Acme, Michigan, United States · On-site
PBX is a pivotal part of the resort as it is providing the first impression for internal and external guests over the phone. Strong communication skills and the ability to handle many types of situations is necessary. ES…
Skills: Customer Service, Switchboard Operation, Communication Skills, Data Entry, Microsoft Word
Acme, Michigan, United States · On-site
SUMMARY Responsible for the daily preparation of food items on the hot line, cold line or in the bakery. ESSENTIAL DUTIES AND RESPONSIBILITIES Sets up station according to specific guidelines for area working Prepares al…
Skills: Professional Cooking, Knife Handling, Food Safety, Sanitation Procedures, Food Handling
Acme, Michigan, United States · On-site
SUMMARY Efficiently and safely operate and load all washing machines, operate dryers, sort laundry, and fold terry/linens. Provide service to guests and other departments. Maintain the cleanliness and order of the laundr…
Skills: Laundry Equipment Operation, Linen Sorting, Folding, Time Management, Organization
Acme, Michigan, United States · On-site
SUMMARY To hire, train, organize, schedule, and supervise the Stewarding staff to ensure that Stewarding duties for all functions are set and ready for execution, that all dish rooms are staffed according to business nee…
Skills: Staff Supervision, Budget Management, Sanitation Standards, Inventory Management, Scheduling
Acme, Michigan, United States · On-site
SUMMARY The Linen Porter is responsible for ensuring the timely delivery and collection of clean and soiled linens throughout the Resort property. This position will not only be transporting linens to various resort prop…
Skills: Driving, Inventory Management, Customer Service, Time Management, Communication
Acme, Michigan, United States · On-site
SUMMARY This position is responsible for checking in golfers, answering the phones, making tee time reservations, and assisting with pro shop retail sales. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet golfers and other gu…
Skills: Customer Service, Cash Handling, Point Of Sale Software, Tee Time Management, Retail Sales
Acme, Michigan, United States · On-site
SUMMARY Responsible for understanding and communicating knowledge of all services and products provided by Spa Grand Traverse, as well as greeting and assisting all spa guests with the utmost professionalism. Assists gue…
Skills: Customer Service, Appointment Scheduling, Cash Handling, Inventory Management, Multi-line Phone Systems
Acme, Michigan, United States · On-site
SUMMARY Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar by performing the following duties ESSENTIAL DUTIES AND RESPONSIBILITIES Provide quality products, excellent service and a friendly atmosphere …
Skills: Mixology, Customer Service, Cash Handling, MICROS POS System, Sanitation Standards
Acme, Michigan, United States · On-site
SUMMARY The Daily Revenue Clerk under the direction of the Resort Operations Controller is responsible for processing the Resort’s revenue audit on a nightly basis. Additionally, this position is accountable for re…
Skills: Revenue Audit, Financial Recording, Credit Card Processing, Microsoft Excel, Microsoft Word
Acme, Michigan, United States · On-site
SUMMARY Provide high level of guest service to guests of all retail outlets. Responsible for the maintenance of shops to include cleanliness, receiving, stocking, and general maintenance. ESSENTIAL DUTIES AND RESPONSIBIL…
Skills: Customer Service, Sales, Merchandising, Inventory Management, Basic Computer Skills
Acme, Michigan, United States · On-site
SUMMARY Serves meals to guests in their rooms by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Takes room service orders over telephone and relays orders to kitchen Carries all food and beverage …
Skills: Customer Service, Order Taking, MICROS Computer System, Time Management, Multi-tasking
Acme, Michigan, United States · On-site
SUMMARY To process the Resort’s revenue audit on a nightly basis. To maintain and record daily transactions incurred by various departments. To record and distribute daily statistics to proper departments and perso…
Skills: Revenue Audit, Financial Recording, Microsoft Excel, Microsoft Word, Credit Card Processing
Acme, Michigan, United States · On-site
SUMMARY This position will support the manager in all activities and staffing for The Den. It will assist the Lead Server in training staff to the quality of service expected and be responsible for 100% guest satisfactio…
Skills: Restaurant Management, Bar Management, In-Room Dining Supervision, Cost Control, Staff Training
Acme, Michigan, United States · On-site
SUMMARY To greet and welcome guests to outlet, assist in seating and maintaining organization and order within the restaurant ESSENTIAL DUTIES AND RESPONSIBILITIES Provide quality products, excellent service and a friend…
Skills: Customer Service, Guest Relations, MICROS Computer Systems, Reservation Management, Communication Skills
Acme, Michigan, United States · On-site
