Paris, Ile-de-France, France · Remote OK
$77k–$110k/yr
About GRI GRI is the independent global standard setter for sustainability impact reporting. GRI provides the world’s most widely used sustainability reporting standards and works with businesses, regulators, investors, …
Skills: Commercial Leadership, Digital Transformation, Business Development, Customer Engagement, Strategic Partnerships
São Paulo, São Paulo, Brazil · Hybrid
Venha construir o futuro com o GRI Institute! No GRI Institute, somos movidos por propósito: conectar líderes globais e criar pontes entre diferentes mercados, indústrias e culturas. Nosso time atua na linha de frente da…
Skills: End-to-end Recruitment, Executive Search, Sourcing, Talent Mapping, People Analytics
Campinas, São Paulo, Brazil · On-site
Venha construir o futuro com o GRI Institute! No GRI Institute, somos movidos por propósito: conectar líderes globais e criar pontes entre diferentes mercados, indústrias e culturas. Nosso time atua na linha de frente da…
Skills: Digital Marketing, CRM, Growth Marketing, Performance Analysis, Marketing Automation
São Paulo, São Paulo, Brazil · On-site
Come build the future with the GRI Institute! At the GRI Institute, we are driven by purpose: to connect global leaders and build bridges across markets, industries, and cultures. Our team operates at the forefront of in…
Skills: B2B Sales, Closing, Lead Generation, Pipeline Building, Cold Calling
Delhi, India · On-site
Come build the future with the GRI Institute! At the GRI Institute, we are driven by purpose: to connect global leaders and build bridges across markets, industries, and cultures. Our team operates at the forefront of in…
Skills: New Business Sales, B2B Sales, Outbound Strategy, Cold Calling, Cold Emailing
Paris, Ile-de-France, France • Remote OK
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Lead the commercial growth and digital transformation of GRI's global market-facing services, including learning programs and digital tools. Drive sustainable revenue growth and implement a data-driven, customer-centric operating model to scale international reach.
Requires approximately 10 years of senior leadership experience in commercial or digital roles with a proven track record of scaling international services. A bachelor's degree is required, with a strong understanding of the sustainability and ESG reporting ecosystem.
About GRI
GRI is the independent global standard setter for sustainability impact reporting. GRI provides the world’s most widely used sustainability reporting standards and works with businesses, regulators, investors, civil society organizations, and other stakeholders to advance transparency, accountability, and sustainable development.
Through a multi-stakeholder process, GRI develops standards that reflect global best practice and public interest. With staff in more than 20 countries, we combine global perspective with local relevance, supporting long-term value creation for organizations and society.
As sustainability reporting expectations continue to evolve — including increased digitalization, AI-enabled services, interoperability initiatives, and growing demand for implementation support — GRI is expanding and modernizing how it delivers value to organizations and practitioners globally.
About the role
The Director - Commercial and Digital will lead commercial growth, customer engagement, and digital transformation across GRI’s global market-facing services, combining strong commercial leadership, digital experience, and an international perspective.
This role is focused on strengthening and scaling GRI’s portfolio of offerings, including learning and training programmes, practitioner services, digital tools, licensing, partnerships, as well as developing new products. The Director leads GRI toward a more digitally enabled, data-driven, and customer-centric operating model.
The Director leverages strong commercial leadership experience, including demonstrated success growing and scaling international services, digital platforms, or customer-facing business lines. They will understand how digitalization, strategic partnerships, AI-enabled tools, customer analytics, and user-centric service design can strengthen market reach, customer engagement, operational effectiveness, and long-term sustainability.
The role requires a leader who combines strong business acumen with collaborative leadership and a clear understanding of the evolving sustainability and reporting ecosystem.
Responsibilities
Commercial growth and business development
Lead the development and execution of GRI’s commercial and digital growth strategy.
Drive sustainable revenue growth across GRI’s portfolio of learning, training, practitioner support, and digital services.
Develop scalable commercial models that support both organizational impact and long-term financial sustainability.
Oversee global business development efforts, including strategic partnerships, channel development, customer acquisition, and expansion opportunities.
Identify and develop new revenue-generating opportunities, including digital services, subscriptions, platform-based offerings, and strategic collaborations.
Develop and oversee sales strategies, pipeline management, customer segmentation, and account growth approaches.
Ensure commercial activities are informed by market demand, customer insights, and measurable return on investment.
Digital scaling and innovation
Lead the continued digitalization and scaling of GRI’s customer-facing services and delivery models.
Oversee the evolution of digital platforms supporting learning, customer engagement, implementation support, and practitioner collaboration.
Develop and oversee a digital marketing function
Develop strategic digital partnerships that strengthen reach, accessibility, scalability, and innovation capacity.
Explore opportunities to leverage AI-enabled services, automation, analytics, personalization, and digital support tools to improve user experience and operational efficiency.
Drive innovation in how standards-related services and implementation support are delivered globally.
Ensure digital investments and initiatives are aligned with measurable customer value and business outcomes.
Sales, customer experience, and key client services
Oversee sales, customer success, CRM, and key account management functions across GRI’s services ecosystem.
