Belgrade, Central Serbia, Serbia · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: We are looking for a proactive and detail-oriented Customer Service Representative to join our Retail team. This role is p…
Skills: Customer Service, Problem Solving, Case Management, E-commerce Management, Microsoft Excel
San Francisco, California, United States · On-site
$140k–$150k/yr
We’re looking for motivated, engaged people to help make everyone’s journeys better. Overseeing financial reporting, analysis, and control of a defined area (revenue in excess of $50M) Annual Hiring Range: $140,000-$150,…
Skills: Financial Reporting, Budgeting, Forecasting, Internal Controls, KPI Development
Kahului, Hawaii, United States · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: Local route Truck Drivers (CDL A or B) are responsible for loading galley equipment onto a truck, driving the truck to var…
Skills: CDL Class A, CDL Class B, Truck Driving, Loading and Unloading, Safety Compliance
Chantilly, Virginia, United States · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising thirty plus food production employees in a unionized environment to ensure security, safety…
Skills: Leadership, Labor Relations, Time Management, Organizational Skills, Analytical Skills
Schiller Park, Illinois, United States · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising employees in the dish/EPA, pre-load, liquor/beverage and transportation areas. Ensures time…
Skills: Leadership, Staff Management, Labor Relations, Time Management, Organizational Skills
Guildford, England, United Kingdom · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. If you want to be part of a team that helps make travel and culinary memories, join us!
Skills: Operational Excellence, Agility, Innovation, Hospitality Services
Boyle County, Kentucky, United States · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. A Head Cook is responsible for preparing and cooking various food items according to recipes and monitors cooks production acting as a …
Skills: High Volume Cooking, Institutional Catering, Recipe Conversion, Temperature Log Maintenance, Sanitation Standards
Boyle County, Kentucky, United States · On-site
$65k–$70k/yr
We’re looking for motivated, engaged people to help make everyone’s journeys better. • Reporting to the Executive Sous Chef or the Executive Chef for the unit, the Sous Chef, Operations assists the Executive Sous Chef Op…
Skills: Culinary Leadership, Food Safety, Sanitation Management, Team Management, Menu Design
Denver, Colorado, United States · On-site
$80k–$85k/yr
We’re looking for motivated, engaged people to help make everyone’s journeys better. Recruitment Manager Salary Range: 80-85K Location: 27280 E 75th Ave, Denver, CO 80249 Benefits: Paid time off 401k, with company match …
Skills: Talent Acquisition, Business Partnering, Relationship Building, Negotiating, Analysis
San Diego, California, United States · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. A Customer Service Assistant (CSA) is responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) …
Skills: Loading Equipment, Aircraft Catering, Quality Control, Teamwork, Safety Compliance
Boston, Massachusetts, United States · On-site
$65k–$70k/yr
We’re looking for motivated, engaged people to help make everyone’s journeys better. Responsible for serving as a business partner to supervisors, department managers and the General Manager for the flight kitchen. Annua…
Skills: Labor Relations, Employee Relations, Talent Acquisition, EEO Compliance, Title VII Compliance
Atlanta, Georgia, United States · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: A Cook is responsible for preparing and cooking various food items according to recipes and monitors cooks production acti…
Skills: High Volume Cooking, Institutional Catering, Recipe Conversion, Temperature Log Maintenance, Sanitation Standards
Denver, Colorado, United States · On-site
$23/hr–$25/hr
We’re looking for motivated, engaged people to help make everyone’s journeys better. Position is responsible for serving as the primary administrative support for our major client's operations. Annual Hiring Range/Hourly…
Skills: Data Analysis, Quality Assurance, Logistics Coordination, Multi-tasking, Independent Decision Making
Seattle, Washington, United States · On-site
$80k–$85k/yr
We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and …
Skills: Leadership, Staff Management, Labor Relations, Time Management, Organizational Skills
New York, New York, United States · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: A Food Preparer prepares and packs meals for various airlines. Main Duties and Responsibilities: Assembles equipment and f…
Skills: Food Preparation, Meal Packing, Sanitation Standards, Teamwork, Reading and Writing
Newark, New Jersey, United States · On-site
