Blackrock, Dublin, Ireland · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Java, Spring Boot, Apache Kafka, Apache Druid, Apache Flink
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Enterprise Sales, SaaS, Cloud CX, MEDDPICC, C-Level Engagement
Ottawa, Ontario, Canada · Remote OK
$89k–$117k/yr
Be the one building AI-powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, d…
Skills: B2B SaaS Sales, Outbound Prospecting, Pipeline Management, Salesforce, Salesloft
North Carolina, United States · Remote OK
$205k–$361k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Agentic AI, Solution Architecture, RAG Architectures, LLM Integration, Python
Paris, Ile-de-France, France · Remote OK
$194k–$341k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Agentic AI, Generative AI, Predictive Modeling, Python, LLMs
Florida, United States · Remote OK
$131k–$230k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: People Management, Customer Success Management, SaaS Strategy, Retention Management, Expansion Strategy
Raleigh, North Carolina, United States · Remote OK
$129k–$226k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Customer Success Management, Enterprise Account Management, C-Level Relationship Building, Strategic Planning, Data Analysis
London, England, United Kingdom · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Paid Media, Email Marketing, Content Syndication, Demand Generation, Account-Based Engagement
Budapest, Central Hungary, Hungary · Remote OK
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: UX Design, Figma, Miro, FigJam, UX Research
Indianapolis, Indiana, United States · Remote OK
$109k–$191k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Technical SEO, Generative Engine Optimization, Content Strategy, Keyword Research, Google Analytics 4
Indianapolis, Indiana, United States · Remote OK
$55k–$96k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Outbound Prospecting, Pipeline Generation, Strategic Account Management, Lead Qualification, Salesforce
Kingdom, Scotland, United Kingdom · Remote OK
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: AI Architecture, Generative AI, Large Language Models, Conversational AI, Agentic AI
Frankfurt, Hesse, Germany · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Genesys Cloud, AI Orchestration, Technical Architecture, Cloud Architecture, AWS
Raleigh, North Carolina, United States · Remote OK
$111k–$194k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Agentic AI, NLU, Prompt Engineering, Python, NodeJS
Arizona, United States · Remote OK
$104k–$183k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Customer Success Management, Strategic Account Management, Cross-functional Collaboration, Stakeholder Management, Business Acumen
Melbourne, Victoria, Australia · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Sales Leadership, New Logo Acquisition, SaaS Sales, AI Transformation, Enterprise Software Sales
Kingdom, Scotland, United Kingdom · Remote OK
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Project Management, Budgeting, Risk Management, Change Management, Stakeholder Management
Fulda, Hesse, Germany · Remote OK
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Cloud Security, Security Auditing, AWS Cloud Security, IAM, Encryption
Stockholm, Sweden · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Outbound Prospecting, Inbound Lead Qualification, Enterprise SaaS Sales, Stakeholder Engagement, Salesforce
Madrid, Community of Madrid, Spain · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: IT Project Management, Budgeting, Change Management, Resource Allocation, Risk Management
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Design and operate highly available, fault-tolerant services for the ingestion, processing, and storage of massive event streams. Collaborate with cross-functional teams to build scalable big data products and maintain global AWS deployments.
Requires 5+ years of industry experience building scalable software systems with strong proficiency in Java, Spring Boot, and Apache Kafka. Experience with Apache Druid, Flink, and AWS cloud operations is essential for success in this role.
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
The Genesys Cloud Analytics platform turns massive event streams into decisions that shape customer experience — for our customers and theirs. We process tens of millions of events every day across terabytes of data, building the pipelines, datasets, and services that power product teams, business insights, and end-user analytics.
In this role, you’ll work with engineers, product managers, and data scientists to build and operate big data products at scale. We’re looking for a strong engineer who turns ambiguous problems into reliable systems — someone comfortable in the unknown, creative in how they solve it, and pragmatic about what ships to production. Our team operationalizes analytics products, curates high-value datasets for the wider organization, and builds the tools and services that keep the platform growing in scope, reliability, and performance.
