San Antonio, Texas, United States · Remote OK
$43k–$54k/yr
Job DetailsJob Location: San Antonio, TX 78248Position Type: Full TimeEducation Level: High SchoolSalary Range: $42,500.00 - $53,500.00 Salary/yearTravel Percentage: NoneJob Shift: DayJob Category: Information Technology…
Skills: Technical support, Troubleshooting, Hardware maintenance, Software configuration, Active Directory
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The IT Support Specialist serves as the primary point of contact for technical support, troubleshooting hardware and software issues for employees nationwide. They are also responsible for managing user accounts, deploying company equipment, and maintaining accurate inventory records.
Candidates must have a high school diploma and at least one year of relevant technical support or customer service experience. Strong troubleshooting abilities and proficiency with Microsoft 365 and Active Directory are essential for success in this role.
Job DetailsJob Location: San Antonio, TX 78248Position Type: Full TimeEducation Level: High SchoolSalary Range: $42,500.00 - $53,500.00 Salary/yearTravel Percentage: NoneJob Shift: DayJob Category: Information TechnologyAt GFS Home Loans, technology keeps our business moving. As an IT Support Specialist, you'll be the first point of contact for employees across the country who need technical assistance. You'll help resolve day-to-day technology issues, support new employee onboarding, maintain company equipment, and ensure our team has the tools they need to succeed.
Serve as the first point of contact for technical support requests via phone, email, Microsoft Teams, and the help desk ticketing system.
Troubleshoot hardware, software, operating system, printer, and peripheral issues.
Resolve password resets, account lockouts, and user access requests.
Assist employees with Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
Provide remote support for employees working from branch offices and home offices across the country.
Account & Device Management
Create, modify, and disable user accounts in Active Directory and Microsoft 365.
Prepare, image, configure, and deploy laptops and desktop computers.
Set up mobile devices, monitors, docking stations, printers, and other IT equipment.
Assist with employee onboarding and offboarding by preparing technology and recovering company assets.
Maintain accurate inventory records for company hardware and software licenses.
Install and configure desktop applications and approved software.
Perform routine system updates and workstation maintenance.
Assist with basic network connectivity and VPN troubleshooting.
Escalate complex issues to remote support while documenting all troubleshooting performed.
Contribute to IT documentation and knowledge base articles.
Deliver exceptional customer service while meeting service level expectations.
Communicate technical concepts clearly to non-technical users.
Follow up with users to ensure issues are fully resolved.
Identify recurring issues and recommend process improvements.
QualificationsRequired
High school diploma or equivalent.
One year of customer service or technical support experience, or an equivalent combination of education and experience.
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Professional, patient, and service-oriented attitude.
Preferred
Associate's degree in Information Technology, Computer Science, or related field.
CompTIA A+, Network+, or similar certification.
Experience supporting Windows 10/11 environments.
Working knowledge of Microsoft 365.
Experience with Active Directory user management.
Familiarity with help desk ticketing systems.
Basic understanding of TCP/IP networking, Wi-Fi, and VPN connectivity.
Experience providing remote desktop support.
Experience with some or all of the following is preferred:
Microsoft Windows 10/11
Microsoft 365
Outlook
Remote support software
VPN connectivity
Desktop and laptop hardware
Printers and multifunction devices
Basic networking concepts
Help desk ticketing systems
Enjoys helping people solve technology problems.
Takes ownership of issues until they're resolved.
Learns quickly and enjoys expanding their technical knowledge.
Communicates professionally with employees at all levels of the organization.
Thrives in a collaborative, team-oriented environment.
Maintains confidentiality and professionalism when handling sensitive information.
Why Join GFS Home Loans?
At GFS Home Loans, technology plays a critical role in supporting our nationwide mortgage operations. Our IT team is valued as a business partner, not just a support function. You'll have the opportunity to work with modern technologies, develop new skills, and grow your career in an environment that encourages continuous learning and professional development.
