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Sr. Associate - S&P - Procurement Ops

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

In this role, you will be responsible for supporting end‑to‑end procurement operations by closely collaborating with internal teams, suppliers, and cross‑functional stakeholders. You will work to understand business requirements, ensure timely availability of materials and services, and contribute to efficient and compliant procurement processes.

Responsibilities

• Create and manage Purchase Orders (POs); expedite deliveries and manage all post‑PO activities.
• Handle procurement of IT hardware such as Printers, Scanners, Multifunction Devices (MFDs), including vendor coordination, specifications verification, and warranty tracking.
• Support procurement of CISCO networking equipment (routers, switches, firewalls, access points), ensuring alignment with IT/Network teams on configurations and lead times.
• Coordinate with suppliers and OEM partners for quotes, technical clarifications, delivery commitments, and installation scheduling (where applicable).
• Plan inbound shipments, reschedule deliveries, and ensure materials/equipment meet demand timelines.
• Manage inventory counts, stock adjustments, warehouse coordination, and return-to-vendor logistics.
• Communicate forecasts, supply plans, and inventory positions to suppliers; ensure complete visibility of upcoming demand.
• Resolve supplier-related issues, complaints, quality concerns, and escalate risks through cross‑functional teams.
• Address invoice discrepancies, GRN issues, and payment queries with suppliers and internal Finance/AP teams.
• Provide regular updates to Sourcing teams on demand fluctuations, supply disruptions, and supplier performance metrics.
• Maintain procurement master data (item creation, category mapping, sourcing rules) in Oracle EBS / Oracle Cloud.
• Use ServiceNow for creating tickets, tracking escalations, and managing procurement-related service requests.
• Develop and publish dashboards and analytics reports using Power BI, Tableau, Cognos, and MS Excel.
• Analyze supplier performance, inventory levels, consumption patterns, and supply risks.
• Support demand forecasting, material planning, and expediting for critical items.
• Collaborate with warehouse teams to ensure proper handling/storage of IT assets and production materials.
• Drive continuous process improvement initiatives across procurement operations.
• Ensure compliance with operational KPIs, SLAs, audit guidelines, and documentation requirements.
• Support demand forecasting, supply planning, expediting, and warehouse coordination.
• Identify opportunities for process optimization and drive improvements.
• Ensure adherence to KPIs and SLAs across procurement operations.

Minimum Qualifications

• Bachelor’s degree in science, Commerce,Computers or Engineering.
• Excellent verbal and written communication (CEFR Level C1 or C2).
• Basic understanding of procurement, purchasing, and supply planning in a manufacturing environment.
• Hands‑on or end‑user experience with Oracle EBS or Oracle Cloud Procurement / Supply Chain modules.
• Working knowledge of ServiceNow or similar ticketing systems.
• Strong proficiency in MS Office (especially Excel and PowerPoint).
• Ability to work with reporting tools such as Power BI, Tableau, Cognos.
• Basic understanding of warehouse operations, inventory management, demand forecasting, and expediting.
• Proven operational experience in procurement, material planning, or supplier coordination.

Preferred Qualifications

• Prior customer service experience (chat/email/voice).
• Strong probing, analytical, and problem-solving skills.
• Ability to understand data trends and provide meaningful insights.
• Customer-centric approach with strong stakeholder management.

Flexible to work in night shifts.

Qualifications

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management

Certifications

Certified Procurement Professional (CPP) - International Institute for Procurement and Market Research (IIPMR)International Institute for Procurement and Market Research (IIPMR)

Required Skills

Business Process Management (BPM), Industrial Manufacturing Processes, Invoice Processing, Sourcing and Procurement

Language

English (Required), English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

S&P - Procurement Ops

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.