Singapore, Singapore · On-site
OVERVIEW OF ROLE The Guest Experience Manager is responsible for leading and enhancing the overall guest journey, ensuring exceptional and personalised service is delivered at every touchpoint. This role oversees VIP gue…
Skills: Guest Relations, Front Office Operations, Luxury Hospitality Standards, Service Recovery, Loyalty Engagement
Kuwait City, Capital Governorate, Kuwait · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Training Executive, you’re not just deliv…
Skills: Training Delivery, Hospitality Management, Leadership, Teamwork, Accountability
Selangor, Malaysia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead the sales team and ensure that t…
Skills: Sales Strategy, Revenue Growth, Client Relationship Management, Financial Data Analysis, Team Leadership
Samut Prakan, Thailand · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for answering guest ph…
Skills: Guest Service, Front Office Operations, Call Center Management, Interpersonal Communication, Conflict Resolution
Manila, National Capital District, Philippines · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the e…
Skills: Hotel Operations, VIP Guest Relations, Team Management, Luxury Service Standards, Hotel PMS
Lucknow, Uttar Pradesh, India · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You’ll collaborate with key departments to str…
Skills: Receivables Management, Financial Operations, Cost Control, Accounting, Microsoft Office
Tokyo, Tokyo, Japan · On-site
あなたから始まる、最高のおもてなし 誰かの一日を明るくする自分を想像してみてください。ホテルチームの一員として働くことで、毎日それを実現できます。 ラーニング＆ディベロップメント（L&D）コーディネーターとして、チームメンバーのスキル向上とパフォーマンス強化を目的とした研修・育成プログラムの企画・運営を担当します。また、研修ニーズの分析、業務内容やキャリアパスに沿った研修コンテンツの設計・更新、さらには研修予算の管理を通じて、投資効果の…
Skills: Instructional Design, Adult Learning Principles, Training Program Evaluation, Learning Management Systems (LMS), Budget Management
Manila, National Capital District, Philippines · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You’ll collaborate with key departments to str…
Skills: Cost Control, Financial Operations, Operational Accounting, Microsoft Office, OnQ
Surabaya, East Java, Indonesia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts,…
Skills: Corporate Account Management, Business Development, Revenue Generation, Negotiation, Presentation Skills
Surabaya, East Java, Indonesia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing and managin…
Skills: Housekeeping Management, Leadership, Organizational Skills, Communication, Interpersonal Skills
Tokyo, Tokyo, Japan · On-site
あなたから始まる、最高のおもてなし 誰かの一日を明るくする自分を想像してみてください。ホテルチームの一員となれば、毎日の仕事を通じてそれを実現することができます。 オペレーターとして、お客様からの電話対応をはじめ、各種お問い合わせへの対応や、ホテルのサービス・施設に関するご案内を担当していただきます。 このポジションは、単に電話を取り次ぐだけではありません。お客様一人ひとりに寄り添った対応を通じて、心に残る滞在体験を提供し、ヒルトンが大…
Skills: Guest Service, Front Office Operations, Call Center Management, Interpersonal Communication, Conflict Resolution
Singapore, Singapore · On-site
Position Statement A Chef de Partie prepares and cooks food according to standard procedures, recipes, and instructions, while assisting the Sous Chef in training team members. This role supports product development and …
Skills: Pastry Cooking, Food Preparation, Team Training, Product Development, HACCP Standards
Yokohama, Kanagawa Prefecture, Japan · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You'll be the brains behind the kitchen operat…
Skills: Kitchen Operations, Culinary Leadership, Time Management, Prioritization, Problem Solving
Singapore, Singapore · On-site
Position Statement A Chef de Partie prepares and cooks according to standard procedures, recipes, photographs and given instructions, assisting the Sous Chef in training team members. The role participates in product dev…
Skills: Culinary Arts, Western Cuisine, Chinese Cuisine, Seafood Processing, Meat Processing
Helsinki, Uusimaa, Finland · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the f…
Skills: Front Office Management, Guest Service Management, Leadership, Team Management, Problem Solving
Helsinki, Uusimaa, Finland · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts,…
Skills: Corporate Sales, MICE Sales, Group Room Sales, Account Management, Revenue Driving
Helsinki, Uusimaa, Finland · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts,…
Skills: Corporate Account Management, Business Development, Revenue Generation, MICE Sales, Group Room Sales
Helsinki, Uusimaa, Finland · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You’ll oversee all aspects of our food and bev…
Skills: F&B Leadership, Luxury Hospitality, Operational Knowledge, Budgeting, Forecasting
Bo, Hòa Bình Province, Vietnam · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for selling hotel rooms, e…
Skills: Hotel Sales, Client Relationship Management, Lead Generation, Revenue Generation, Sales Pitching
Malaysia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for…
Skills: Hotel Operations, Front Office Management, Team Leadership, Problem Solving, Guest Service Excellence
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Lead and enhance the overall guest journey by overseeing VIP experiences, guest relations, and loyalty programs. Support Front Office operations to ensure exceptional, personalized service that exceeds guest expectations.
Requires 3-5 years of experience in luxury hospitality or guest relations, preferably with supervisory experience. A diploma or degree in Hospitality or Business Management is preferred along with proficiency in hotel management systems.
OVERVIEW OF ROLE
The Guest Experience Manager is responsible for leading and enhancing the overall guest journey, ensuring exceptional and personalised service is delivered at every touchpoint. This role oversees VIP guest experiences, guest relations initiatives, service recovery efforts and loyalty engagement programmes while supporting Front Office operations.
The Guest Experience Manager serves as a key ambassador of the NoMad brand, ensuring that guest expectations are consistently exceeded through thoughtful service, proactive engagement and strong cross-functional collaboration. This role is instrumental in driving guest satisfaction, loyalty, and memorable experiences that reflect the character and spirit of NoMad Singapore.
An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 27 world-class brands comprising more than 9,100 properties and over 1.3 million rooms, in 143 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 250 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
Offices: 7930 Jones Branch Drive, McLean, VA 22102, US · 755 Crossover Lane, Memphis, TN 38117, US · 15305 N. Dallas Pkwy, Suite 600, Addison, Texas 75001, US · Maple Court Central Park, Reeds Crescent, Watford, WD24 4QQ, GB · 103 Penang Road #09-01/07, Singapore, 238467, SG
An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 27 world-class brands comprising more than 9,100 properties and over 1.3 million rooms, in 143 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 250 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
Offices: 7930 Jones Branch Drive, McLean, VA 22102, US · 755 Crossover Lane, Memphis, TN 38117, US · 15305 N. Dallas Pkwy, Suite 600, Addison, Texas 75001, US · Maple Court Central Park, Reeds Crescent, Watford, WD24 4QQ, GB · 103 Penang Road #09-01/07, Singapore, 238467, SG
