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Global IT Communications logoGlobal IT Communications

Sales Development Rep

Los Angeles, California, United States · On-site

$28/hr–$32/hr

Mid level

Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Vision insurance Position Overview The Sales Development Representative (SDR) serves as the first point of conta…

Skills: Outbound sales, Lead generation, Cold calling, Appointment setting, CRM management

Global IT Communications logo

Sales Development Rep

Global IT Communications

Los Angeles, California, United States • On-site

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Mid level

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  • $28/hr–$32/hr
  • Full-time
  • 401(k), 401(k) matching, Performance bonus, Dental insurance, Health insurance, Paid time off
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The Sales Development Representative is responsible for generating qualified sales opportunities through outbound prospecting, cold calling, and lead nurturing. They will conduct discovery conversations to identify business challenges and schedule meetings for the sales team while maintaining accurate records in HubSpot.

Requirements

Candidates must have a minimum of 2 years of experience in outbound sales, lead generation, or inside sales. Proficiency in CRM platforms like HubSpot and strong verbal and written communication skills are required.

Full job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Position Overview
The Sales Development Representative (SDR) serves as the first point of contact for many prospective Global IT clients and plays a critical role in generating qualified sales opportunities. This individual is responsible for identifying, engaging, qualifying, and nurturing prospects through outbound outreach, inbound lead follow-up, and strategic relationship development.


Unlike traditional high-volume telemarketing roles, this position requires strong qualifying capabilities. The SDR is expected to develop meaningful conversations, build trust, uncover business challenges, and connect prospects with the appropriate subject matter experts within Global IT.


Success in this role requires exceptional organization, strong communication skills, the ability to keep prospects engaged, genuine curiosity, and the ability to understand business challenges before proposing solutions. The ideal candidate enjoys cold calling, relationship building, and managing multiple conversations simultaneously while maintaining detailed records within the company’s CRM.


Key Responsibilities

Lead Generation & Prospecting
· Generate qualified appointments and sales opportunities through outbound cold calling, email outreach, social selling, networking, and lead nurturing activities.
· Research target organizations and identify decision-makers across multiple industries and business verticals.
· Develop and maintain a pipeline of prospects using both company-provided leads and self-sourced opportunities.
· Re-engage inactive leads, former clients, and dormant opportunities to generate new business conversations.
· Conduct discovery conversations that identify business challenges, current technology environments, growth objectives, and decision-making processes.
Appointment Setting & Opportunity Development
· Schedule qualified discovery meetings for the sales team.
· Ensure appointments meet established qualification criteria before advancing opportunities.
· Gather accurate information regarding prospect needs, business priorities, budgets, technology concerns, and timelines.
· Maintain ongoing communication with prospects throughout the qualification process.
· Support the sales team by providing detailed notes and relevant prospect intelligence before meetings.
CRM & Sales Operations
· Maintain accurate and detailed records within HubSpot.
· Document all activities, conversations, discoveries, follow-up commitments, and next steps.
· Build and manage HubSpot sequences, workflows, tasks, and follow-up campaigns.
· Monitor lead progression and proactively identify opportunities requiring additional engagement.
· Maintain high standards of CRM data integrity and pipeline accuracy.
Collaboration & Client Experience
· Work closely with Sales, Operations, Technical Leadership, and Executive Leadership to ensure prospects are connected with the appropriate resources.
· Demonstrate a solution-oriented approach by identifying how Global IT's services can help solve business challenges.
· Communicate prospect feedback, market observations, and common client concerns to internal teams.
· Represent Global IT professionally and consistently in all interactions.



Additional Responsibilities
Perform all other duties and responsibilities as assigned, based on business needs and operational priorities.

Required Qualifications

· Minimum 2 years of experience in outbound sales, appointment setting, business development, inside sales, or lead generation.
· Experience using CRM platforms such as HubSpot, Salesforce, or similar systems.
· Strong verbal and written communication skills.
· Proven ability to manage multiple prospects and follow-up activities simultaneously.
· Excellent organizational and time-management skills.
· Comfortable making outbound cold calls daily.
· Proficiency with Microsoft 365 applications.

Preferred Qualifications

· Experience selling Managed IT Services, Cybersecurity, Cloud Solutions, Microsoft technologies, or other B2B technology services.
· Understanding of the managed services (MSP) business model.
· Knowledge of the B2B sales cycle.
· Experience working with executive-level decision makers.
Core Competencies
Relationship Building
· Establishes trust quickly, develops authentic connections, and creates a positive client experience from the first interaction.
Organization & Accountability
· Maintains detailed records, tracks commitments, follows through consistently, and manages multiple priorities effectively.
Communication Excellence
· Communicates professionally through phone, email, and virtual meetings while actively listening to understand client needs.
Consultative Selling
· Focuses on understanding business challenges and connecting prospects with the right solutions rather than delivering scripted sales pitches.
Persistence & Resilience
· Remains positive and focused despite rejection, adapting approaches while maintaining professionalism and enthusiasm.
Team Collaboration
· Works effectively across departments and leverages internal resources to deliver the best outcome for prospective clients.
Pathway for Advancement:

Successful Sales Development Representatives may advance into roles such as Account Executive, Business Development Manager, Sales Manager, or Strategic Account Manager, with opportunities to take on greater responsibility for client relationships, revenue generation, and business strategy.

