Cebu, Isabela, Philippines · On-site
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is d…
Skills: Customer Care, Account Management, Billing Resolution, Healthcare Education, HIPAA Compliance
Guadalajara, Sonora, Mexico · On-site
$18k–$18k/yr
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is d…
Skills: Customer Service, Ticketing Software, Time Management, Problem Solving, Troubleshooting
Guadalajara, Sonora, Mexico · On-site
$18k–$18k/yr
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines that provides Customer Experience & Operational Support for modern companies. Our team of professionals is dr…
Skills: Technical Troubleshooting, Customer Service, Ticketing Systems, CRM Platforms, Analytical Problem-Solving
Cebu, Isabela, Philippines · On-site
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is d…
Skills: Customer Care, Account Management, Billing Resolution, Healthcare Education, HIPAA Compliance
Cebu, Isabela, Philippines · On-site
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is d…
Skills: Customer Care, Account Management, Billing Resolution, Healthcare Education, HIPAA Compliance
Orlando, Florida, United States · On-site
Membership Service Advocate | Orlando, Florida | Onsite About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Supp…
Skills: Customer Care, Account Management, Billing Research, HIPAA Compliance, CMS Guidance
Orlando, Florida, United States · On-site
Membership Service Advocate | Orlando, Florida | Onsite About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Supp…
Skills: Customer Care, Account Management, Billing Research, Beneficiary Education, HIPAA Compliance
Cebu, Isabela, Philippines · On-site
Position Summary: The Grievance Research Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessa…
Skills: Root Cause Analysis, Grievance Resolution, CMS Guidelines, HIPAA Compliance, Technical Writing
Cebu, Isabela, Philippines · On-site
Position Summary: The Grievance Research Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessa…
Skills: Root Cause Analysis, Customer Complaint Resolution, CMS Guidelines, HIPAA Compliance, Technical Writing
Cebu, Isabela, Philippines · On-site
Position Summary: The Grievance Research Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessa…
Skills: Research, Customer Service, Documentation, Communication, Problem Solving
Cebu, Isabela, Philippines · On-site
Grievance Analyst About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of …
Skills: Analytical Skills, Communication Skills, Problem Solving, Attention to Detail, Team Collaboration
Cebu, Isabela, Philippines · On-site
Grievance Analyst About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of …
Skills: Problem Solving, Data Collection, De-escalation, Analytical Thinking, Written Communication
Cebu, Isabela, Philippines · On-site
Position Summary: The Membership Accounting Analyst is responsible for the timely and accurate resolution of discrepancies identified in the Enrollment, Billing and/or Reconciliation processes. The analyst will review do…
Skills: Enrollment Processing, Billing Processing, Reconciliation, CMS Guidance, HIPAA Compliance
Cebu, Isabela, Philippines · On-site
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is d…
Skills: Team Leadership, Customer Service, Performance Management, Zendesk, Telehealth
Cebu, Isabela, Philippines · On-site
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is d…
Skills: Team Leadership, Customer Support, Performance Metrics, Coaching, Zendesk
Cebu, Isabela, Philippines · On-site
Position Summary: The Grievance Research Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessa…
Skills: Root Cause Analysis, Grievance Resolution, CMS Guidelines, HIPAA Compliance, Technical Writing
Lima, Lima, Peru · Hybrid
Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2) Role Overview: The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Servic…
Skills: CyberArk Privilege Cloud, Windows Server Administration, Windows Clustering, Network Load Balancing, Linux/Unix Command Line
Mexico, Chihuahua, Mexico · Remote OK
Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2) Role Overview: The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Servic…
Skills: CyberArk Privilege Cloud, Windows Server Administration, Linux/Unix Command Line, TCP/IP, DNS
Nashville, Tennessee, United States · Remote OK
Who We Are Looking For When disasters strike, every moment matters. We are seeking empathetic, customer-focused Technical Support Representatives for a U.S.-based Disaster Response Program. You will be the first point of…
Skills: Customer Service, Technical Troubleshooting, Crisis Communication, CRM Systems, Ticketing Systems
Augusta, Georgia, United States · Remote OK
Who We Are Looking For When disasters strike, every moment matters. We are seeking empathetic, customer-focused Technical Support Representatives for a U.S.-based Disaster Response Program. You will be the first point of…
Skills: Customer Service, Technical Troubleshooting, Crisis Communication, CRM Systems, Ticketing Platforms
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The role involves assisting beneficiaries with account updates, plan information, and resolving billing or prescription claims issues. The advocate must maintain high call quality standards and ensure compliance with HIPAA and CMS regulations.
Candidates should have an Associate Degree, preferably in Healthcare, and at least 3 years of experience in a high-volume call center or customer service environment. Proficiency in Microsoft Office and the ability to handle complex customer needs with empathy and professionalism are required.
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
As a Member Services Advocate, you will be a part of a team that transforms customer service into Customer Care by delivering an amazing experience. You will assist beneficiaries with a wide range of critical services, which include but not limited to updating account information, providing plan information, resolving issues with utilization of the plan. Qualified candidates will have a strong desire to help people with strong customer care skills, attention to detail, and highly organized.
As our customers share concerns and provide us with valuable feedback, your ability to recognize and complete the steps necessary to meet their needs will leave a permanent, lasting impression of the passion you have for helping them be at their best. We make sure our customers are not alone when it comes to understanding their benefits and they will rely on you to advocate for them as you would your own family member. In addition to the keys to success identified above that you will bring with you to the team, you will need to demonstrate the following abilities:
Monthly Goals:
Delivering business transformation through AI-enabled BPM: measurable results, human expertise.
Helpware is built to help the world’s most innovative brands scale faster, smarter, and more sustainably. We combine the precision of AI-enabled BPM with the dedication of world-class teams to deliver measurable results across customer experience, technology, and growth marketing. Our approach is simple: the right people, the right process, powered by the right technology, working seamlessly to transform your business.
Offices: 110 W Vine St, 5th Floor Ste 17, Lexington, Kentucky 40507, US · 548 Market St, San Francisco, California 94104-5401, US · Kiev, Ukraine 04070, UA · 26th McKinley Parkway, Metro Manila, Taguig 1630, PH · Avenida de las Américas 1254, 16th floor, Guadalajara, Jalisco 44610, MX
Delivering business transformation through AI-enabled BPM: measurable results, human expertise.
Helpware is built to help the world’s most innovative brands scale faster, smarter, and more sustainably. We combine the precision of AI-enabled BPM with the dedication of world-class teams to deliver measurable results across customer experience, technology, and growth marketing. Our approach is simple: the right people, the right process, powered by the right technology, working seamlessly to transform your business.
Offices: 110 W Vine St, 5th Floor Ste 17, Lexington, Kentucky 40507, US · 548 Market St, San Francisco, California 94104-5401, US · Kiev, Ukraine 04070, UA · 26th McKinley Parkway, Metro Manila, Taguig 1630, PH · Avenida de las Américas 1254, 16th floor, Guadalajara, Jalisco 44610, MX