Support the strengthening of client relationships, including with large reporting organizations, training partners, consultants, and ecosystem stakeholders.
Develop high-quality customer engagement and retention strategies focused on long-term value creation and customer satisfaction.
Build a data-driven and user-centric customer experience across all market-facing services.
Ensure customer feedback and usage data directly inform service development and prioritization.
Education, training, and practitioner services
Oversee and support the growth and modernization of GRI’s global portfolio of certified training programs, e-learning platforms, practitioner and community programmes.
Ensure programs are globally scalable, commercially sustainable, operationally effective, and responsive to market needs.
Identify opportunities to strengthen digital delivery, accessibility, engagement, and partner-enabled growth.
Data, analytics, and performance management
Embed a data-driven culture across commercial and digital functions.
Refine KPIs, dashboards, and reporting frameworks to track commercial performance, customer engagement, digital adoption, growth, and return on investment.
Use customer insights, market intelligence, analytics, and performance data to support strategic decision-making and prioritization.
Oversee market research and competitive analysis related to sustainability reporting, digital services, customer needs, and emerging trends.
Support organizational agility through evidence-based planning, monitoring, evaluation and learning.
Leadership and organizational collaboration
Together with the team, drive the redesign of the commercial and digital function in line with future needs.
Lead multidisciplinary teams across commercial services, digital products, customer engagement, learning, and partnerships.
Foster a collaborative and high-performance culture focused on innovation, accountability, growth, and continuous learning.
Work closely with standards, policy, communications, partnerships, finance, and operational teams to support integrated organizational delivery.
Deliver on GRI’s organizational strategy as a member of the Leadership Team.
Requirements
Work experience
Approximately 10 years of senior leadership experience in commercial, digital, business development, customer engagement, or service-oriented roles.
Demonstrated success scaling international digital services, learning ecosystems, platforms, subscription models, or customer-facing business lines.
Strong commercial acumen with proven experience driving growth, revenue development, and market expansion.
Significant experience leading digital transformation and digitally enabled service delivery, including digital marketing and digital platforms.
Experience developing and managing strategic digital partnerships and growth collaborations.
Proven experience leading sales, customer success, CRM, and key account management functions.
Strong understanding of customer acquisition, retention, lifecycle management, and ROI-focused commercial performance.
Experience using data analytics, customer insights, and market intelligence to drive business decisions and service innovation.
Understanding of sustainability, ESG, reporting, disclosure, standards-setting, assurance, or related markets.
Experience leading cross-functional teams and organizational change initiatives in international and complex environments.
Knowledge and abilities
Bachelor’s degree required in business, technology, sustainability, management, education, or a related field; advanced degree preferred.
Strong strategic and commercial mindset.
Demonstrated ability to scale digitally enabled services and organizations internationally.
Strong understanding of digital business models and customer-centric service design.
Data-driven decision-maker with strong analytical capabilities.
Strong relationship-building, negotiation, and partnership development skills.
Excellent leadership and stakeholder management capabilities.
Entrepreneurial, adaptable, and execution-oriented approach.
Ability to balance mission orientation with commercial sustainability and growth objectives.
What we offer
Location: Remote (candidates must have an existing valid permit to work in the location they are based)
Work hours: Full-time (40hrs/week)
Contract type: 1-year fixed-term contract with possibility for extension
Start date: ASAP
Salary: € 77,298 - € 109,505 per annum on full-time basis (Europe-based range)
Generous leave allowance.
Access to the GRI Academy.
The application deadline for this position is 14 August 2026 at 12:00 (noon) CET. Applications received after this date will not be considered.
We aim to create a recruitment process that champions diversity, equity, and inclusion, ensuring all candidates have equal opportunities and are evaluatedbasedon their unique skills and experiences. If you need any support or adjustments during the application process, please reach out to us.
We are the provider of the world’s most widely used standards for sustainability reporting – the GRI Standards
Global Reporting Initiative (GRI) is the independent nonprofit organization that is the architect of the common global language to assess and report on environmental, social and economic impacts. GRI provides standards, tools and training that empower organizations of all sizes to create sustainable, long-term value and unlock positive change in the world. For over 25 years, GRI has led a global multi-stakeholder process to develop and refine rigorous yet practical approaches to sustainability reporting, which meet the needs of all stakeholders. The GRI Standards, the world’s most widely-used sustainability reporting framework, provide the building blocks for transparent reporting on impacts.
Offices: Mauritskade 64, Amsterdam, North Holland 1092 AD, NL
We are the provider of the world’s most widely used standards for sustainability reporting – the GRI Standards
Global Reporting Initiative (GRI) is the independent nonprofit organization that is the architect of the common global language to assess and report on environmental, social and economic impacts. GRI provides standards, tools and training that empower organizations of all sizes to create sustainable, long-term value and unlock positive change in the world. For over 25 years, GRI has led a global multi-stakeholder process to develop and refine rigorous yet practical approaches to sustainability reporting, which meet the needs of all stakeholders. The GRI Standards, the world’s most widely-used sustainability reporting framework, provide the building blocks for transparent reporting on impacts.
Offices: Mauritskade 64, Amsterdam, North Holland 1092 AD, NL
