Jobs at Fortra (Now Hiring) — 28 open

Support Analyst - IBMi Power

Minnesota, United States · Remote Solely

$60k–$70k/yr

Mid level

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each…

Skills: Technical troubleshooting, IBM i administration, System analysis, Software testing, Customer support

Fortra

Digital Marketing Manager

Ontario, Canada · Remote Solely

$75k–$100k/yr

Senior

Skills: Google Ads, Microsoft Advertising, PPC strategy, B2B lead generation, Google Analytics

Fortra

Solutions Engineer

Saudi Arabia · Remote Solely

Mid level

Skills: Technical presales, Public speaking, Solution architecture, Cloud infrastructure, Security fundamentals

Fortra

Administrative Assistant - Executive Support (on-site)

Eden Prairie, Minnesota, United States · On-site

$22/hr–$28/hr

Mid level

Skills: Administrative support, Travel coordination, Expense reporting, Document management, Microsoft Office

Fortra

Analyst Relations Manager

Ontario, Canada · Remote Solely

$80k–$100k/yr

Senior

Skills: Analyst relations, Product marketing, Product management, Corporate communications, Relationship management

Fortra

Sr. Security Automation Engineer

Minnesota, United States · Remote Solely

$130k–$155k/yr

Senior

Skills: Python, SQL, Automation, Data analysis, Cybersecurity

Fortra

Web Strategy Lead

Ontario, Canada · Remote Solely

$65k–$80k/yr

Mid level

Skills: Web strategy, SEO, SEM, Project management, Google Analytics

Fortra

Director, Revenue Operations

Minnesota, United States · Remote Solely

$155k–$205k/yr

Senior+

Skills: Revenue Operations, Quote-to-Cash, Deal Desk, Pricing Strategy, Data Integrity

Fortra

Sr. Professional Services Consultant

Colombia, Cundinamarca, Colombia · Remote Solely

Senior

Skills: Software deployment, Consulting, Technical troubleshooting, Scripting, API integration

Fortra

Sr. Software Engineer - Cobalt Strike

Minnesota, United States · Remote Solely

$120k–$165k/yr

Senior

Skills: C, Java, Windows internals, Systems-level programming, Debugging

Fortra

Customer Advocacy Manager

United Kingdom · Remote Solely

Mid level

Skills: Customer success, Account management, Relationship management, Managed file transfer, Cloud technology

Fortra

Account Executive

Minnesota, United States · Remote OK

$80k–$85k/yr

Mid level

Skills: Sales, Lead Qualification, Contract Negotiation, Revenue Growth, Forecasting

Fortra

Sr. Security Engineer

Colombia, Cundinamarca, Colombia · Remote Solely

Senior

Skills: Data Loss Prevention, Cloud Access Security Broker, Data Classification, Policy Tuning, SIEM Integration

Fortra

Sr. Director, Customer Success

Minnesota, United States · On-site

$140k–$180k/yr

Senior+

Skills: Customer Success Management, Team Leadership, Strategic Execution, Customer Relationship Management, KPI Tracking

Fortra

Sr. Cybersecurity Researcher, Cobalt Strike

Spain · Remote OK

Senior

Skills: Offensive Security, Windows Internals, Red Teaming, Malware Analysis, Reverse Engineering

Fortra

Customer Success Manager

Ontario, Canada · On-site

$75k–$100k/yr

Mid level

Skills: Customer Relationship Management, Strategic Planning, Churn Reduction, Account Growth, Cross-functional Leadership

Fortra

Strategic Account Manager

Minnesota, United States · Remote OK

$110k–$125k/yr

Senior

Skills: Account Management, Revenue Generation, Sales Forecasting, Negotiation, Relationship Building

Fortra

Associate Marketing Communications Specialist

Eden Prairie, Minnesota, United States · Hybrid

$50k–$55k/yr

Entry level

Skills: Content Creation, B2B Marketing, Copywriting, Editing, Social Media Management

Fortra

Channel Account Manager

United Kingdom · Remote OK

Senior+

Skills: Channel Management, Partner Recruitment, Cybersecurity Sales, Strategic Partnerships, Negotiation

Fortra

Revenue Operations Systems Analyst

Colombia, Cundinamarca, Colombia · Remote OK

Mid level

Skills: Salesforce RCA, CPQ Configuration, Quote-to-Cash, PowerBI, Revenue Operations

WHAT YOU'LL DO

Technical Troubleshooting: Conduct in-depth analysis of Fortra's solutions based on customer system configurations, specifications, and reported issues to determine if the software is functioning properly per documented specifications.