Related keywords

Sales Development RepresentativeOutbound SalesLead GenerationCold CallingHubSpotCRMAppointment SettingB2BManaged IT ServicesCybersecurityCloud SolutionsMicrosoft 365Pipeline ManagementSocial SellingConsultative SellingInside Sales

About Global IT Communications

LinkedInVisit site

Securing the Future. Powering the Cloud. Leading Global IT Innovation.

Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2004
Headquarters
Whittier, CA
LinkedIn followers
3,315

About Global IT At Global IT, we believe strong relationships and a focus on our clients' success are the keys to delivering outstanding IT and Cloud services. For over 20 years, we've helped businesses of all sizes navigate the ever-changing world of technology—earning trust through deep technical expertise, dedicated teams, and a track record of delivering results. We've stayed in business this long for good reason: we’re adaptable, responsive, and efficient. Our mission is simple: to help our clients thrive in a fast-paced, technology-driven world. That means giving them access to the right tools and the most capable people to keep things running smoothly and securely. As a privately owned and financially sound company, we remain committed to being flexible, reliable, and easy to work with—just as we were when we started. Our core offerings include Managed IT (MSP) and Cloud services, and we’re proud to stand out in a competitive industry. Most of our clients choose long-term partnerships with us—1, 2, or 3+ years—with cost-effective renewal options. Our 99%+ annual client retention rate speaks for itself. We also provide specialized technology consulting across a wide range of projects, from infrastructure and system development to ERP solutions, custom software builds, billing system consolidation, and complex strategic initiatives. Behind the scenes, we rely on the best technology, systems, and partners. Our data centers in New York and Los Angeles boast 100% uptime, supported by diverse, multi-homed 10+ Gbps connections to leading fiber-optic networks. Proudly American, family-owned, and based in Los Angeles, Global IT is built on integrity, innovation, and a deep commitment to our clients' success.

Offices: 6720 Bright Ave, Whittier, CA 90601, US · 600 W 7th St, Los Angeles, California 90017, US · 165 Halsey Street., Newark, NJ 07102, US · 6717 Washington Avenue, WHITTIER, CA 90601, US · 5150 Wilshire Blvd, Los Angeles, California Wilshire, US

Managed IT ServicesTechnical ServicesCloud and ColocationBusiness Dedicated Internet Access fromHosted ExchangeFirewallIntrenet SecurityWeb HostingManaged ServersVM's
View all jobs at Global IT Communications

About Global IT Communications

LinkedInVisit site

Securing the Future. Powering the Cloud. Leading Global IT Innovation.

Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2004
Headquarters
Whittier, CA
LinkedIn followers
3,315

About Global IT At Global IT, we believe strong relationships and a focus on our clients' success are the keys to delivering outstanding IT and Cloud services. For over 20 years, we've helped businesses of all sizes navigate the ever-changing world of technology—earning trust through deep technical expertise, dedicated teams, and a track record of delivering results. We've stayed in business this long for good reason: we’re adaptable, responsive, and efficient. Our mission is simple: to help our clients thrive in a fast-paced, technology-driven world. That means giving them access to the right tools and the most capable people to keep things running smoothly and securely. As a privately owned and financially sound company, we remain committed to being flexible, reliable, and easy to work with—just as we were when we started. Our core offerings include Managed IT (MSP) and Cloud services, and we’re proud to stand out in a competitive industry. Most of our clients choose long-term partnerships with us—1, 2, or 3+ years—with cost-effective renewal options. Our 99%+ annual client retention rate speaks for itself. We also provide specialized technology consulting across a wide range of projects, from infrastructure and system development to ERP solutions, custom software builds, billing system consolidation, and complex strategic initiatives. Behind the scenes, we rely on the best technology, systems, and partners. Our data centers in New York and Los Angeles boast 100% uptime, supported by diverse, multi-homed 10+ Gbps connections to leading fiber-optic networks. Proudly American, family-owned, and based in Los Angeles, Global IT is built on integrity, innovation, and a deep commitment to our clients' success.

Offices: 6720 Bright Ave, Whittier, CA 90601, US · 600 W 7th St, Los Angeles, California 90017, US · 165 Halsey Street., Newark, NJ 07102, US · 6717 Washington Avenue, WHITTIER, CA 90601, US · 5150 Wilshire Blvd, Los Angeles, California Wilshire, US

Managed IT ServicesTechnical ServicesCloud and ColocationBusiness Dedicated Internet Access fromHosted ExchangeFirewallIntrenet SecurityWeb HostingManaged ServersVM's
View all jobs at Global IT Communications

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