Raleigh, North Carolina, United States · Remote OK
$104k–$183k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Customer Success Management, Program Management, Data Analysis, Cross-functional Leadership, SaaS Operations
Budapest, Central Hungary, Hungary · Remote OK
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Python, Java, AWS, Git, Gitflow
Manila, Metro Manila, Philippines · Remote OK
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Bank Reconciliation, Balance Sheet Reconciliation, General Ledger Accounting, IFRS, US GAAP
Bengaluru, Karnataka, India · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Manual Testing, Telephony Concepts, SIP, Log Analysis, SDLC
California, United States · Remote OK
$107k–$188k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Compensation Administration, Market Pricing, Benchmarking, Job Architecture, Salary Administration
Arizona, United States · Remote OK
$49k–$85k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Lead Qualification, Outbound Prospecting, Salesforce, MEDDPIC, Social Selling
Sydney, New South Wales, Australia · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Compensation Management, Benefits Administration, Market Benchmarking, Stakeholder Management, Data Analysis
Munich, Bavaria, Germany · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Key Account Management, Consultative Selling, MEDDPICC, Pipeline Management, Outbound Outreach
New York, New York, United States · Remote OK
$194k–$341k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Product Management, Enterprise SaaS, Conversational AI, Product Strategy, Roadmap Development
Indianapolis, Indiana, United States · Remote OK
$55k–$96k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Outbound Prospecting, Pipeline Generation, Strategic Account Management, Lead Qualification, Salesforce
Raleigh, North Carolina, United States · Remote OK
$149k–$261k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Cloud Security, AI Security, AWS Security, Kubernetes, API Security
Amsterdam, North Holland, Netherlands · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Customer Success Management, Strategic Account Planning, C-Level Relationship Management, CX Strategy, Value Realization
Tokyo, Japan · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Commercial Contracting, SaaS Law, AI Governance, Data Privacy, Japanese Law
Manila, Metro Manila, Philippines · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: General Accounting, IFRS, US GAAP, Fixed Assets Accounting, Intercompany Accounting
Manila, Metro Manila, Philippines · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Team Management, Technical Support Leadership, KPI Management, Behavioral Based Coaching, Strategic Thinking
Hermosa Beach, California, United States · Remote OK
$131k–$230k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Marketing Operations, Demand Generation, BDR Operations, Lead Management, Campaign Execution
Zurich, Zurich, Switzerland · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Outbound Prospecting, Inside Sales, Salesforce, CRM Management, BANT
Amsterdam, North Holland, Netherlands · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Professional Services Sales, Commercial Governance, Statement Of Work Creation, Financial Forecasting, Margin Management
Galway, Connacht, Ireland · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Java, Spring Boot, NoSQL, AWS, Microservices
Frankfurt, Hesse, Germany · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Project Management, Financial Accountability, Stakeholder Management, Risk Management, Cloud Solutions
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Lead and operationalize Customer Success programs to drive adoption, retention, and growth through data-driven initiatives. Manage a small portfolio of medium-touch customer accounts to ensure value realization and long-term platform adoption.
Requires 5 to 8+ years of experience in Customer Success or Program Management within a SaaS environment. Must be proficient in analytical tools like Salesforce and Gainsight with a proven ability to influence cross-functional teams.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Senior Customer Success Manager
United States
Role Overview:
Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization. This role is designed for someone who thrives at the intersection of strategy, data, and execution, owning key initiatives that influence how Customer Success operates at scale while maintaining direct engagement with a focused set of customers.
At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact. In this role, you will take ownership of critical Customer Success programs, ensuring they are data-driven, measurable, and consistently executed across teams. You will partner closely with leadership to operationalize strategic initiatives, bringing structure, clarity, and insight into how customer outcomes are achieved and scaled.
Alongside program leadership, you will manage a small portfolio of accounts, applying best practices and insights from your program work to drive meaningful customer outcomes. This position offers strong visibility and the opportunity to influence both customer-level success and organization-wide performance.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$104,000.00 - $183,000.00Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Orchestrating AI-powered experiences in more than 100 countries while building what’s next in AI.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Offices: 1302 El Camino Real, Menlo Park, CA 94025, US · 7601 Interactive Way, Indianapolis, Indiana 46278, US · 4307 Emperor Blvd, Suite 300, Durham, North Carolina 27703, US · Plot No.40, 4th Floor, SP Infocity East Wing Block, 1, MGR Main Rd, Chennai, Tamil Nadu 600096, IN · 60 General Aguinaldo Ave, Cubao, Quezon City, Manila 1109, PH
Orchestrating AI-powered experiences in more than 100 countries while building what’s next in AI.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Offices: 1302 El Camino Real, Menlo Park, CA 94025, US · 7601 Interactive Way, Indianapolis, Indiana 46278, US · 4307 Emperor Blvd, Suite 300, Durham, North Carolina 27703, US · Plot No.40, 4th Floor, SP Infocity East Wing Block, 1, MGR Main Rd, Chennai, Tamil Nadu 600096, IN · 60 General Aguinaldo Ave, Cubao, Quezon City, Manila 1109, PH
