Sydney, New South Wales, Australia · Hybrid
The Role FrankieOne is an Australian regtech company that makes it easier for financial services businesses to onboard and monitor customers safely and compliantly. Our single API connects to 350+ identity, KYC/KYB, AML,…
Skills: Vendor Management, Contract Lifecycle Management, Commercial Negotiation, Procurement, Spend Analysis
Melbourne, Victoria, Australia · Hybrid
The Role We are seeking a Principal Engineer who operates at the highest level of the individual contributor track. This is a hands-on technical leadership role where you'll be equally comfortable diving deep into implem…
Skills: Backend Systems, Cloud Infrastructure, Distributed Architectures, AI-Powered Product Development, Technical Leadership
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The role involves owning the entire vendor contract lifecycle, including managing renewals and negotiating pricing for over 30 data and technology vendors. It serves as the central point of contact for vendor relationships, coordinating between GTM, Product, Tech Ops, and Customer Success teams.
Candidates need 5+ years of experience in business operations, vendor management, or procurement, preferably within fintech or regulated environments. Strong analytical capabilities and experience building governance or reporting frameworks are required.
FrankieOne is an Australian regtech company that makes it easier for financial services businesses to onboard and monitor customers safely and compliantly. Our single API connects to 350+ identity, KYC/KYB, AML, and fraud data sources across APAC and beyond—removing the complexity of managing dozens of vendor integrations and allowing our customers to focus on building great products.
We work with banks, fintechs, lenders, gaming operators, and government agencies that need fast, reliable, compliant identity infrastructure.
The Partnerships team sits within the broader GTM organisation and is responsible for both our sell-side reseller and channel relationships, and our buy-side vendor and data partnerships.
This role sits on the buy-side and is the central point of contact for all vendor relationships across the business. You will work closely with the GTM team on vendor deal registration and product knowledge, and act as the key liaison for Product, Tech Ops, and Customer Success when vendor-related questions, issues, or escalations arise.
You will be supported by and report to the Head of Global Partnerships.
As Vendor Contracts & Operations Manager at FrankieOne, you will own our entire vendor contract lifecycle—managing renewals, negotiating pricing, and ensuring our portfolio of 30+ data and technology vendor relationships are commercially optimised and strategically aligned.
This is a high-impact role sitting at the intersection of procurement, legal, finance, and commercial strategy, with direct visibility to CFO and CCO-level stakeholders.
Be an advocate for FrankieOne, our vendor ecosystem, and the commercial interests of the business.
Act as the subject matter expert on contract terms, pricing levers, commercial negotiations, and renewal strategy.
Drive commercial outcomes that maximise value while maintaining strong vendor relationships.
Ensure vendor agreements remain aligned with business objectives, risk requirements, and growth plans.
Partner effectively across Finance, Legal, Product, GTM, Tech Ops, and Customer Success teams.
5+ years' experience in business operations, commercial operations, vendor management, contract management, procurement, or a related discipline.
Experience working within financial services, fintech, regtech, technology, or other regulated environments.
Built or maintained governance, reporting, operational analytics, or vendor management frameworks.
Strong analytical capability, with experience using spend analysis and commercial data to support decision-making and provide insights to senior stakeholders.
Worked closely with senior leaders and cross-functional teams across Finance, Legal, Product, and Commercial functions.
Experience supporting regional or global programs and driving consistent operational delivery.
Experience in sales operations, sales coordination, or commercial support is advantageous but not essential.
A commercial mindset and the ability to translate data into practical business decisions.
Leaders in compliance, identity verification and fraud detection, helping companies onboard and protect their customers.
At FrankieOne, we believe verification and onboarding should be fast, flexible and frictionless. We're a trusted compliance, identity and fraud detection engine that helps banks, fintechs and other companies onboard and protect their customers. Our platform is optimised to verify customers safely and securely, minimising risk and maximising your opportunity. Simply put, we’re helping companies balance regulatory compliance with a positive customer experience, every time. As the gateway to the global ecosystem of compliance, identity and fraud detection tools, FrankieOne is the best way to unlock more customers quickly and detect suspicious activity fast, for true scalability and security. Our platform includes KYC (know your customer), Biometrics, IDV (identity verification), KYB (know your business), AML/CTF (anti-money laundering and counter terrorism financing) compliance, transaction monitoring and fraud prevention.
Offices: Level 6 / 440 Collins Street, Melbourne, Victoria 3000, AU · 477 Pitt St, Level 1, Sydney, NSW 2000, AU
Leaders in compliance, identity verification and fraud detection, helping companies onboard and protect their customers.
At FrankieOne, we believe verification and onboarding should be fast, flexible and frictionless. We're a trusted compliance, identity and fraud detection engine that helps banks, fintechs and other companies onboard and protect their customers. Our platform is optimised to verify customers safely and securely, minimising risk and maximising your opportunity. Simply put, we’re helping companies balance regulatory compliance with a positive customer experience, every time. As the gateway to the global ecosystem of compliance, identity and fraud detection tools, FrankieOne is the best way to unlock more customers quickly and detect suspicious activity fast, for true scalability and security. Our platform includes KYC (know your customer), Biometrics, IDV (identity verification), KYB (know your business), AML/CTF (anti-money laundering and counter terrorism financing) compliance, transaction monitoring and fraud prevention.
Offices: Level 6 / 440 Collins Street, Melbourne, Victoria 3000, AU · 477 Pitt St, Level 1, Sydney, NSW 2000, AU
