Application Support Engineer (WCS & Warehouse Automation) - VISA SPONSORSHIP
Mascara, Mascara, Algeria · Hybrid
Mid levelVisa sponsorship
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Application Support, SQL, Relational Databases, C#, C++
Application Support Engineer (WCS & Warehouse Automation) - VISA SPONSORSHIP
Rabat, Rabat-Salé-Kénitra, Morocco · Hybrid
Mid levelVisa sponsorship
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Application Support, SQL, Relational Databases, C#, C++
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Algebra, Number Theory, Combinatorics, Geometry, LaTeX
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Algebra, Number Theory, Combinatorics, Geometry, LaTeX
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Competitive Mathematics, Proof-Based Reasoning, Algebra, Number Theory, Combinatorics
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Algebra, Number Theory, Combinatorics, Geometry, LaTeX
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Algebra, Number Theory, Combinatorics, Geometry, LaTeX
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Competitive Mathematics, Proof-based Reasoning, Algebra, Number Theory, Combinatorics
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Competitive Mathematics, Proof-Based Reasoning, Algebra, Number Theory, Combinatorics
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Algebra, Number Theory, Combinatorics, Geometry, LaTeX
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Competitive Mathematics, Proof-Based Reasoning, Algebra, Number Theory, Combinatorics
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Algebra, Number Theory, Combinatorics, Geometry, LaTeX
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Skills: Algebra, Number Theory, Combinatorics, Geometry, LaTeX
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Ferney-Voltaire, Auvergne-Rhône-Alpes, France · On-site
Senior+
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-perfo…
About Us Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build h…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Visa Sponsorship, Relocation Assistance
Visa sponsorship available
Posted 17h ago
~40 hrs/week
Responsibilities
The role involves serving as the primary contact for customers to diagnose and resolve software incidents within Warehouse Control Systems. Responsibilities include managing support tickets, performing remote and on-site interventions, and collaborating with development teams to implement corrective actions.
Requirements
Candidates need over 3 years of experience in application support with strong proficiency in SQL and OOP languages like C# or C++. A bachelor's degree in Computer Science or a related field and fluency in French are required.
Full job description
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
Our client is a leading industrial technology and engineering organization specializing in warehouse automation, logistics optimization, and digital supply chain solutions. Their teams design, deploy, and support software platforms that control and optimize complex warehouse operations for customers across multiple industries.
We are looking for an Application Support Engineer to help maintain and support Warehouse Control Systems (WCS) deployed in production environments. This role combines technical support, troubleshooting, incident management, software maintenance, and customer interaction. The ideal candidate enjoys solving technical issues, working directly with users, and ensuring mission-critical logistics systems operate reliably.
CONTRACT: Permanent (CDI)
LOCATION: Oullins/Lyon area, France (Hybrid)
PROCESS: 3 client interviews
NOTE: The client is open to sponsoring the visa and relocation
Key Responsibilities
Serve as the primary contact for customers requiring application support
Manage support tickets and ensure compliance with SLA commitments
Investigate, diagnose, and resolve software and system incidents
Perform remote troubleshooting and technical interventions
Implement corrective actions and temporary workarounds when needed
Collaborate with development and technical teams on complex issues
Maintain accurate documentation of incidents and resolutions
Coordinate on-site interventions when remote support is insufficient
Perform preventive maintenance and system audits at customer locations
Contribute to improving technical documentation and knowledge bases
3+ years of experience in application support, software maintenance, or technical support roles
Strong knowledge of SQL and relational databases
Experience with C#, C++, or object-oriented programming environments
Experience troubleshooting software applications in production environments
Understanding of Windows-based application ecosystems
Ability to analyze incidents and identify root causes
Fluent French (written and spoken)
Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related field
Related keywords
Warehouse Control SystemsWCSWarehouse AutomationLogistics OptimizationDigital Supply ChainSQLC#C++WindowsSLAIncident ManagementRoot Cause AnalysisProduction SupportSoftware MaintenanceIndustrial Technology
Gramian Consulting is your partner for accessing the engineering capabilities you need—delivered in the model that fits your business, from staff augmentation and talent recruiting to Build-Operate-Transfer (BOT). We combine the perspective of a software engineer, the rigor of a technical recruiter, and the vision of a business builder, so you get experts who understand your challenges and deliver results the right way. This blend is our signature advantage in providing top-quality services, fast and reliably.
Offices: Kumanovo, MK
Talent SolutionsTechnical RecruitingStaff AugmentationAI & Data Solutionsand BOT
Gramian Consulting is your partner for accessing the engineering capabilities you need—delivered in the model that fits your business, from staff augmentation and talent recruiting to Build-Operate-Transfer (BOT). We combine the perspective of a software engineer, the rigor of a technical recruiter, and the vision of a business builder, so you get experts who understand your challenges and deliver results the right way. This blend is our signature advantage in providing top-quality services, fast and reliably.
Offices: Kumanovo, MK
Talent SolutionsTechnical RecruitingStaff AugmentationAI & Data Solutionsand BOT