to business stakeholders on regulatory requirements under the Insurance Authority (IA), including GL-3 (Guideline on AML/CFT) and other relevant Hong Kong regulatio…
Skills: Compliance Advisory, Risk Management, Regulatory Liaison, AML/CFT, Enterprise Risk Management
Hong Kong Island, Hong Kong, China · On-site
主要職責: 通過多種渠道(電話、電子郵件、實時聊天）以及時的方式解答一般查詢和投訴，提升客戶的整體滿意度 為電子平台及手機APP用戶提供協助及指導 遵守所有監控和服務規定，確保熱線運作順暢 職位要求: 中五或以上程度 歡迎應屆畢業生申請 良好的粵語、基本英語和普通話 懂得中英文輸入法 工作地點：荃灣 工作時間: 星期一至五 09:00 - 19:00 (每日8-8.5小時一更) 星期六 09:00 - 13:00 (長短週) 全職同事可…
Skills: Customer Service, Complaint Handling, Cantonese, English, Mandarin
Hong Kong Island, Hong Kong, China · On-site
Job Highlights Manage daily receipt reconciliation Carry out system testing The job: Manage daily receipts reconciliation among banks, e-payment gateway and different payment channels such as autopay, credit card, PPS, A…
Skills: Receipt Reconciliation, System Testing, General Ledger Posting, Bank Reconciliation, MIS Reporting
Hong Kong Island, Hong Kong, China · On-site
Your Role Perform detailed planning, design, testing, and implementation of IP core and backbone network and value-added service platforms supporting wireless core network; Handle integration, evaluation & verification t…
Skills: IP Networking, Network Security, Wireless Core Network, Cloud Infrastructure, Containerized Applications
Hong Kong Island, Hong Kong, China · On-site
The Club is HKT’s customer loyalty program and digital ventures arm. Anyone can join the program for free and enjoy the rewards, privileges, and services such as online shopping, travel, insurance, and CSR. Members can e…
Skills: Sales strategy, Product portfolio management, Supplier negotiation, Demand forecasting, Product planning
Hong Kong Island, Hong Kong, China · Hybrid
Key Responsibilities 1. Strategic Platform Leadership & Roadmap (Huawei AICC Focus) Serve as the subject matter expert and strategic owner of the Huawei AICC platform. Define the 3-year technology roadmap for the contact…
Skills: Huawei AICC, Contact Center Technology, Strategic Leadership, Application Management Services, AI Integration
Hong Kong Island, Hong Kong, China · On-site
Senior Manager / Manager, Digital Performance About The Job The Club, an HKT Digital Ventures arm, is an integrated loyalty and digital commerce online platform. Its services include e-commerce, travel, insurance and cha…
Skills: Digital Analytics, Digital Growth, Adobe Suite, Adobe Target, Adobe Analytics
Hong Kong Island, Hong Kong, China · On-site
The Club is HKT’s customer loyalty program and digital ventures arm. Anyone can join the program for free and enjoy the rewards, privileges, and services such as online shopping, travel, insurance, and CSR. Members can e…
Skills: Sales Strategy, Product Sourcing, Supplier Negotiation, Demand Forecasting, Product Planning
Hong Kong Island, Hong Kong, China · On-site
Your New Role Responsible for translating and writing international news What makes you succeed Degree holder in Journalism or related discipline Familiar with and sensitive to international news and current affairs Good…
Skills: Journalism, Translation, Writing, International news, Current affairs
Hong Kong Island, Hong Kong, China · On-site
Major Responsibilities: Provide pre-sales consulting services and focus on AV, Unified Communications (UC), and acoustic solution design according to corporate customers’ needs, including but not limited to smart meeting…
Skills: AV System Design, Unified Communications, Acoustic Design, AV-over-IP, IP Intercom Systems
Kowloon, Hong Kong, China · On-site
We are looking for a passionate Assistant Product Manager to build digital products that customers love. In this role, you will drive the development of our e-shop and optimize our fan engagement ecosystems, including Th…
Skills: Product Lifecycle Management, Market Research, Competitive Analysis, Product Strategy, Roadmap Development
Athens, Attica, Greece · On-site
Location: Athens, Greece Please note that we do not sponsor work visa and will require candidates to have full working rights in Greece. Role Overview We are looking for a Site Reliability Engineer (SRE) to support and s…
Skills: OpenShift, GKE On-Prem, Helm, GitOps, Terraform
Hong Kong Island, Hong Kong, China · On-site
Assistant Manager, Customer Relations (eMPF) Location: Hong Kong Department: Customer Relations & Operations Excellence Role purpose This role is ideal for a proactive and resilient professional who is motivated by solvi…
Skills: Complaint Handling, Customer Relations, Root Cause Analysis, Stakeholder Management, Risk Assessment
Hong Kong Island, Hong Kong, China · On-site
Assistant Manager, Customer Relations (eMPF) Location: Hong Kong Department: Customer Relations & Operations Excellence Role purpose This role is ideal for a proactive and resilient professional who is motivated by solvi…
Skills: Complaint handling, Customer relations, Stakeholder management, Regulatory compliance, Investigation
Hong Kong Island, Hong Kong, China · On-site
The Job Responsible for the maintenance, repair and support of all mechanical/electrical antenna facilities in the Hong Kong Earth Stations, will also be required to support service assurance activities and new installat…
Skills: Mechanical maintenance, Electrical maintenance, Antenna facility repair, Rigging, Corrosion prevention
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Promote personalized quad-play products and tailored home automation solutions to VIP customers through on-site consultations. Maintain strong relationships with high-net-worth accounts and collaborate with external partners like architects and interior designers to ensure project completion.
Requires a diploma or above in any discipline and at least 3 years of experience in sales and customer service. Preference is given to candidates with experience in telesales or the insurance industry.
HKT Premier dedicates to serve the most prestige segment within the group. We provide selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.
Promote and provide personalized one-stop-shop quad-play products and services to HKT’s Premier customers
Actively develop and maintain strong relationships with potential and existing accounts, identify customer needs and provide tailored solutions include but not limited to home automation, home networking, fixed, broadband and Pay TV to VIP accounts through on-site consultations so as to build up HKT Premier as a prestige brand
Drive and achieve assigned business targets and key performance indicators with high quality of service
Monitor account performance and identify opportunities for upselling and cross-selling
Stay up-to-date with industry trends and innovations to provide clients with the latest insights and recommendations
Liaise with external parties on potential partnership and identify business; work closely with top tier architects, interior designers, contractors and IT managers and other internal & external professions to ensure the project to be completed in a timely and cost effective way
Collaborate with internal sales, marketing, and operations team to ensure seamless service delivery
5-day work, shift duty is required
Diploma or above in any discipline
At least 3 years’ experience in sales and customer service field, preferable in sizable company
Relevant experience in Telesales / Insurance industry would be an advantage
Self-motivated, positive, and customer-oriented manner
Good communication, project management, negotiation, and interpersonal skill
Candidates with more experience would be considered as Senior Relationship Account Executive
Lai Chi Kok
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward. HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023. For more information, please visit www.hkt.com. LinkedIn: linkedin.com/company/hkt
Offices: 39/F, PCCW Tower, TaiKoo Place, 979 King's Road, Quarry Bay, Hong Kong, Hong Kong, HK
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward. HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023. For more information, please visit www.hkt.com. LinkedIn: linkedin.com/company/hkt
Offices: 39/F, PCCW Tower, TaiKoo Place, 979 King's Road, Quarry Bay, Hong Kong, Hong Kong, HK
