Jobs at Highgate (Now Hiring) — 230 open — Page 8

Security Officer - PT

Las Vegas, Nevada, United States · On-site

Entry level

Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…

Skills: Security patrolling, Emergency response, First Aid, CPR, Radio etiquette

Highgate

Front Office Manager

San Francisco, California, United States · On-site

$80k–$85k/yr

Senior

Compensation TypeYearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway m…

Skills: Front Office Management, Guest Services, Revenue Management, Staff Supervision, Conflict Resolution

Highgate

Bartender

San Francisco, California, United States · On-site

Entry level

Skills: Bartending, Customer Service, Beverage Preparation, Inventory Management, Multitasking

Highgate

Complex Business Travel Sales Manager - FT

Las Vegas, Nevada, United States · On-site

$75k–$85k/yr

Mid level

Compensation TypeYearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…

Skills: Sales management, Revenue management, GDS systems, Account management, Market analysis

Highgate

Guest Services Agent - FT

Las Vegas, Nevada, United States · On-site

Entry level

Skills: Customer service, Front desk operations, Cash handling, Computer literacy, Communication

Highgate

Room Attendant

Peachtree Corners, Georgia, United States · On-site

Entry level

Skills: Cleaning, Housekeeping, Attention to detail, Time management, Communication

Highgate

Engineer 1

Salem, Oregon, United States · On-site

Entry level

Skills: HVAC maintenance, Plumbing repairs, Electrical maintenance, Preventive maintenance, Equipment troubleshooting

Highgate

Breakfast Attendant

Saddle River, New Jersey, United States · On-site

$17/hr–$18/hr

Entry level

Skills: Customer Service, Food Preparation, Beverage Service, Cashiering, Cleaning

Highgate

Lead Cook

San Juan, United States · On-site

Entry level

Skills: Food preparation, Kitchen supervision, Sanitation, Menu knowledge, Charbroiling

Highgate

General Manager

Chandler, Arizona, United States · On-site

Senior

Skills: Revenue management, Cost control, Staff training, Financial forecasting, Budgeting

Highgate

Room Attendant

New York, New York, United States · On-site

$29/hr–$39/hr

Entry level

Skills: Guestroom Cleaning, Housekeeping, Customer Service, Time Management, Attention To Detail

Highgate

Housekeeping Manager

New York, New York, United States · On-site

$72k–$85k/yr

Mid level

Skills: Housekeeping Operations, Staff Supervision, Inventory Management, Payroll Management, Labor Management

Highgate

Assistant General Manager

Colorado Springs, Colorado, United States · On-site

Senior

Skills: Hotel Management, Revenue Generation, Cost Control, Guest Satisfaction, Employee Development

Highgate

Guest Services Agent

Chandler, Arizona, United States · On-site

Entry level

Skills: Guest Services, Front Desk Operations, Cash Handling, Customer Service, PBX Console Operation

Highgate

Part-Time Server/Bartender

New York, New York, United States · On-site

Entry level

Skills: Mixology, Beverage Service, Guest Relations, Inventory Control, Multitasking

Highgate

Room Attendant

Vacaville, California, United States · On-site

$17/hr–$17/hr

Entry level

Skills: Housekeeping, Cleaning, Customer Service, Attention To Detail, Time Management

Highgate

Room Attendant (On-Call)

Honolulu, Hawaii, United States · On-site

Entry level

Skills: Guestroom Cleaning, Housekeeping, Customer Service, Waste Management, Inventory Management

Highgate

Server/Bartender

New York, New York, United States · On-site

Entry level

Skills: Serving, Bartending, Hospitality, Customer Service, Food and Beverage Operations

Highgate

House Attendant (On-Call)

Honolulu, Hawaii, United States · On-site

Entry level

Skills: Floor Buffing, Carpet Shampooing, Furniture Cleaning, Luggage Assistance, Guest Relations

Highgate

Inside Sales Manager

Irving, Texas, United States · On-site

Mid level

Skills: Inside Sales, Lead Qualification, CRM Management, Revenue Management, Account Management

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview

The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations.

Responsibilities

Use proper radio etiquette at all times.

Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.

Maintain and review daily activity log.

Maintain confidentiality with respect to guest and employee incidents.

Hold briefing with Guest Services staff both at the beginning and end of shift.

Check ID of visitors/employees as necessary.

Access secured areas for authorized personnel.

Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).

Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.

Assist during medical emergencies.

Respond to emergency situations, including medical, security, guest complaints, etc.

Investigate assault complaints.

Assist outside agencies, as necessary, to maintain effective liaison.

Respond to altercations, and investigate.

Have knowledge of hotel and guestroom locking systems.

Monitor TV cameras, if applicable.

Administer First Aid/CPR as necessary.

Challenge suspicious persons.

Check safety hazards.

Administer Heimlich Maneuver and or First Aid/CPR as necessary

Complete Incident/Accident reports in a clear and concise manner.

Monitor employees as they enter and exit the building.

Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.

Document all deliveries.

Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.

Provide escorts to persons carrying money, or other requests.

Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.

Qualifications

High School diploma or equivalent and/or experience in a hotel or related field preferred.

Flexible and long hours sometimes required.

Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Ability to climb and descend stairways and run.

Ability to physically deter individuals who pose a threat to employee and/or guests

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

Jobs at Highgate (Now Hiring) — 230 open — Page 8

Security Officer - PT

Front Office Manager

Bartender

Complex Business Travel Sales Manager - FT

Guest Services Agent - FT

Room Attendant

Engineer 1

Breakfast Attendant

Lead Cook

General Manager

Room Attendant

Housekeeping Manager

Assistant General Manager

Guest Services Agent

Part-Time Server/Bartender

Room Attendant

Room Attendant (On-Call)

Server/Bartender

House Attendant (On-Call)

Inside Sales Manager

Security Officer - PT

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