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Skills: PPAP, Root Cause Analysis, FMEA, 8D, Six Sigma
HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and con…
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A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to …
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A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to …
A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to …
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Full-time
bachelor degree
Employee discounts on Harman and Samsung products, Training opportunities through HARMAN University, Wellness benefits, Be Brilliant employee recognition and rewards program
Posted 14d ago
~40 hrs/week
Responsibilities
The Customer Liaison Quality Engineer resolves quality issues resulting from design or manufacturing discrepancies by working with multifunctional teams and customers. Responsibilities include managing field containment, reporting quality metrics, and leading problem-solving efforts using modern quality tools.
Requirements
Requires a Bachelor's degree in Electrical or Mechanical Engineering and 3-5 years of experience with automotive electronics. Proficiency in PPAP, problem-solving methodologies, and English communication is essential.
Full job description
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
• Engineer audio systems and integrated technology platforms that augment the driving experience • Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence • Advance in-vehicle infotainment, safety, efficiency, and enjoyment
About the Role
The Customer Liaison Quality Engineer will work with our customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.
Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service) to drive resolution for product complaints.
Flawless launch responsibility overall quality performance of the product we deliver to our customers.
What You Will Do
Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.
Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance. Prepare presentations from quality data for reviews by both Harman and customer management groups.
Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.
Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.
Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes. Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten).
Liaison between Customer and Harman. Coordinates activities of internal and external resources. Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems.
Assist internal and external contacts to resolve product and process problems. Investigate and solve manufacturing-related problems.
Continuous communication with design and engineering team during early and launch stages and also leader for Root Cause analysis and PCAs for Launch issues and SOP+90
Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.
Assure customer specific requirements are implemented.
Perform Ppk – Cpk studies.
PPAP or any other customer approval documentation for new products
Continuous updating customers portals according to requirements
Safe lunch Plan coordination activities
PSO coordination activities
Champion continuous improvement efforts. Researches, recommends, implements and administers new and/or existing quality assurance processes.
Complete other projects and activities as assigned
Participates and provides support related with quality systems management, objectives, targets and programs.
Minimum education: Bachelor’s degree, with a preference for Electrical or Mechanical Engineering
Minimum 3-5 years experience with automotive electronics. Audio and/or infotainment preferred
PPAP
Practical problem solving
English 90%
MSA
Excellent interpersonal, organizational, verbal and written communication skills
Customer specific requirements (applicable).
Bonus Points if You Have
Skilled in Microsoft Office including Word, Excel, Visio and PowerPoint
Manufacturing discipline
Electronics Knowledge
ISO 14001 and IATF 16949 Experience
Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt
Ability to specify, develop and operate specialized equipment used for product analysis.
Strong computer background with ability to calculate and analyze data, generate reports
SPC
APQP
PFMEA
Basic Knowledge of electricity
Yellow Belt
For Customer Ford
Knowledge of Customer Specifics Requirements that includes: SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Global 8D, MSA, WERS, Ford Trainings in FSLI, GSDB Token, FSCD Service PPAP
For Customer GM
Knowledge of Customer Specifics Requirements that includes: SQMS, SCMS, Covisint, 5 Phases, SPPS, Implementation of EPC, EWO, TWO
For Customer Stellantis
Knowledge of Customer Specifics Requirements that includes: Esupplier Connect website, CQMS, EBSC, 3CPR, AUROS, APQ Supplier Reports, GIM, beStandard, NCT.
For Customer Toyota
Knowledge of Customer Specifics Requirements that includes: SQAM, SKPI, QIMS, A3 Reports, PCR
For Customer Subaru
Knowledge of Customer Specifics Requirements that includes: Customer Portal, A3 Reports, PCR, PRC,
For Customer Kia/Hyundai
Knowledge of Customer Specifics Requirements that includes: Customer Portal, ISIR, VATZ, 2 Panel – 3 Panel, 4Ms
For Customer BMW
Knowledge of Customer Specifics Requirements that includes: Customer Portal B2B, LPKM, PPM, 8D, IPQ, Part Quality and Production
For Mercedes
Knowledge of Customer Specifics Requirements that includes: Daimler Supplier Portal, Argus, Certus, DocMaster, PIA, SQMS, START
What We Offer
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
“Be Brilliant” employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development
#LI-EB1
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
HARMAN designs and manufactures consumer and professional audio products, automotive electronics and audio systems.
Industry
Computers and Electronics Manufacturing
Company size
10,001+ employees
Founded
1980
Headquarters
Stamford, Connecticut
LinkedIn followers
616,994
Total funding
$4M
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
Offices: 400 Atlantic St, Stamford, Connecticut 06901, US · Garching, DE · Mountain View, California, US · 8500 Balboa Blvd, Los Angeles, California 91329, US · Amsterdam, NL
HARMAN designs and manufactures consumer and professional audio products, automotive electronics and audio systems.
Industry
Computers and Electronics Manufacturing
Company size
10,001+ employees
Founded
1980
Headquarters
Stamford, Connecticut
LinkedIn followers
616,994
Total funding
$4M
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
Offices: 400 Atlantic St, Stamford, Connecticut 06901, US · Garching, DE · Mountain View, California, US · 8500 Balboa Blvd, Los Angeles, California 91329, US · Amsterdam, NL