Whether you're looking to build a career in systems administration, cybersecurity, networking, or cloud technologies, this position provides an excellent foundation for long-term growth.
Compensation & Benefits
Salary: $42,500 to $53,500 annually, depending on experience and qualifications
Comprehensive medical, dental, and vision insurance
401(k)
Paid Time Off and company holidays
Opportunities for career advancement within the IT department
2822 N. Loop 1604 W. Suite 101 San Antonio, Texas 78248 Equal Housing Lender NMLS #35960
GFS Home Loans is a DBA of Right Start Mortgage, Inc., NMLS ID# 35960 – visit Consumer Access - Company (nmlsconsumeraccess.org) to see all state licenses and locations. Corporate location and additional disclosures: 2822 N. Loop 1604 West, Suite 101, San Antonio, TX 78248. Phone: 800-520-5626. AL - License No, 23424, AZ - Mortgage Banker License #BK - 0905721, Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act, CO - Regulated by the Division of Real Estate, FL- License # MLD2485, GA -Residential Mortgage License #35960, ID - License #MBL-2080035960, IN - License Number #66891, Iowa - License Number #2024-0161, KS - Mortgage Company License # MC.0026690, KY - Mortgage Company Licensee – License # MC829663, LA - Residential Mortgage Lending Licensee, MS - Licensed by the MS Department of Banking and Consumer Finance, MT - License Number #35960, Nebraska - Nebraska Mortgage Banker License, NM - Mortgage Loan Company License, NV - License #4256, OH - RM 805107. OR - ML - 1434, OK - #ML016195, OR - Mortgage Lending Licensee – License # ML-1434, SC - #MLS35960 OTN#1, TN - License #35960, WA - KS - Licensed Mortgage Company #MC.0026690 - Consumer Loan Company License CL-35960. Some products may not be available in all states. This is not a commitment to lend. Equal Housing Lender. https://www.gfshomeloans.com/legal Legal Disclosure: https://www.gfshomeloans.com/legal Privacy Policy: https://www.gfshomeloans.com/privacy-policy
Offices: 2822 N Loop 1604 West, Suite 101, San Antonio, TX 78248, US
2822 N. Loop 1604 W. Suite 101 San Antonio, Texas 78248 Equal Housing Lender NMLS #35960
GFS Home Loans is a DBA of Right Start Mortgage, Inc., NMLS ID# 35960 – visit Consumer Access - Company (nmlsconsumeraccess.org) to see all state licenses and locations. Corporate location and additional disclosures: 2822 N. Loop 1604 West, Suite 101, San Antonio, TX 78248. Phone: 800-520-5626. AL - License No, 23424, AZ - Mortgage Banker License #BK - 0905721, Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act, CO - Regulated by the Division of Real Estate, FL- License # MLD2485, GA -Residential Mortgage License #35960, ID - License #MBL-2080035960, IN - License Number #66891, Iowa - License Number #2024-0161, KS - Mortgage Company License # MC.0026690, KY - Mortgage Company Licensee – License # MC829663, LA - Residential Mortgage Lending Licensee, MS - Licensed by the MS Department of Banking and Consumer Finance, MT - License Number #35960, Nebraska - Nebraska Mortgage Banker License, NM - Mortgage Loan Company License, NV - License #4256, OH - RM 805107. OR - ML - 1434, OK - #ML016195, OR - Mortgage Lending Licensee – License # ML-1434, SC - #MLS35960 OTN#1, TN - License #35960, WA - KS - Licensed Mortgage Company #MC.0026690 - Consumer Loan Company License CL-35960. Some products may not be available in all states. This is not a commitment to lend. Equal Housing Lender. https://www.gfshomeloans.com/legal Legal Disclosure: https://www.gfshomeloans.com/legal Privacy Policy: https://www.gfshomeloans.com/privacy-policy
Offices: 2822 N Loop 1604 West, Suite 101, San Antonio, TX 78248, US