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Skills: Customer Service, Front Desk Operations, Communication, Multitasking, Problem Solving
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Skills: Food service, Customer service, Bussing, Multi-tasking, Communication
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Skills: Front office operations, Guest services, Team supervision, Cash handling, Reservation management
San Francisco, California, United States · On-site
$72k–$76k/yr
Mid level
Compensation TypeYearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Compensation TypeHourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway m…
Skills: Barista, Customer service, Beverage preparation, Cash handling, Communication
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
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Skills: Dishwashing, Sanitation, Cleaning, Kitchen maintenance, Chemical handling
Compensation TypeYearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Compensation TypeYearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway m…
San Francisco, California, United States · On-site
Entry level
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Skills: Customer service, Cash handling, Front desk operations, Multitasking, Communication
Compensation TypeHourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway m…
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
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Skills: Floor maintenance, Carpet shampooing, Furniture cleaning, Luggage assistance, Lost and found management
Compensation TypeHourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway m…
Skills: Customer service, Food and beverage service, Point of sale (POS) operation, Cashiering, Upselling
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Floor maintenance, Carpet shampooing, Furniture cleaning, Luggage assistance, Lost and found management
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Skills: Revenue management, Financial forecasting, Staff training, Budgeting, Team leadership
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$17/hr–$18/hr
Other
high school
Posted 6d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The Front Office Agent is responsible for providing attentive and efficient service to guests during check-in, their stay, and check-out. They must also manage room reservations, handle guest inquiries, and maintain accurate shift documentation.
Requirements
A high school diploma or equivalent is required, with college coursework in a related field considered helpful. Candidates should have previous experience in a hotel or related field and possess strong computer and customer service skills.
Full job description
Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Ohare/Rosemont
7101 Chestnut StRosemont, IL 60018
Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Qualifications
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Related keywords
Front DeskHospitalityGuest ServicesCheck-inCheck-outReservationsProperty ManagementCustomer ServiceHotel OperationsRevenue ManagementEmergency ProceduresComputer SystemsReportingCommunicationMultitaskingScheduling
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Offices: 870 7th Avenue, New York, NY 10019, US · 545 E. John Carpenter Frwy., Suite 1400, Irving, TX 75062, US
Hospitality ManagementRevenue ManagementReal Estate InvestmentBrandingDevelopmentand Sales & MarketingHospitalityFinTechFinancial ServicesVenture Capital
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Offices: 870 7th Avenue, New York, NY 10019, US · 545 E. John Carpenter Frwy., Suite 1400, Irving, TX 75062, US
Hospitality ManagementRevenue ManagementReal Estate InvestmentBrandingDevelopmentand Sales & MarketingHospitalityFinTechFinancial ServicesVenture Capital