Reservation Agent - (Pre-Opening) Waldorf Astoria Kuala Lumpur
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Entry level$12B raised
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Senior Events Manager - (Pre-Opening) Waldorf Astoria Kuala Lumpur
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Senior$12B raised
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Director of Events - (Pre-Opening) Waldorf Astoria Kuala Lumpur
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Senior$12B raised
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Skills: Reservations Management, Revenue Management, Hotel Operations, Leadership, Administrative Skills
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Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for developing a commercia…
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Skills: Operational Accounting, Financial Analysis, Business Communication, OnQ, Check SCM
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As the Director of Operations, you work closel…
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Full-time
Posted 41d ago
~40 hrs/week
Responsibilities
The agent is responsible for maximizing hotel revenue by converting inquiries into confirmed bookings and managing reservation operations. They must build strong relationships with guests and internal stakeholders to deliver memorable hospitality experiences.
Requirements
Candidates need strong communication and organizational skills, with the ability to multitask under pressure. Proficiency in hotel systems like OnQ and Delphi, along with prior hospitality experience, is highly advantageous.
Full job description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams. As a Reservations Agent, you’re not just helping manage the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Related keywords
HospitalityReservationsRevenue ManagementOnQDelphiMicrosoft OfficeCustomer ServiceHotel OperationsBooking ConversionWaldorf AstoriaHiltonFront OfficeCommercial Team
An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.
Industry
Hospitality
Company size
10,001+ employees
Founded
1919
Headquarters
McLean, VA
LinkedIn followers
2,656,410
Total funding
$12B
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 27 world-class brands comprising more than 9,100 properties and over 1.3 million rooms, in 143 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 250 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
Offices: 7930 Jones Branch Drive, McLean, VA 22102, US · 755 Crossover Lane, Memphis, TN 38117, US · 15305 N. Dallas Pkwy, Suite 600, Addison, Texas 75001, US · Maple Court Central Park, Reeds Crescent, Watford, WD24 4QQ, GB · 103 Penang Road #09-01/07, Singapore, 238467, SG
An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.
Industry
Hospitality
Company size
10,001+ employees
Founded
1919
Headquarters
McLean, VA
LinkedIn followers
2,656,410
Total funding
$12B
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 27 world-class brands comprising more than 9,100 properties and over 1.3 million rooms, in 143 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 250 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
Offices: 7930 Jones Branch Drive, McLean, VA 22102, US · 755 Crossover Lane, Memphis, TN 38117, US · 15305 N. Dallas Pkwy, Suite 600, Addison, Texas 75001, US · Maple Court Central Park, Reeds Crescent, Watford, WD24 4QQ, GB · 103 Penang Road #09-01/07, Singapore, 238467, SG