$22/hr–$24/hr
We’re looking for motivated, engaged people to help make everyone’s journeys better. This position is responsible for the oversight of all HACCP logs in the Hot Foods Production ensuring that the logs are completed as pe…
Skills: HACCP Oversight, FDA Compliance, Quality Assurance, Temperature Monitoring, Food Safety
Fort Worth, Texas, United States · On-site
$70k–$73k/yr
We’re looking for motivated, engaged people to help make everyone’s journeys better. Reporting to the Executive Chef for the unit, the Chinese Cuisine Sous Chef, Operations assists the Executive Chef in designing and pre…
Skills: Chinese Cuisine, Culinary Leadership, Food Safety, Sanitation, Menu Design
New Orleans, Louisiana, United States · On-site
We’re looking for motivated, engaged people to help make everyone’s journeys better. • Reporting to the Executive Sous Chef or the Executive Chef for the unit, the Sous Chef, Operations assists the Executive Sous Chef Op…
Skills: Culinary Leadership, Food Safety, Sanitation, Staff Supervision, Production Planning
Seattle, Washington, United States · On-site
$80k–$85k/yr
We’re looking for motivated, engaged people to help make everyone’s journeys better. • Reporting to the Executive Sous Chef or the Executive Chef for the unit, the Japanese Sous Chef, Operations assists the Executive Sou…
Skills: Authentic Japanese Cuisine, Culinary Leadership, Food Safety, Sanitation, Menu Design
Los Angeles, California, United States · On-site
$95k–$105k/yr
We’re looking for motivated, engaged people to help make everyone’s journeys better. • The primary function of the Forecasting and Planning Manager is to improve all activities related to Forecasting, Planning and Schedu…
Skills: Forecasting, Production Planning, ERP Systems, Data Analysis, Supply Chain Management
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Manage passenger claims for onboard purchases and handle inquiries regarding pre-order services. Coordinate with internal departments to resolve refunds, replacements, and logistics issues while maintaining accurate case records.
Requires a university degree or advanced vocational training in Business, Tourism, or Logistics. Candidates must have proven experience in customer service, a solid understanding of e-commerce, and fluency in English and Spanish.
We’re looking for motivated, engaged people to help make everyone’s journeys better.
We are looking for a proactive and detail-oriented Customer Service Representative to join our Retail team. This role is pivotal in managing passenger claims related to onboard purchases, as well as handling incidents and inquiries regarding pre-order services. The ideal candidate will possess strong communication and problem-solving skills and demonstrate the ability to collaborate effectively across multiple departments to ensure timely and efficient resolution of cases.
If you want to be part of a team that helps make travel and culinary memories, join us!
Creating culinary connections
Shaping the future of Inflight Hospitality. At gategroup, we are the global leader in airline catering, retail-on-board, and hospitality services, enhancing the passenger experience at 35,000 feet and beyond. Headquartered in Zurich, Switzerland, our footprint spans over 200 operating units across 60+ countries and territories, making us the most extensive catering network in the aviation industry. Every day, we proudly serve millions of travelers, partnering with the world’s top airlines to deliver memorable culinary moments and seamless retail experiences. Driven by innovation, advanced technology, and operational excellence, our teams design and deliver premium food and service solutions tailored to the dynamic needs of modern air travel. From gourmet meals to intelligent retail programs, our mission is simple: To elevate every journey.
Offices: Sägereistrasse 20, Glattbrugg, Zürich 8152, CH
Creating culinary connections
Shaping the future of Inflight Hospitality. At gategroup, we are the global leader in airline catering, retail-on-board, and hospitality services, enhancing the passenger experience at 35,000 feet and beyond. Headquartered in Zurich, Switzerland, our footprint spans over 200 operating units across 60+ countries and territories, making us the most extensive catering network in the aviation industry. Every day, we proudly serve millions of travelers, partnering with the world’s top airlines to deliver memorable culinary moments and seamless retail experiences. Driven by innovation, advanced technology, and operational excellence, our teams design and deliver premium food and service solutions tailored to the dynamic needs of modern air travel. From gourmet meals to intelligent retail programs, our mission is simple: To elevate every journey.
Offices: Sägereistrasse 20, Glattbrugg, Zürich 8152, CH
