Macau, Macau, China · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Strategic Planning, Operational Leadership, Stakeholder Management, Talent Development, Luxury Hospitality Management
Austin, Texas, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Housekeeping, Laundry, Communication Skills, Attention To Detail, Guest Service
Maui, Hawaii, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Telephone Etiquette, Professional Communication, Order Coordination, Guest Relations, Menu Knowledge
Austin, Texas, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer Service, Food and Beverage Service, Attention to Detail, Guest Relations, Menu Knowledge
New York, New York, United States · On-site
$80k–$85k/yr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Service, Cost Control, Labor Control, Merchandising, Accounting
Cartagena de Indias, Bolívar, Colombia · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Cleaning, Polishing Machine Operation, Pressure Washer Operation, Karcher Professional Machinery, Furniture Washing
Saudi Arabia · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Kitchen Management, Culinary Excellence, Food Preparation, Quality Control, Inventory Management
Kailua, Hawaii, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Carpentry, Engineering Maintenance, Facility Repair
Chicago, Illinois, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Massage Therapy, Herbal Wraps, Aromatherapy, Reflexology, Deep Tissue Massage
Mauritius · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Patrolling, CCTV Monitoring, Emergency Response, Fire Fighting, First Aid
Macau, Macau, China · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Luxury Hospitality Leadership, Financial Management, Budgeting, Forecasting, Cost Control
Atlanta, Georgia, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer Service, Housekeeping, Attention To Detail, Multitasking, Communication Skills
Atlanta, Georgia, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Attention To Detail, Multitasking, Customer Service, Communication Skills, Housekeeping
Boston, Massachusetts, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Hospitality, Food Service, Team Management, Customer Service, Problem Solving
Boston, Massachusetts, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Hospitality, Customer Service, Fast-Paced Environment, Teamwork, Communication
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Media Relations, Content Creation, Graphic Design, Visual Storytelling, Press Release Writing
Costa Rica · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Pastry Techniques, Bakery Production, Food Hygiene, Mise En Place, Recipe Adherence
Minneapolis, Minnesota, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Relations, Hospitality Management, Valet Coordination, Luggage Handling, Customer Service
Kailua, Hawaii, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Sanitization, Dishwashing, Food Safety, Chemical Handling, Organization
Kailua, Hawaii, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer Service, Retail Sales, Visual Merchandising, POS Transactions, Cash Management
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Lead the operational team of the Grand Suites to deliver exceptional luxury guest experiences and product innovation. Collaborate with ownership and casino marketing teams to ensure best-in-class service and strategic goal achievement.
Requires a bachelor's degree and at least 15 years of progressive leadership experience in luxury hospitality, currently serving as a General Manager. Must be fluent in English with proficiency in Mandarin and Cantonese, and possess deep knowledge of Forbes and LQA standards.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the role:
We are currently seeking an experienced General Manager to join the Grand Suites at Four Seasons in Macau, which continues to set the benchmark for luxury hospitality in the region.
In October 2020, the Grand Suites at Four Seasons debuted as an all-suite tower featuring 289 suites, with a Forbes Five-Star rating since opening. The Grand Suites represents a new generation of bespoke luxury, privacy, and elevated service on the Cotai Strip. As the first in Macau to pioneer a refined range of specialized butler services complemented by curated in-suite experiences, it delivers authentic moments that embody the timeless, intuitive, and generous hospitality synonymous with Four Seasons.
This role sits at the Planning Committee level and reports directly to the Regional Vice President and General Manager based out of Four Seasons Hotel, Macau. The successful candidate will lead the team to focus on product innovation and deliver luxury experiential services as the majority of the business is driven by our ownership group through Casino Marketing.
The General Manager will inspire and lead the operational team to consistently deliver exceptional guest experiences, ensuring every guest feels genuinely welcomed and cared for. The role carries full accountability for the overall guest journey while collaborating with the owner through its Casino Marketing and Customer Experiences teams to deliver best in class service.
This position provides strategic leadership across all areas of the hotel, fostering a culture grounded in character, integrity, and excellence. while upholding the highest standards of health, safety, and wellbeing for both guests and employees.
What we offer:
Schedule & hours:
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