PM Shifts Needed: 2pm-10pm 3pm-11pm 4pm-12am SUMMARY This position transports guests and employees to specific locations designated by resort, i.e. condos on property, casino, airport, employee housing, etc. This positio…
Skills: Customer Service, Safe Driving, Conflict Resolution, Interpersonal Communication, Luggage Handling
Acme, Michigan, United States · On-site
SUMMARY Sort laundry and fold terry/linens. Provide service to guests and other departments. Maintain the cleanliness and order of the laundry facility. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a high level of work…
Skills: Laundry Operations, Sorting, Folding, Time Management, Communication Skills
Acme, Michigan, United States · On-site
PM Shifts: 2pm - 10pm 3pm - 11pm 4pm-12am SUMMARY This position is responsible for the smooth transition of hotel guests to the front desk at the time of their arrival, including, but not limited to greeting the guest by…
Skills: Customer Service, Conflict Resolution, Interpersonal Communication, Luggage Handling, Valet Parking
Acme, Michigan, United States · On-site
SUMMARY To provide the Banquet set up and service of assigned functions (ie; breakfast, lunch, dinner, hospitality suites and any other special services required). ESSENTIAL DUTIES AND RESPONSIBILITIES Executes food and …
Skills: Food And Beverage Service, Banquet Set-up, Cash Control, Sanitation And Safety, Customer Service
Acme, Michigan, United States · On-site
SUMMARY This position will serve internal/external guests through maintaining and cleaning the public and employee areas of the resort. It will make sure locker room areas and spa are fully stocked and have towels and re…
Skills: Housekeeping, Guest Service, Cleaning, Communication, Time Management
Acme, Michigan, United States · On-site
SUMMARY This position will be responsible for ensuring the guest room is clean, neat and sanitary for guests. Tasks include cleaning guest rooms, lobbies, elevators, hallways and other hotel facilities. ESSENTIAL DUTIES …
Skills: Cleaning, Guest Service, Communication Skills, Time Management, Teamwork
Acme, Michigan, United States • On-site
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The PBX Operator manages all incoming telephone calls, guest messages, and emergency situations to provide a positive first impression. Additional duties include handling wake-up calls, paging systems, and administrative filing for resort guests.
Candidates should have customer service experience and be proficient in basic Microsoft Office software and data entry. The role requires strong communication skills, the ability to work under pressure, and the physical ability to lift up to 25lbs.
PBX is a pivotal part of the resort as it is providing the first impression for internal and external guests over the phone. Strong communication skills and the ability to handle many types of situations is necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATION/EXPERIENCE
Customer service experience, switchboard experience a plus.
OTHER SKILLS AND ABILITIES
This position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).
TYPICAL PHYSICAL DEMANDS
Associate must be able to lift up to 25lbs, have good hearing and endure finger dexterity.
TYPICAL MENTAL DEMANDS
The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.
WORKING CONDITIONS
This position requires one to be indoors. Individual may have to cope with varying noise levels.
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
Where you don't commute to work, you commute to play. There's No Truer North.
Grand Traverse Resort and Spa, located near Traverse City, MI, along Lake Michigan’s Grand Traverse Bay, is one of the Midwest’s finest year-round resorts encompassing 900 acres and featuring nearly 600 rooms, suites, and condominiums, and 86,500 square feet of meeting space. The Resort is also home to 54 holes of championship golf including The Bear (a Jack Nicklaus signature course) and The Wolverine (a Gary Player signature course), a full-service spa and health club, a shopping gallery, restaurants and seasonal recreation. Call 800-236-1577 or 231-534-6000. Visit www.grandtraverseresort.com for more information.
Offices: 100 Grand Traverse Village Blvd, Acme, MI 49610, US
Where you don't commute to work, you commute to play. There's No Truer North.
Grand Traverse Resort and Spa, located near Traverse City, MI, along Lake Michigan’s Grand Traverse Bay, is one of the Midwest’s finest year-round resorts encompassing 900 acres and featuring nearly 600 rooms, suites, and condominiums, and 86,500 square feet of meeting space. The Resort is also home to 54 holes of championship golf including The Bear (a Jack Nicklaus signature course) and The Wolverine (a Gary Player signature course), a full-service spa and health club, a shopping gallery, restaurants and seasonal recreation. Call 800-236-1577 or 231-534-6000. Visit www.grandtraverseresort.com for more information.
Offices: 100 Grand Traverse Village Blvd, Acme, MI 49610, US
