Clera home
·Dashboard

Jobs at GenoaBank (Now Hiring) — 4 open

GenoaBank logoGenoaBank

Lead Customer Service Representative/Lead Bank Teller

Toledo, Ohio, United States · On-site

Mid level

Lead Customer Service Representative/Lead Bank Teller | Downtown Toledo Branch GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business a…

Skills: Cash Handling, Customer Service, Staff Supervision, Vault Management, Banking Principles

GenoaBank logoGenoaBank

Assistant Branch Manager

Port Clinton, Ohio, United States · On-site

Mid level

Assistant Branch Manager | Port Clinton/Catawba, Ohio Branch GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private custome…

Skills: Customer Service, Consumer Lending, Account Opening, Branch Operations, Staff Supervision

GenoaBank logoGenoaBank

Customer Service Representative | Bank Teller

Port Clinton, Ohio, United States · On-site

Entry level

Customer Service Representative/Bank Teller (Full Time) | Port Clinton/Catawba, Ohio Branch GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to bo…

Skills: Cash Handling, Customer Service, Communication Skills, Computer Proficiency, Account Opening

GenoaBank logoGenoaBank

Internal Audit Liaison

Genoa, Ohio, United States · On-site

Mid level

GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in counties of Lucas, Ottawa, Sandusky, Wood, Fulton, Erie…

Skills: Internal Auditing, Compliance Monitoring, Risk Management, Financial Reporting, Regulatory Compliance

GenoaBank logo

Lead Customer Service Representative/Lead Bank Teller

GenoaBank

Toledo, Ohio, United States • On-site

Apply
Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • Full-time
  • high school
  • Medical Insurance, Dental Insurance, Vision Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Life Insurance
  • Posted 16d ago
  • ~40 hrs/week

Responsibilities

Oversees Customer Service Representative activities, manages vault and cash balances, and ensures compliance with financial policies. Provides guidance, training, and supervision to staff while handling complex customer transactions and account openings.

Requirements

Requires a high school diploma and at least 2 years of bank CSR experience, with supervisory experience preferred. Must possess strong communication skills, computer proficiency, and cash handling experience.

Full job description

Lead Customer Service Representative/Lead Bank Teller | Downtown Toledo Branch
 
GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in counties of Lucas, Ottawa, Sandusky, Wood, Fulton, Erie and the Michigan County of Monroe. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Fremont, Maumee, Millbury, Oregon, Perrysburg/Rossford, Port Clinton/Catawba, Sylvania, and Downtown Toledo, Ohio.

GenoaBank has always been driven to serve each community’s financial needs and continues to provide the same friendly, personal service it has since day one. 

Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 120 years!  GenoaBank. Taking your banking needs personally.
 

Position Summary:
Oversees Customer Service Representatives (CSR) activities and maintains records of vault and CSR cash balances.  Ensures adequacy of currency and coin supply for branch.  Provides guidance to CSRs in complex customer transactions, balancing and meeting customers’ needs.  Provides on-the-job training for CSRs on an as-needed basis.  Monitors CSRs to ensure compliance with financial institution procedures and policies. 

Essential Duties & Responsibilities:
Customer Service/Sales:
  • Completes customer transactions. 
  • Answers customer questions and follows through with customer requests. 
  • Discusses and recommends products and services to customers.
  • Provides access to safe deposit boxes.
  • Works with CSR staff to assist them in meeting referral goals.
  • Ensures the appearance of lobby and customer areas are neat and organized.
  • Builds proficiencies of banking principles and service techniques by attending internal and external trainings.

Vault and CSR Activities:
  • Balances vault under dual control.
  • Orders and ships cash keeping within Cash Policy limits.
  • Consolidates and balances daily transactions and examines other CSR reports for accuracy.
  • Ensures all branch capture procedures are complete and accurate daily.
  • Works with management to track and report any CSR differences.
  • Ensures all negotiable and confidential records in customer areas are properly secured each day.

General Supervision:
  • Coordinates CSR breaks, issues instructions, maintains harmony among CSRs and assists in resolving conflicts. 
  • Oversees that compliance regulations and dual control are followed by CSR staff. 
  • Trains employees in all retail areas as needed.
  • Works with management to complete CSR schedules to ensure appropriate levels of staffing.
  • Conducts unannounced regular monthly audits of the vault and CSR cash maintaining a record of each audit and reports any exceptions to manager and/or Internal Audit Liaison immediately.

