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Freeman Holdings Group logoFreeman Holdings Group

Customer Service Representative

Pueblo, Colorado, United States · On-site

Entry level

Description General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight dep…

Skills: Customer Service, Multi-line Phone Systems, Microsoft Office, Transaction Processing, Inventory Management

Freeman Holdings Group logo

Customer Service Representative

Freeman Holdings Group

Pueblo, Colorado, United States • On-site

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Entry level

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  • Full-time, Part-time
  • high school
  • 401k Matching, Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, Performance-based Bonuses
  • Posted 10d ago
  • ~40 hrs/week

Responsibilities

Act as the primary point of contact for flight departments and high-profile clients at the facility. Provide professional service and solutions including coordinating fuel, hangar space, catering, and transportation.

Requirements

Requires a high school diploma or GED and the ability to pass a drug test and security clearance. Candidates should have strong communication skills and be comfortable with basic office software and physical requirements.

Full job description

Description

General Purpose of Job:

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Requirements

Duties:

  • Provide superior customer service to crew members and passengers
  • Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
  • Resolve customer requests, questions and complaints regarding Freeman Holding services or products
  • Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
  • Perform other duties as assigned

Qualifications:

  • High school diploma or GED
  • Must be 18 years or older
  • Hotel/hospitality/customer service experience a plus
  • Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
  • Must be able to lift 20 lbs. and carry up to 10 lbs. Frequent sitting, standing, bending, reaching
  • Must pass pre-employment drug test and obtain security clearance
  • Must have valid Driver’s license

Competency/Behavioral Requirements:

  • Must be available for holidays and weekends if needed
  • Experience in aviation is a plus
  • Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
  • Must have the ability to multitask; excellent communication and organizational skills.
  • Be pleasant with others on the job and display a good-natured, cooperative attitude
  • Job Types: Full-time, Part-time

Salary: From $16.00 per hour

Job Types: Full-time, Part-time

Benefits:

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses. 

Shift:

  • Day shift
  • Evening shift

Schedule:

  • Weekend availability

Ability to commute/relocate:

  • Pueblo, CO 81001: Reliably commute or planning to relocate before starting work (Required)

Related keywords

AviationFlight DepartmentsCustomer ServiceHospitalityMicrosoft ProductsSecurity ClearanceFuel TicketsMeter SheetsPueblo, CO

About Freeman Holdings Group

LinkedInVisit site

Aviation | Real Estate Development | Hospitality

Industry
Airlines and Aviation
Company size
201-500 employees
Headquarters
Overland Park, Kansas
LinkedIn followers
729

Operating 23 FBOs across the United States as Million Air powered by Freeman Holdings, Freeman Jet Center, and ACI Jet.

Offices: 16221 Foster St, Overland Park, Kansas 66085, US

HospitalityReal EstateAerospace
View all jobs at Freeman Holdings Group

About Freeman Holdings Group

LinkedInVisit site

Aviation | Real Estate Development | Hospitality

Industry
Airlines and Aviation
Company size
201-500 employees
Headquarters
Overland Park, Kansas
LinkedIn followers
729

Operating 23 FBOs across the United States as Million Air powered by Freeman Holdings, Freeman Jet Center, and ACI Jet.

Offices: 16221 Foster St, Overland Park, Kansas 66085, US

HospitalityReal EstateAerospace
View all jobs at Freeman Holdings Group

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