Summary:
Build the platform. Design and ship highly available, fault-tolerant services that improve how analytics is ingested, processed, stored, queried, and delivered.
Own the full data lifecycle. From streaming ingestion to structured and unstructured storage, search, and aggregation — you’ll engineer systems that scale with real-world usage.
Operate at global scale. Deploy, automate, and maintain large AWS deployments with reliability, performance, and efficiency in mind.
Turn ideas into products. Partner across teams to shape concepts into requirements, and requirements into tools and services others can depend on.
Raise the bar around you. Review code, mentor peers, share best practices, and help other teams solve platform pain points before they become production issues.
Fix what breaks — and prevent what’s next. Troubleshoot production incidents with urgency and judgment, using AI-assisted workflows to move faster from symptom to root cause without giving up ownership.
This may be the perfect job for you if:
Think in systems, not tickets. You enjoy taking ambiguous problems and turning them into well-designed, scalable solutions.
Build for the long run. Maintainability, observability, automation, and testing are part of how you engineer software.
Care about impact. You want to build products that customers and internal teams rely on every day.
Solve problems creatively. You use modern tools, including AI-assisted workflows, to accelerate development and troubleshooting while taking full ownership of the final solution.
Enjoy collaborating. You partner effectively with engineers, product managers, and data teams to turn ideas into production-ready capabilities.
To be successful in this role, you'll bring:
5+ years of relevant industry experience building and operating scalable, production-grade software systems.
Strong Java development experience, including hands-on experience with Spring and Spring Boot for building distributed, cloud-native applications and services.
Experience building and supporting data streaming solutions using Apache Kafka, with a solid understanding of event-driven architectures and real-time data processing.
Hands-on experience with Apache Druid and/or Apache Flink for large-scale analytics, stream processing, or time-series data platforms.
Practical cloud experience, ideally with AWS, including deploying, operating, and troubleshooting cloud-based services. Experience with Google Cloud Platform (GCP) or Microsoft Azure is also welcomed.
Experience designing, building, and operating highly available, scalable distributed systems with a focus on reliability, performance, and automation.
A collaborative mindset with the ability to work across engineering, product, and data teams to turn complex requirements into production-ready solutions.
Technologies we use and practices we hold dear:
Right tool for the right job over we-always-did-it-this-way.
We pick the language and frameworks best suited for specific problems. This usually translates to Java for developing services and applications and Python for tooling.
Ansible, CloudFormation, and Terraform for our infrastructure.
Infrastructure (and everything, really) as code.
Distributed microservices.
Automation for everything. CI/CD, testing, scaling, healing, etc.
Use AI tools thoughtfully in daily development and incident work — to accelerate, not to abdicate engineering responsibility.
Own your own tests — quality is engineered in, not inspected in later.
Our Benefits:
At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:
Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
Annual bonus program – Be rewarded for your impact and contributions.
Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies – Generous paid maternity and paternity
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Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Orchestrating AI-powered experiences in more than 100 countries while building what’s next in AI.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Offices: 1302 El Camino Real, Menlo Park, CA 94025, US · 7601 Interactive Way, Indianapolis, Indiana 46278, US · 4307 Emperor Blvd, Suite 300, Durham, North Carolina 27703, US · Plot No.40, 4th Floor, SP Infocity East Wing Block, 1, MGR Main Rd, Chennai, Tamil Nadu 600096, IN · 60 General Aguinaldo Ave, Cubao, Quezon City, Manila 1109, PH
Orchestrating AI-powered experiences in more than 100 countries while building what’s next in AI.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Offices: 1302 El Camino Real, Menlo Park, CA 94025, US · 7601 Interactive Way, Indianapolis, Indiana 46278, US · 4307 Emperor Blvd, Suite 300, Durham, North Carolina 27703, US · Plot No.40, 4th Floor, SP Infocity East Wing Block, 1, MGR Main Rd, Chennai, Tamil Nadu 600096, IN · 60 General Aguinaldo Ave, Cubao, Quezon City, Manila 1109, PH
