Brookside, Delaware, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Employee Counseling, Conflict Resolution, Budget Management, Employee Relations, Benefits Administration
Toronto, Ontario, Canada · On-site
$68k–$73k/yr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Kitchen Management, Fine Dining, Menu Creation, Food Safety Assurance, Quality Control
Saudi Arabia · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Spa Therapy Leadership, Massage Therapy, Staff Training, Scheduling, Guest Relations
Cairo, Cairo, Egypt · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Restaurant Service, Division Operations, Computer Proficiency, English Proficiency, Guest Experience
Sharm El Sheikh, South Sinai, Egypt · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Services, Concierge Operations, Interpersonal Communication, Multitasking, Luxury Service Delivery
Cairo, Cairo, Egypt · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Mixology, Customer Service, English Proficiency, Computer Literacy, Division Operations
Saudi Arabia · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Massage Therapy, Facials, Body Therapies, Wellness Consulting, Hygiene Standards
Cairo, Cairo, Egypt · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Division Operations, Computer Proficiency, English Proficiency, Guest Relations, Hospitality Management
Paris, Ile-de-France, France · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Procurement Analysis, KPI Reporting, Spend Analysis, Sourcing, Supplier Performance Management
San Francisco, California, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Engagement, Restaurant Management, Food & Beverage Knowledge, Inventory Control, Wine and Spirits Knowledge
Denver, Colorado, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Culinary Arts, Knife Skills, Multi-tasking, Food Preparation, Sanitation Standards
Venice, Veneto, Italy · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Relations, Reservation Management, Hospitality Management, Multitasking, Time Management
Boston, Massachusetts, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Relations, Check-in/Check-out, Cash Handling, Foreign Currency Exchange, Luxury Customer Service
Naples, Florida, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Painting, Decorating, Glazing, Building Repair, General Building Maintenance
Mauritius · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food and Beverage Service, Guest Relations, Order Taking, Mise-en-place, Product Knowledge
Athens, Attica, Greece · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food Preparation, Cooking Techniques, Fine Dining Standards, Mise En Place, Food Safety
Athens, Attica, Greece · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Plumbing Systems, Preventive Maintenance, Troubleshooting, Repair Techniques, Health and Safety Standards
Seychelles · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Mixology, Customer Service, POS Systems, Inventory Management, Beverage Knowledge
Milan, Lombardy, Italy · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Relations, Reservation Management, Communication Skills, Luxury Service Standards, Food & Beverage Operations
Milan, Lombardy, Italy · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food And Wine Knowledge, Guest Service, Menu Description, Order Coordination, Luxury Hospitality
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Oversees the full employee experience lifecycle, including employee relations, recognition programs, and P&C team management. Manages the People & Culture budget and ensures compliance through regular audits of insurance and work authorizations.
Requires a minimum of 3 years of related experience and preferably a college degree in Human Resources or Business Management. Must be bilingual in English and Spanish with strong interpersonal skills and a preference for luxury hospitality experience.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
What you will do:
Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to Director of People & Culture any circumstances that may raise legal issues for the hotel.
Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover. Responsible for completion of all Stay and Exit Interviews.
Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines.
Conduct regular audits of insurance records, immigration and work authorizations, vacation and sick allowances.
With support of the People & Culture Manager, is responsible for the full life cycle of the Employee Experience at the resort.
Actively support the Safety/Lead with Care Committee.
Responsible for property wide recognition and appreciation programs.
Engage as a vocal and visible leader and daily people-partner of the Resort.
In partnership with the P&C Manager, and the P&C Generalist, owns employee communications.
In partnership with the P&C Manager, is responsible for planning, organizing and executing employee relations functions such as direct line organization, leadership meetings, visual communications, employee parties, town-halls, etc.
Assists and oversees the P&C Manager with the benefits administration of the resort. Works with
Completes other tasks/projects as assigned by the Director of People & Culture.
Oversees, train and manage P&C team.
What you will bring:
College degree preferred in Human Resources Management, Business Management or equivalent experience required.
Minimum 3 years' experience in a related position is required.
Experience in luxury hospitality is preferred.
High level of attention to detail
Imperative to work in a fast-paced, high expectation environment
Excellent written and verbal communication skills in English and Spanish.
Ability to create professional and effective visual communication.
Strong organizational and project management ability.
High level of emotional intelligence and interpersonal skills.
The ability to react and adjust to changing business environments while implementing efficient workflow processes.
Critical thinking and decision-making skills.
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