Customer Communication: Serve as a trusted advisor to high-priority customers, communicating effectively to ensure they understand the root cause of the problem and the steps being taken to resolve it. Continue to offer technical knowledge where appropriate to address gaps in user knowledge.

Environment Configuration: Set up, configure, and troubleshoot more advanced test environments based on customer inputs and system specifications to replicate reported issues and validate software functionality.

System Analysis: Analyze product performance and behavior using advanced technical expertise and product knowledge to determine whether it aligns with intended functionality.

Issue Escalation: When software does not function as designed, not only document the discrepancy but also collaborate with internal teams to develop and propose solutions. For critical customer issues, work closely with support leadership and act as a mentor or lead for other team members during the escalation process. When needed, serve as an additional escalation point for high-severity or critical customer issues and assist support leadership with decision-making on escalations.

Feature Request Documentation: If the solution is functioning as designed but additional functionality is required by the customer, oversee the gathering of detailed requirements and submit comprehensive feature requests for potential product enhancements to the development team.

Collaboration: Work closely with cross-functional teams, including support leadership, development, engineering, and product management, to ensure effective resolution of issues and communication of customer needs.

Customer Education: Provide end users with guidance and technical education to resolve knowledge-related issues, ensuring they are able to fully utilize the solution's capabilities.

Continuous Improvement: Proactively contribute to the development of internal support best practices and stay updated on Fortra's solutions, industry best practices, and evolving customer needs to continuously improve the quality of support provided. Demonstrate initiative in self‑directed learning and skill development to maintain senior‑level expertise.

Content Development: Contribute to knowledge base development by creating documentation, articles, or training materials for the broader support team.

QUALIFICATIONS

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

2+ years of experience in technical support, IBM i system analysis, or a related role, with a focus on complex software troubleshooting and issue resolution.

Strong understanding of IBM i system configurations, software testing, and troubleshooting methodologies.

IBM i administration experience, including software installations, PTF applications, networking, journaling, job scheduling, and work management tasks.

Proficiency in diagnosing complex technical issues and identifying root causes.

Excellent verbal and written communication skills, with the ability to clearly translate technical information to customers and internal teams.

Strong problem-solving skills and the ability to work independently and collaboratively to resolve issues.

Demonstrated ability to own issues from start to finish while working effectively within a team environment.

Familiarity with technical support tools, ticketing systems, and escalation processes.

Demonstrated experience working in a customer-facing role, with a focus on providing exceptional customer service and leading key projects or initiatives.

Evidence of proactive learning, professional development, or a self‑described commitment to lifelong learning.

Preferred Qualifications:

Experience with Fortra solutions or related industry products.

Familiarity with enterprise software systems and environments.

Prior experience in documenting feature requests and collaborating with development teams.

Compensation: 60,000 USD - 70,000 USD

At Fortra, we’re breaking the attack chain. Ready to join us?

At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes:

Health, dental, and vision coverage as of hire

Immediate enrollment in 401(k), HSA, and FSA plans

Flexible PTO policy

Tuition and personal enrichment reimbursement

Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job.

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Jobs at Fortra (Now Hiring) — 28 open

Support Analyst - IBMi Power

Digital Marketing Manager

Solutions Engineer

Administrative Assistant - Executive Support (on-site)

Analyst Relations Manager

Sr. Security Automation Engineer

Web Strategy Lead

Director, Revenue Operations

Sr. Professional Services Consultant

Sr. Software Engineer - Cobalt Strike

Customer Advocacy Manager

Account Executive

Sr. Security Engineer

Sr. Director, Customer Success

Sr. Cybersecurity Researcher, Cobalt Strike

Customer Success Manager

Strategic Account Manager

Associate Marketing Communications Specialist

Channel Account Manager

Revenue Operations Systems Analyst

Support Analyst - IBMi Power

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Responsibilities

Requirements

Full job description

WHAT YOU'LL DO

QUALIFICATIONS

Preferred Qualifications:

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