ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Grounds maintenance, Cleaning, Trash removal, Customer service, Minor repairs
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Plumbing, Carpentry, Electrical maintenance, Painting and decorating, Building maintenance
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Plumbing, Carpentry, Electrical maintenance, Painting and decorating, Health and safety compliance
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Employee relations, Human resources, Workplace investigations, Performance management, Employment law
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Sr Maintenance Supervisor - Preserve at Westfields
Chantilly, Virginia, United States · On-site
$41/hr–$50/hr
Senior$6.3B raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property maintenance, Budgeting, Team management, Preventative maintenance, Vendor management
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Plumbing, Carpentry, Electrical maintenance, Painting and decorating, Building maintenance
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Building maintenance, HVAC maintenance, Property management, Preventative maintenance, Budgeting
Hilton Head, South Carolina, United States · On-site
$22/hr–$24/hr
Mid level$6.3B raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Maintenance, Repair, Troubleshooting, Preventative maintenance, Make-ready process
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Resident Services Coordinator - Axle, Coppins Well, The Danforth, & Pratt Park
Seattle, Washington, United States · On-site
$24/hr–$28/hr
Entry level$6.3B raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Preventative maintenance, Appliance repair, Building maintenance, Make-ready process, Work order management
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Charlotte, North Carolina, United States · On-site
$22/hr–$25/hr
Mid level$6.3B raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
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Full-time
high school
Posted 10d ago
~40 hrs/week
Responsibilities
The Assistant Manager coordinates leasing activities and assists the Community Manager in daily operations to meet revenue, occupancy, and resident retention goals. They also oversee on-site inquiries, manage tenancy documentation, and ensure the community meets company standards for appearance and service.
Requirements
Candidates must have experience in driving leasing or sales performance and managing operations, including P&L and budget monitoring. Proficiency in Microsoft Office and property operations software, along with a detailed knowledge of landlord/tenant legislation, is required.
Full job description
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.
JOB DESCRIPTION
Key Role Responsibilities
Acts as a role model at all times by demonstrating the core values.
Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.
Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
Uses the Company’s property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date.
Actively seeks interaction with residents to proactively seek to improve service delivery.
Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
Ensures advertising and promotional activities are effectively implemented.
Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.
Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure.
Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
Works with the Community Manager to engage and motivate the team to achieve leasing and occupancy targets.
Assists the Community Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addresses performance if required.
Assists the Community Manager with ensuring on-site team’s understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Company’s policies and procedures.
Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.
Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities.
Acts up covering the Community Manager responsibilities’ in his or her absence, ensuring work is organised and executed in line with Greystar expectations.
Participates where required in an on call roster to provide out of hours emergency support for the Community.
Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
Knowledge & Qualifications
Good level of general education.
Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
Proficiency in using property operations software. Training will however, be provided.
Experience & Skills
Essential:
Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
Detailed knowledge of Landlord/Tenant Legislation
A strong team player but capable of working autonomously and taking ownership.
Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
Fluent English verbal and written communication skills.
Excellent organisation skills with the ability to multi task and prioritise.
Numerical skills necessary to complete the above activities.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Desirable:
Demonstrable ability to coach and mentor team members.
Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
A knowledge and understanding of UK Health and Safety policies
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies.
Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.
Supported by a global team of 28,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
Privacy Policy: https://www.greystar.com/privacy
DMCA: https://www.greystar.com/terms-of-use#Copyright%20Infringement%20Policy
Offices: 465 Meeting St, Suite 500, Charleston, South Carolina 29403, US · 2525 E Camelback Rd, Suite 500, Scottsdale, Arizona 85016, US · 600 E Las Colinas Blvd, Ste 2100, Irving, TX 75039, US · 401 E Jackson St, Suite 3300, Tampa, Florida 33602, US · 1545 Peachtree St NE, Suite 700, Atlanta, Georgia 30309, US
Property Management ServicesInvestment Management Servicesand Development and Construction ServicesResidentialBuilding MaterialPropTechRentalProperty ManagementReal EstateProperty Development
Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies.
Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.
Supported by a global team of 28,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
Privacy Policy: https://www.greystar.com/privacy
DMCA: https://www.greystar.com/terms-of-use#Copyright%20Infringement%20Policy
Offices: 465 Meeting St, Suite 500, Charleston, South Carolina 29403, US · 2525 E Camelback Rd, Suite 500, Scottsdale, Arizona 85016, US · 600 E Las Colinas Blvd, Ste 2100, Irving, TX 75039, US · 401 E Jackson St, Suite 3300, Tampa, Florida 33602, US · 1545 Peachtree St NE, Suite 700, Atlanta, Georgia 30309, US
Property Management ServicesInvestment Management Servicesand Development and Construction ServicesResidentialBuilding MaterialPropTechRentalProperty ManagementReal EstateProperty Development