Greater London, England, United Kingdom · Hybrid
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellen…
Skills: Cloud Service Delivery, SLA Management, Stakeholder Management, Service Introduction, Service Readiness
New South Wales, Australia · Hybrid
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of successful delivery and product excellence has earned us the trus…
Skills: Workforce Planning, Performance Management, Employee Relations, Change Management, Talent Acquisition
New South Wales, Australia · Hybrid
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellen…
Skills: Financial Modelling, FP&A, Budgeting, Forecasting, Variance Analysis
New South Wales, Australia · Hybrid
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellen…
Skills: Talent acquisition, Recruitment lifecycle, Stakeholder management, Direct sourcing, Applicant Tracking Systems
New South Wales, Australia · Hybrid
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellen…
Skills: Software development lifecycle, AWS, Java, SQL, Docker
Greater London, England, United Kingdom · Hybrid
About us At GBST, we're inspiring wealth innovation for leading wealth management and advice organisations across the globe. For over 35 years, we've partnered with some of the world's most respected financial services b…
Skills: Technology consulting, Solution architecture, Wealth management, Financial services, SaaS
Greater London, England, United Kingdom · Hybrid
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellen…
Skills: Technical Leadership, Solution Design, SaaS Implementation, Cloud Infrastructure, AWS
New South Wales, Australia · Hybrid
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellen…
Skills: Business Analysis, Requirement Documentation, AI Prompt Engineering, SDLC, UAT Support
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Oversee technical cloud service delivery and manage the transition of services into business-as-usual operations. Act as the primary liaison between clients and engineering teams to ensure SLAs are met and service maturity is improved.
Requires a senior professional with experience in technology operations, infrastructure, or program management, specifically in service introduction and readiness. ITIL certification and proficiency with AWS common tools are highly regarded.
About us
At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
We have an opportunity for an experienced Cloud Service Delivery Manager to join our London-based team. In this role, you’ll work with clients to set service direction, deliver reliable cloud services, and ensure internal and client SLAs are met. As a trusted advisor, you’ll support the managed service contract definition and renewals, while helping win new client business. You’ll also improve service maturity across the team, working with senior stakeholders to grow managed services as a true line of business.
Other key responsibilities will include:
Oversee technical service delivery and lead BAU transitions smoothly.
Serve as the main point of contact between clients, engineering teams, and stakeholders.
Lead technical teams and continuously improve how we deliver services.
Troubleshoot issues and drive them to resolution.
Identify opportunities to improve service delivery and drive growth
This is a senior-level opportunity and is well suited to an individual who has demonstrated experience across technology operations, engineering service delivery, infrastructure, or program management. Key to your success in this role will be your prior experience in service introduction and readiness. Other key attributes include:
Strong business acumen, with confidence to negotiate with stakeholders
Excellent collaboration skills across teams and working boundaries
Proven experience handling front-line client escalations and/or client support responsibilities
Strong time management skills, with a consistent track record of meeting deadlines and prioritising work requests
Producing clear, accurate documentation with great attention to detail
Demonstrated success improving processes to increase efficiency
ITIL certifications and knowledge of AWS common tools (EC2, RDS, S3, Route 53) would also be highly regarded
GBST & U benefits
2 days flexible/hybrid working arrangement
Instant savings and discounts on major retailers across the country
Private Health Insurance including Dental and Optical Cover
Non-contributory Pension Scheme
Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions
Additional GBST & U day off every year
Employee Assistance Program (EAP)
LinkedIn Learning
If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or connect now if you would like to hear more about our career opportunities in the future
Inspiring wealth innovation
GBST delivers technology and digital solutions to enable, support and scale wealth management and advice organisations globally. Our team of experienced professionals create vital back, middle, and front-office solutions for wealth managers, life and pension companies, stockbrokers, fund managers, advisers, and investment managers, as well as offer financial tools and digital services to banks and loan providers. Founded in 1983, GBST works with more than 100 financial brands across Europe, Australia, New Zealand, the US, Canada, and the UAE. Our leading-edge technology supports over 5.5 million investor accounts under administration with Direct to Consumer, Advised and Workplace channel solutions. Sign up to our online newsletter here: https://lnkd.in/gFjfh6s5 Want to join us? GBST inspires wealth innovation for our clients through the ingenuity of our people! At the forefront of the global financial technology evolution, we’re always moving forward, transforming and advancing our tech stack to stay ahead of the curve. So, if you're on the lookout for a company where you can collaborate with subject matter experts, fostering continuous learning and personal growth, then you've found your match! While we dedicate ourselves to hard work, we can promise the journey will be fun. Our organisational structure is non-hierarchical, so you have direct access to our leadership team. Say goodbye to bureaucratic obstacles – at GBST, your ideas won’t get caught up in red tape, and you can see projects through to completion. We thrive on pushing boundaries to exceed client expectations, embodying a unified team with a singular purpose: to be the best in the industry. Take a look at what we have on offer and check out our Vacancies here: https://gbst.elmosoftware.co.uk/careers/external/jobs. We’re looking forward to being GBST&U.
Offices: Level 5, 55 Market Street, Sydney, New South Wales 2000, AU · West Tower, Level 4, 410 Anne Street, Brisbane, Queensland 4000, AU · Level 2, 63 Market St, Wollongong, New South Wales 2500, AU · 8th floor, Linen Court, 10 East Road, London, UK N1 6AD, GB · Level 3, 412 Collins St, Melbourne, VIC 3000, AU
Inspiring wealth innovation
GBST delivers technology and digital solutions to enable, support and scale wealth management and advice organisations globally. Our team of experienced professionals create vital back, middle, and front-office solutions for wealth managers, life and pension companies, stockbrokers, fund managers, advisers, and investment managers, as well as offer financial tools and digital services to banks and loan providers. Founded in 1983, GBST works with more than 100 financial brands across Europe, Australia, New Zealand, the US, Canada, and the UAE. Our leading-edge technology supports over 5.5 million investor accounts under administration with Direct to Consumer, Advised and Workplace channel solutions. Sign up to our online newsletter here: https://lnkd.in/gFjfh6s5 Want to join us? GBST inspires wealth innovation for our clients through the ingenuity of our people! At the forefront of the global financial technology evolution, we’re always moving forward, transforming and advancing our tech stack to stay ahead of the curve. So, if you're on the lookout for a company where you can collaborate with subject matter experts, fostering continuous learning and personal growth, then you've found your match! While we dedicate ourselves to hard work, we can promise the journey will be fun. Our organisational structure is non-hierarchical, so you have direct access to our leadership team. Say goodbye to bureaucratic obstacles – at GBST, your ideas won’t get caught up in red tape, and you can see projects through to completion. We thrive on pushing boundaries to exceed client expectations, embodying a unified team with a singular purpose: to be the best in the industry. Take a look at what we have on offer and check out our Vacancies here: https://gbst.elmosoftware.co.uk/careers/external/jobs. We’re looking forward to being GBST&U.
Offices: Level 5, 55 Market Street, Sydney, New South Wales 2000, AU · West Tower, Level 4, 410 Anne Street, Brisbane, Queensland 4000, AU · Level 2, 63 Market St, Wollongong, New South Wales 2500, AU · 8th floor, Linen Court, 10 East Road, London, UK N1 6AD, GB · Level 3, 412 Collins St, Melbourne, VIC 3000, AU