New Account Representative:
  • Opens new checking, savings, CDs and all other deposit accounts for customers.
Other Functions:
  • Files documents as needed.
 
  • Places check orders for customers.
 
  • Maintains compliance and required compliance training with all banking laws, acts, regulations and bank policies and procedures.
 
  • Any other duties, projects and supervisory functions as assigned by Management.

Requirements & Qualifications:
  • Education/Specialized License(s): High School Diploma
  • Experience: At least 2 years bank CSR experience required; some supervision experience preferred.
  • Specific Skills: Proficient computer skills; strong communication skills; cash handling experience.
  • Supervisory Responsibility: General supervision of branch CSR staff.
  • Working Conditions: Required to stand regularly.  Seating provided.  Shifts scheduled during banking operating hours: Monday thru Thursday 8:00am-5:00pm, Friday 8:00am-6:00pm, Saturday 8:00am-12:00pm.
GenoaBank offers excellent benefits.  We pay 100% of the premiums for the employees medical, dental, vision, long-term disability, short-term disability, and life insurances.  In addition, we have a 401(k) plan and match 50% up to 8% with an additional 4% profit sharing, an Employee Stock Purchase Plan, and generous paid time off. 
 
EOE/AA

Related keywords

BankingRetail BankingVault ControlDual ControlComplianceCustomer Service RepresentativeBank TellerFinancial ServicesAuditDeposit AccountsReferral GoalsCash Policy

About GenoaBank

LinkedInVisit site

Taking your banking needs personally since 1902.

Industry
Banking
Company size
51-200 employees
Founded
1902
Headquarters
Genoa
LinkedIn followers
1,257

History GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in Lucas, Ottawa, Sandusky, and Wood counties. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Maumee, Millbury, Oregon and Rossford, Ohio. GenoaBank has always been driven to serve each community’s financial needs and continues to provide the same friendly, personal service it has since day one. Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 100 years! GenoaBank … Taking your banking needs personally. Mission Statement The mission of GenoaBank is to create an environment in which: Our customers perceive the bank as a partner in achieving their financial goals; Our employees may achieve personal and professional success; and Our shareholders achieve the rewards of ownership. Vision GenoaBank is committed to outstanding service, community involvement, and strategic growth, and strives to be the premier community bank in Northwest Ohio. Equal Housing Lender. Member FDIC.

Offices: 801 Main Street, Genoa, 43430, US · 3201 Navarre Ave, Oregon, Ohio 43616, US · 4068 E Harbor Rd, Port Clinton, Ohio 43452, US · 703 Conant St, Maumee, Ohio 43537, US · 24950 State Route 51 W, Millbury, Ohio 43447, US

BankingCommunitiesFinTechFinancial Services
View all jobs at GenoaBank

About GenoaBank

LinkedInVisit site

Taking your banking needs personally since 1902.

Industry
Banking
Company size
51-200 employees
Founded
1902
Headquarters
Genoa
LinkedIn followers
1,257

History GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in Lucas, Ottawa, Sandusky, and Wood counties. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Maumee, Millbury, Oregon and Rossford, Ohio. GenoaBank has always been driven to serve each community’s financial needs and continues to provide the same friendly, personal service it has since day one. Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 100 years! GenoaBank … Taking your banking needs personally. Mission Statement The mission of GenoaBank is to create an environment in which: Our customers perceive the bank as a partner in achieving their financial goals; Our employees may achieve personal and professional success; and Our shareholders achieve the rewards of ownership. Vision GenoaBank is committed to outstanding service, community involvement, and strategic growth, and strives to be the premier community bank in Northwest Ohio. Equal Housing Lender. Member FDIC.

Offices: 801 Main Street, Genoa, 43430, US · 3201 Navarre Ave, Oregon, Ohio 43616, US · 4068 E Harbor Rd, Port Clinton, Ohio 43452, US · 703 Conant St, Maumee, Ohio 43537, US · 24950 State Route 51 W, Millbury, Ohio 43447, US

BankingCommunitiesFinTechFinancial Services
View all jobs at GenoaBank

Similar companies hiring

Kotak Mahindra Bank (4797)Bank of America (3239)TD (1586)Scotiabank (1547)U.S. Bank (1412)RBC (1335)Barclays Corporate Banking (962)Santander (831)United Fidelity Bank (829)IDFC FIRST Bank (793)DBS Bank (742)ING (735)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty