Greenwood Village, Colorado, United States · Hybrid
$75k–$95k/yr
As a leading technology service provider in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protec…
Skills: Technical Account Management, Client Relationship Management, Technical Communication, Solution Selling, Project Management
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The Technical Account Manager serves as a technical guide for clients, managing the relationship from onboarding through ongoing support and business reviews. They collaborate with technical teams to recommend solutions and coordinate the delivery of IT services.
Candidates need a 2 or 4-year degree or equivalent IT experience and must hold or obtain MS-900, AB-900, and ITIL certifications. Strong communication skills and the ability to translate technical information for non-technical audiences are essential.
As a leading technology service provider in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed in our mission.
The Technical Account Manager acts as a technical guide for Go West IT clients, playing an instrumental role in delivering comprehensive IT services and support. In collaboration with all internal teams, the Account Manager ensures execution from client onboarding to the ongoing management of the overall account relationship. Reporting to and working alongside the Client Success Manager, the person in this role requires a solution-oriented mindset with an ability to facilitate the exceptional delivery of services to our clients.
What you can expect from us:
Opportunity to be an integral part of an organization on the cutting edge of technical innovation, that is known for extraordinary results
A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
Mentorship, ongoing feedback, and a commitment to professional development with resources to learn, improve, and grow
Ability to work with a team of caring professionals who truly value teamwork
Educational assistance available to help you pursue education opportunities that can advance your career
Designated time off for training
A full-time, flexible schedule with the ability to work remotely 2-3 days per week
Competitive pay between $75,000 and $95,000 with comprehensive benefits that include paid time off, medical, dental, life, disability and 401K with generous matching
What we will expect from you:
The proficiency to collaborate with a very strong technical team, while simultaneously being able to communicate highly technical information to a non-technical audience
Solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally
Excellent listening, written and verbal communication skills
Consistent demonstration of Go West core values
Deeply caring about offering and delivering the best possible services and giving 100% effort with a sense of urgency
Project a professional image and strong business acumen during client interactions
Detail-focused personality with a penchant for organization and process, with very strong follow-up skills
Ability to prioritize and systematically address the needs of Go West’s prospective and existing clients, and ensure their needs are fully addressed
An understanding of the pace and demands associated with IT consulting
Ability to learn quickly, with a love of taking on new challenges
What you will be doing:
Field incoming referrals and inquiries from prospective clients
Conduct introductory and in-depth discovery meetings with prospective clients, research and collaborate with the technical team to recommend/present solutions
Solicit commitments, execute service agreements, and manage client onboarding process
Attend meetings with existing clients to understand their needs, research and collaborate with the technical team to recommend/present solutions in an inside sales capacity
Coordinate handoff of client requests and approved projects to the technical team, assist with project management and the ultimate delivery of services
Manage client relationships on an ongoing basis through regular customer touch points, business reviews, and by acting as the customer advocate
Assist with organizational initiatives to increase the number of managed endpoints, develop new service offerings, and improve process/service
Other duties as assigned by the Client Success Manager
Qualifications we require from you:
2 or 4-year degree or equivalent experience in IT
MS-900 Microsoft 365 Certified Fundamentals certification or AB-900: AI Workplace Fundamentals certification, or willingness to obtain AB-900 certification within the first 90 days of employment
ITIL 4/5 Foundation certification, or willingness to obtain ITIL (Version 5) certification within the first 90 days of employment
Authorization to work in the United States
Application deadline 7/20/2026
Empower People, Solve Problems, Protect Livelihoods
Go West IT is in the business of empowering people, solving problems, and protecting livelihoods. We succeed at this mission through the combination of highly skilled resources, robust managed services, and advanced cybersecurity solutions. As experts in our field, our proven process ensures you and your company feel secure about the role technology plays in your business and prepared to adapt to future changes in the technology landscape. Start your digital transformation today!
Offices: 7951 E Maplewood Ave, 260, Greenwood Village, Colorado 80111, US
Empower People, Solve Problems, Protect Livelihoods
Go West IT is in the business of empowering people, solving problems, and protecting livelihoods. We succeed at this mission through the combination of highly skilled resources, robust managed services, and advanced cybersecurity solutions. As experts in our field, our proven process ensures you and your company feel secure about the role technology plays in your business and prepared to adapt to future changes in the technology landscape. Start your digital transformation today!
Offices: 7951 E Maplewood Ave, 260, Greenwood Village, Colorado 80111, US
