Bucharest, Romania · Remote OK
Position Summary: We're looking for an L1 Support Specialist to join the team at Crystal. You will serve as the first point of contact for our clients, but we do not expect you to stay in this position long-term; this ro…
Skills: Customer Support, Ticket Triage, English Communication, Technical Troubleshooting, Blockchain Analytics
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Serve as the first point of contact for clients by responding to inquiries and triaging tickets to higher technical tiers. Maintain accurate customer records and undergo internal training to advance into higher technical roles.
Requires 2-4 years of customer support experience and strong English communication skills. No prior technical experience is required, but a strong drive to learn and flexibility for occasional weekend shifts are essential.
Position Summary:
We're looking for an L1 Support Specialist to join the team at Crystal. You will serve as the first point of contact for our clients, but we do not expect you to stay in this position long-term; this role is explicitly designed as a launchpad for you to rapidly learn, upskill, and advance into our higher technical tiers. This is a remote role, and we are flexible with considering applications from anywhere in Europe.
More details: crystalblockchain.com
Duties and responsibilities:
Respond promptly and professionally to incoming customer inquiries via email and our internal ticketing system;
Triage and categorize support tickets, ensuring complex issues are quickly routed to our L2 and L3 technical teams;
Learn the Crystal blockchain analytics platform inside and out to assist users with platform navigation and basic questions;
Dedicate regular time to internal training, studying, and shadowing to build the technical skills required for your future promotion;
Maintain accurate records of customer interactions and clearly document all initial troubleshooting steps.
Required:
2-4 years of experience in a customer support role;
Strong foundational computer literacy and a reliable internet connection;
Excellent written and verbal English communication skills;
A relentless drive to learn, an ambitious mindset focused on career advancement, and the adaptability to absorb complex technical information quickly;
Zero prior technical experience is required, just the drive to learn;
Flexibility and willingness to accommodate potential 4-hour weekend shifts as our support coverage expands in the future.
Would be a plus:
Proficiency in Ukrainian or/and Russian;
A personal interest in blockchain technology, cryptocurrency, or the broader web3 space;
Any previous exposure to ticketing workflows in platforms like Zendesk or Jira;
A foundational understanding of the basic troubleshooting stack, including light familiarity with RESTful APIs, browser DevTools, and reading basic application logs to investigate stuck processes.
Blockchain intelligence and compliance solutions for financial institutions, governments & regulators
Crystal is a leading blockchain intelligence firm empowering financial institutions, law enforcement and regulators with real-time blockchain analysis, investigative and compliance solutions. Our solution helps financial institutions comply with global anti-money laundering regulations efficiently. Investigators and government agencies leverage Crystal’s cutting-edge technology and unique real-time intelligence to solve crypto investigations. Available as a free blockchain explorer, SaaS, or API.
Offices: Strawinskylaan 3051, Amsterdam, North Holland 1077, NL
Blockchain intelligence and compliance solutions for financial institutions, governments & regulators
Crystal is a leading blockchain intelligence firm empowering financial institutions, law enforcement and regulators with real-time blockchain analysis, investigative and compliance solutions. Our solution helps financial institutions comply with global anti-money laundering regulations efficiently. Investigators and government agencies leverage Crystal’s cutting-edge technology and unique real-time intelligence to solve crypto investigations. Available as a free blockchain explorer, SaaS, or API.
Offices: Strawinskylaan 3051, Amsterdam, North Holland 1077, NL
