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Full-time
associate degree, bachelor degree
Medical, Dental, Vision Health Insurance, Paid Time Off, 401k Company Match, Free Basic Life Insurance
Posted 9d ago
Apply by Aug 3
~40 hrs/week
Responsibilities
The Assistant General Manager supervises hotel departments, manages daily operations, and assists the General Manager with budgeting, forecasting, and revenue strategies. They are responsible for training staff, ensuring brand standards are met, and maintaining high levels of guest satisfaction.
Requirements
Candidates should have intermediate knowledge of hotel operations and a strong background in team management. An associate or bachelor's degree is preferred for this role.
Full job description
Overview
Opportunity: Assistant General Manager
Supervise and manage hotel departments and oversee hotel operations as directed.
Your Growth Path
General Manager – Area General Manager –Regional Director of Operations
Your Focus
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
Coordinate with the corporate accounting department to oversee payroll functions.
Oversee and ensure internal audit standards are met.
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Serve on the hotel’s safety committee.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Your Background and Skills
Associate or Bachelor’s degree preferred.
Intermediate knowledge of overall hotel operations.
HHM Benefits and Perks
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Quarterly Incentives
Employee Assistance and Wellness Program
Educational/Professional Development
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Related keywords
Hotel OperationsHospitalityBudgetingRevenue ManagementAccountingPayrollInternal AuditFront OfficeSafety CommitteeOSHAMSDSCustomer SatisfactionStaff TrainingSales StrategyOccupancyAccounts Payable
HHM Hotels is a trusted partner for sophisticated and institutional hotel owners, including both public and private entities, throughout the United States and Canada. With 30+ years of proven experience, we have earned a strong reputation for consistently delivering exceptional operational performance.
Our success is driven by an ownership mindset and the stability of our teams. We work closely with owners across a portfolio of 240 hotels and over $2 billion in managed revenues to create lasting value and drive superior results.
At HHM Hotels, we continuously emphasize developing our people, refining our processes, and leveraging proprietary data and business systems. This ensures every property we manage, from luxury and lifestyle to premium branded and independent hotels, reaches its full potential.
By combining deep industry expertise with a culture of accountability and innovation, we have positioned ourselves as a leading hotel management company in North America. We provide our partners with top-tier capabilities while offering our associates opportunities to grow and gain exciting career experiences in a supportive workplace.
Specialties: Hospitality, Hotel Management, Asset Management, Revenue Management, Real Estate Investment, Luxury & Lifestyle Hotels, Boutique Hotels, Resorts, Full-Service Hotels, Select-Service Hotels, Hotel Development, Hospitality Operations, Operational Excellence, Talent Development, Leadership Development, Strategic Partnerships, Business Travel, Lodging, Sustainability, Diversity & Inclusion (DEI)
Offices: 2001 Market St, Suite 3500, Philadelphia, Pennsylvania 19103, US · 214 Senate Ave, Suite 201, Camp Hill, Pennsylvania 17011, US · 463 7th Ave, New York, 10018, US
HHM Hotels is a trusted partner for sophisticated and institutional hotel owners, including both public and private entities, throughout the United States and Canada. With 30+ years of proven experience, we have earned a strong reputation for consistently delivering exceptional operational performance.
Our success is driven by an ownership mindset and the stability of our teams. We work closely with owners across a portfolio of 240 hotels and over $2 billion in managed revenues to create lasting value and drive superior results.
At HHM Hotels, we continuously emphasize developing our people, refining our processes, and leveraging proprietary data and business systems. This ensures every property we manage, from luxury and lifestyle to premium branded and independent hotels, reaches its full potential.
By combining deep industry expertise with a culture of accountability and innovation, we have positioned ourselves as a leading hotel management company in North America. We provide our partners with top-tier capabilities while offering our associates opportunities to grow and gain exciting career experiences in a supportive workplace.
Specialties: Hospitality, Hotel Management, Asset Management, Revenue Management, Real Estate Investment, Luxury & Lifestyle Hotels, Boutique Hotels, Resorts, Full-Service Hotels, Select-Service Hotels, Hotel Development, Hospitality Operations, Operational Excellence, Talent Development, Leadership Development, Strategic Partnerships, Business Travel, Lodging, Sustainability, Diversity & Inclusion (DEI)
Offices: 2001 Market St, Suite 3500, Philadelphia, Pennsylvania 19103, US · 214 Senate Ave, Suite 201, Camp Hill, Pennsylvania 17011, US · 463 7th Ave, New York, 10018, US